Tactuum

Quris - Guidelines

Quris Guidelines allows organisations to create, manage and distribute guideline, policy and procedural resources to improve adherence, compliance and promote standards. Resources and tools can be accessed by users using web and mobile platforms, and are even available for use offline. Quris integrates with systems through open standards.

Features

  • Offline mobile access (for field/remote workers)
  • SMART on FHIR compliant
  • OpenEHR GDL compliant
  • AGREE II clinical guidelines support
  • HL7 CDS-Hooks (integration with EHR systems)
  • Single source of information, multiple channels of access (web/mobile)
  • COVID19 Covid-19 Coronavirus Resource Toolkits

Benefits

  • Fast, simple access to clinical resources
  • Reduce clinical risk
  • Reduce clinical variation / improve adherence
  • Point of care, at the bedside access to clinical resources

Pricing

£750 to £9000 per licence per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 3 1 1 1 1 7 9 3 5 8 3 8 4 2

Contact

Tactuum

Mark Buchner

07966687683

mbuchner@tactuum.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Can be used and integrated into existing Intranet solutions where resources may already exist, e.g. Microsoft Sharepoint
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Can be hosted on-premise (if required) though default/typical configuration is Cloud (preferably Microsoft Azure).
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Service Level Agreement (SLA) covers Mon-Fri 09:00-17:00. Weekend and Out of Hours cover is possible at additional cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Assistive technology testing conducted for popular screen readers: JAWS, NVDA
Onsite support Yes, at extra cost
Support levels Our Standard Service Level Agreement (SLA) provides support as follows:

1-Urgent Priority
Response Time: 1 hour of receipt.
Resolution Time: investigation and attempt to resolve within 8 hours.

2-High Priority
Response Time: 4 hours of receipt.
Resolution Time: investigation and attempt to resolve within 16 hours.

3-Normal Priority
Response Time: 8 hours of receipt.
Resolution Time: investigation and attempt to resolve within 48 hours.

4-Low Priority
Response Time: 16 hours of receipt.
Resolution Time: investigation and attempt to resolve within 72 days.

Standard SLA are costed into the license fees, so no additional cost.

Variants of the Standard SLA are possible.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We include as standard offsite training for set-up/configuration and the onsite and/or offsite training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is owned by the client and extract is possible in XML/HTML format.
End-of-contract process Extract of all content in XML/HTML format.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All features and functions operate uniformly across web and mobile with a single exception; Mobile users can access resources/information offline.
Service interface Yes
Description of service interface The system's interface is via web browser and mobile app (iOS and Android).
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We have tested using a number of screen reader tools/technologies.
API Yes
What users can and can't do using the API There are secure APIs to support integration with EHR systems using FHIR, HL7 CDS-Hooks, InfoButtons, OpenEHR and SMART Apps.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding, look and feel are all customer specific.

Scaling

Scaling
Independence of resources Auto-scaling with support for scaling-up and out configurations.

Analytics

Analytics
Service usage metrics Yes
Metrics types Use of resources and information within the system is tracked (both online and offline) and deep/rich analytics are available via online dashboard.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is a built-in XML/HTML export function.
Data export formats Other
Other data export formats
  • XML
  • HTML
Data import formats Other
Other data import formats
  • PDF
  • HTML
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Standard SLA provides for 99.98% uptime and consultancy credits are provided if agreed SLA levels are not met.
Approach to resilience Available on request.
Outage reporting Email/SMS alerts via auto-monitoring services.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Integration with client Enterprise Authentication, e.g. Azure AD, SAML, OpenID, etc. Management access would then require username/password login.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Whilst not formally certified, we have policy and processes in place that align with ISO 27001.
Information security policies and processes We have an internal ISO 27001 aligned policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a documented Configuration/Change Management process. Available on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our internal Infrastructure team have a documented policy/process. Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our internal Infrastructure Team have a document policy and processes. Available on request.
Incident management type Supplier-defined controls
Incident management approach Our internal Infrastructure Team have a document policy and processes. Available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £750 to £9000 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We sometimes offer pilot options allowing clients to explore benefits and organizational fit.

Service documents

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