Learning Nexus Ltd

Bespoke/Custom eLearning Content

Our talented and experienced production team work effortlessly with our customers to design, create and deliver innovative and interactive custom eLearning content. From gamified learning modules to bite-sized content, we've got all types of eLearning content covered to help you achieve your organisational goals.

Features

  • SCORM-compliant
  • Mobile responsive
  • Tailored to exact requirements
  • Focused on learning objectives
  • Engaging, interactive and unique
  • Graphically rich
  • Unlimited user allowance
  • Fully branded for desired look and feel

Benefits

  • Contributes to a blended learning approach
  • Engages with users through modern and innovative design
  • Can be created to meet your timescales
  • Easily tracked to provide reportability
  • Assessments can be included to enhance learning
  • Reduced travel costs and time away from job for training
  • Easy to update for future-proof training

Pricing

£4000 per instance

  • Education pricing available

Service documents

G-Cloud 10

331464994451889

Learning Nexus Ltd

Mandi Phillips

01453756000

mandi.phillips@learningnexus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints To be able to host the bespoke eLearning content, the organisation must have access to a learning management system that can host SCORM 1.2 compliant content.
System requirements Web Browser - IE9+, Firefox4+, Chrome11+, Safari5+, iOS, Android

User support

User support
Email or online ticketing support Email or online ticketing
Support response times In regard to bespoke eLearning, you will work directly with the Production Manager to solve any questions you may have about your content, but can also go through our Support Desk.

We aim to respond to customer messages as soon as possible and have a ticketed support desk system to manage this.

Our policy is:
We make every effort to solve critical issues affecting several users within 1 working day and issues affecting a single user within 2 working days. We aim to action non-critical requests and routine support enquires within 3 working days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Not applicable.
Onsite support Onsite support
Support levels - Dedicated account manager
- 24/7 ticket support system
- Full project plan process and project planning tool used to ensure key milestones are met
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We will work with you to identify your key needs and milestones. After a project kick-off meeting with your Account Manager and Production Manager we will discuss your learning and development requirements, the scope of the learning design, graphical design and build requirements. We will produce a specification document and final quotation to be approved by the client. After a final agreement is made, we will set up the project on a selected tool which will allow you to track the project at every step of the way.

Whether you're completely new to, or totally accustomed to the bespoke eLearning process, we will support you at every step of the way with our experienced team to explain the different requirements and stages. Once the learning content is finished, we can assist you with implementing the eLearning to your workforce, such as how to market it internally and how to track success.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Microsoft Word
End-of-contract data extraction Learning Nexus provide the SCORM files to the client to upload the content onto your LMS.
End-of-contract process Once you have uploaded your bespoke content to your LMS, it's yours to keep forever. If you want us to update or amend the content in the future, we can do that at an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our bespoke eLearning will be designed with software that will allow it to be responsive when using mobile devices such as phones or tablets.
Accessibility standards WCAG 2.0 A
Accessibility testing Our content works as expected with browser based assistive technology.
API No
Customisation available Yes
Description of customisation Depending on the software used to build the custom eLearning content, our customers can edit their content as their needs change if they have access to the same authoring tool, such as Articulate Storyline. Alternatively, our production team can customise your content for you at an additional cost.

Scaling

Scaling
Independence of resources We have internal processes to ensure our service is continually monitored for performance and remedial action is taken wherever necessary, such as adding more capacity to servers.

Analytics

Analytics
Service usage metrics Yes
Metrics types If you decide to purchase a license for a Learning Management System with Learning Nexus also, this will provide administrators with the opportunity to view user metrics of the custom eLearning provided.

This would allow you to produce different reports covering usage such as completion rates or assessment scores, helping to support ROI.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Our custom content can be exported as SCORM and then used on any industry standard LMS.
Data export formats
  • CSV
  • Other
Data import formats Other
Other data import formats SCORM

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
Approach to resilience Information available on request
Outage reporting We make customers aware on our support desk dashboard and will send emails to customers where necessary.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 28/11/2017
What the ISO/IEC 27001 doesn’t cover Not applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice.

Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:
- Complies to all applicable laws and regulations
- Implements Information Security Objectives that take into account information security requirements
- Communicate these objectives and performance
- Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work
- Work closely with Customers in seeking to establish appropriate information security standards
- Adopt a forward-thinking approach on future business decisions, including the continual review of risk
- Instruct all members of staff in the needs and responsibilities of information security management
- Constantly strive to meet and where possible exceed its customer’s expectations
- Implement continual improvement initiatives, including risk assessment and risk treatment strategies

Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a documented QMS process as part of our ISO27001 ISMS, which is available on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have a documented QMS process as part of our ISO27001 ISMS, which is available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a documented QMS process as part of our ISO27001 ISMS, which is available on request.
Incident management type Supplier-defined controls
Incident management approach We have a documented QMS process as part of our ISO27001 ISMS, which is available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4000 per instance
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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