Backup as a Service
AIMES BaaS utilises Veeam technologies and comes as an optional extra when procuring AIMES IaaS or bespoke cloud service. At a fundamental level, backups of Virtual Machines (VM) are taken and restored within the same data centre as standard, however offsite options are available upon request.
- Managed VM Level Backups
- Recovery of entire VMs
- Recovery individual files and application items
- Enterprise class, secure, highly available, resilient and redundant infrastructure.
- Accredited to International standards including ISO 270001
- HSCN connected and NHS DSP Toolkit compliant
- Removal of traditional capital expenditure requirements for IT deployments.
- Easy in - Easy Out Terms and Conditions
- Standardisation of IT Infrastrucure
- Dedicated Account Managers
- Provides Reliability, Privacy and Governance
- High Availability
- Competitive Pricing
£0.11 to £0.25 per gigabyte per month
- Free trial available
AIMES Management Services Limited
+44 (0) 1519059728
|Service constraints||Our platforms are based on Veeam technology, and so can only accommodate Veeam supported OS types.|
|System requirements||Microsoft Licencing will be via AIMES SPLA|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Priority 1 Issue — 1 elapsed hour; Priority 2 Issue — 2 elapsed hours; Priority 3 Issue — 8 elapsed hours;
Outside Business hours: Priority 1 Issue — 2 elapsed hours; Priority 2 Issue — 4 elapsed hours; Priority 3 Issue — 12 elapsed hours;
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AAA|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Client Specific, AIMES offers a number of support packages based on client specific requirements. These range from our PAYG IT Support package up to our Platinum Support package. PAYG IT Support offers entry-level support with break / fix only on all named servers, or systems required that are outlined in the support contract. Our Platinum Support package offers fully managed service of the entire infrastructure stack. This includes management, administration and support of all hardware and systems tailored to include as many named servers, or systems required that are in the support contract.|
|Support available to third parties||Yes|
Onboarding and offboarding
Migration of existing Infrastructure to the AIMES cloud environment can range from simple manual migration to a full assessment, plan and project implementation. Clients are able to sign up for an account and order a service through our online client portal. Once an account has been created, Virtual Servers can be provisioned and access granted to customers via a secure log in facility.
|End-of-contract data extraction||AIMES cloud platform allows easy migration between environments and AIMES commits to providing the same level of support and management to assist the client in the off-boarding process at contract end.|
|End-of-contract process||There is a decommissioning / migration charge, which is determined at contract start, depending on client requirements.|
Using the service
|Web browser interface||Yes|
|Using the web interface||
Users must be pre-registered before they can access our 2FA protected web portal.
Users can restart and shutdown virtual servers.
Users can provision new services (subject to contract)
|Web interface accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web interface accessibility testing||The web portal is developed by Microsoft, so has been tested by them.|
|Command line interface||No|
|Independence of resources||
Capacity planning and monitoring
Resources are not thin provisioned and are ringfenced
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Backup schedule can be tailored to clients specific requirments|
|Scheduling backups||Users schedule backups through a web interface|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Guaranteed availability 99.96%|
|Approach to resilience||
Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability
• Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware.
• Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks.
• We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers:
Identity and authentication
|Access restrictions in management interfaces and support channels||
Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS.
Client management access is via 2FA client VPN.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BUREAU VERITAS|
|ISO/IEC 27001 accreditation date||2016|
|What the ISO/IEC 27001 doesn’t cover||AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
NHS DSP Toolkit Compliant
EU Code of Conduct for Data Centres
Commercial N3/HSCN Provider.
Cyber Essentials plus Compliant
|Information security policies and processes||
Our Data Centre information security management system (ISMS) was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 and has passed further annual audits each year between 2008 & 2019.
For us maintaining our ISO 27001 certification is just as much about running our data centre securely as it is about providing our clients with evidence of our compliance.
The security regime and security standards that we adhere to can be summarised into four main headings:
• Information Security
• Data Centre Security
• Rack Security
• Staff Security
ISO 27001 Information Security Management System (ISMS)
We have implemented and had audited 135 individual security controls at Our data centres to ensure security and to protect our client’s information assets. These controls are grouped under the following categories:
Organisation of Information Security
Human Resources Security.
Physical and environmental security.
Communications and operations management.
Information systems acquisition, development and maintenance.
Information security incident management.
Business Continuity Management.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Change control process managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017. Specific details of AIMES change control process will be made available during the contract negotiation stage.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Vulnerability Management approach managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.
Specific details of AIMES Vulnerability Management approach will be made available during the contract negotiation stage.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Protective Monitoring processes managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.
Specific details of AIMES Protective Monitoring process will be made available during the contract negotiation stage.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
AIMES Incident Management processes are managed as part of our ISO 27001 Information Security Management System (ISMS). Our ISMS was audited by BUREAU VERITAS and granted ISO 27001 certification in December 2007 , and has passed further annual audits each year between 2008 & 2017.
Specific details of AIMES Incident Management processes will be made available during the contract negotiation stage.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||VMware|
|How shared infrastructure is kept separate||
Customer private networks and support services access to be controlled with a separate EAL4 compliant firewall.
Webservers to be dual networked into dedicated Virtual Local Area Network (VLAN), access to and from such VLANs is controlled by separate firewalls and access rules.
Back end services segregated by multiple VLANs, segregating servers into separate VLANS protected by firewall access control lists.
Data storage will be on a shared Storage Area Network (SAN) this SAN will have a dedicated area for the service, presented via the iSCSI protocol to the hypervisors. iSCSI CHAP security will be used to prevent unauthorised access to
|Description of energy efficient datacentres||The European Code of Conduct has been created in response to increasing energy consumption in data centres and the need to reduce the related environmental, economic and energy supply security impacts. AIMES is an ethical and environmental conscious organisation that has adopted the best practices of the code and become an official participant. The EUCOC ensures that AIMES operational procedures regarding the management of a data centre are appropriate and the energy saving initiatives the company adopts meet the objectives of the European Union.|
|Price||£0.11 to £0.25 per gigabyte per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Trial periods can be arranged as part of PoC analysis. These periods are usually incorporated into a longer contract.|