QRoutes is a low cost, highly effective, cloud based tool for planning transport for SEN, mainstream schools and social care. Planners can generate results as least as good as those they would otherwise produce in minutes, meaning provision can be re-optimised whenever requirements change.


  • Automated route planning
  • Fast route planning
  • Benchmarking against routes planned elsewhere
  • Available immediately online
  • GIS based map interface
  • Ordnance Survey maps
  • "Stop" definition, editing and management
  • What-if scenario modelling
  • Automated geo-coding of addresses
  • Vehicle fleet management (optional)


  • Produces high quality results - better than human planners
  • But planners can use their expertise to improve results further
  • Planners can re-plan provision quickly throughout the year
  • Brings all planners up to a similar high level
  • Cost savings - one customer saved £1.5m re-planning 7 schools
  • Keeps cutting costs through rapid re-planning
  • Highly effective when planning SEN transport
  • Highly effective when planning mainstrain school transport
  • Highly effective when planning social care & health transport
  • Highly effective at integrating disparate transport provisions


£18000 to £30000 per licence per year

Service documents

G-Cloud 10



David Stewart

07935 333993


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Some older browsers, e.g. Internet Explorer version 9 and below, are not supported. Please read the FAQ at https://qroutes.zendesk.com.
System requirements
  • A supported browser (see FAQ at https://qroutes.zendesk.com)
  • A program to view and edit CSV files (e.g. Excel)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times QRoutes is committed to respond to every question within 24 hours (48 hours at weekends). The average response time to an enquiry in normal working hours on a weekday is 1 hour. Tickets can be submitted at https://qroutes.zendesk.com or via email.

QRoutes plans to introduce live chat support in the near future.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels QRoutes prides itself in working closely with customers. The subscription price includes:
- example processing of the customer's data
- a full day customer configuration session (onsite)
- a full day training session for the customer's users (onsite)
- up to 2 additional site visits per annum free of additional charge (onsite)
- unlimited online support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We configure the service onsite to best meet the customer's requirements.
We provide onsite training using, wherever possible, the customer's own data.
We will visit the customer onsite at least twice more through the subscription free-of-charge, to ensure the customer is getting the best out of the service.
We provide online training and support through screen-sharing.
We have a support site containing user documentation, FAQ and a ticketing system: https://qroutes.zendesk.com
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Their data is not stored by the application. The customer inputs data to the SaaS application, processes it and downloads the output. The results of any data processing can also be emailed to the user in an encrypted file.
End-of-contract process The customer simply decides whether to re-subcribe or not. There is no tie-in of any sort.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We try to identify and address all our user needs. We are committed to upgrading our service to be as accessible as possible free-of-charge to the customer.
Customisation available Yes
Description of customisation There are many settings and features which are private to a customer organisation and can be saved at an account level (i.e. are common across users from the same customer organisation), including:
Routing & scheduling performance objectives;
Route calibration timings;
"Stop" definition and management;
Fleet definition and management;
Boarding and alighting times;
Default GIS map view;
Units of measurement.

Note only the customer organisation User of type Manager can change these settings. See https://qroutes.zendesk.com for further documentation.


Independence of resources We have a scalable hosting architecture, whereby multiple servers are available for the potentially extensive back-end computations. Customer processing requests are allocated to free resource, meaning no one customer's usage affects another.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users download their processed data directly from the application as CSV files. Users can choose to also be emailed the data in an encrypted file after each processing session.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability QRoutes uses commercially reasonable endeavours to make the Services available to users at qroutes.co.uk 24 hours a day, seven days a week, except for planned maintenance carried out between 10.00 pm to 2.00 am UK time.
Approach to resilience The QRoutes application is backed up at two of iomart’s UK datacentres. QRoutes has one or more application servers at each datacentre, each of which can be used for another server’s disaster recovery.

QRoutes has a SLA with iomart. It will establish the severity and impact of any outage within 15 minutes and troubleshoot the cause within 30 minutes. It also provides mission critical hardware replacement.
Outage reporting QRoutes notifies all its users by email of any scheduled service down time 2 weeks, and again at 1 day, prior to the down time.

QRoutes emails users as soon as there is any unexpected outage and keeps users updated with the reasons for the outage and the likely time for resumption of service thereafter.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to all user accounts is controlled by username and password. Users must all use an email address from their organisation's domain.

There are three levels of Client user: User, Manager and Administrator. Only a Manager can change the configuration of the service for the Client organisation. Only an Administrator can view audit logs.

Users must reset their passwords every 42 days. These must be at least eight characters long; not contain the user name, real name, or company name and contain characters from at least three of: Uppercase letters, lowercase letters, numerals, symbols.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 31/07/2017
What the ISO/IEC 27001 doesn’t cover The iomart Statement of Applicability (SOA) defines how iomart implement Information Security. This details what is in scope and out of scope in relation to ISO27001. This document is iomart company confidential but can be provided under NDA for auditing purposes.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials, obtained 2015, verified by Indelible data
  • Child Safety Online, obtained 2011, verified by BSI
  • Data Protection, obtained 2000, verified by ICO

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes QRoutes is hosted by iomart (https://www.iomart.com)

The iomart Information Security Management System (ISMS) determines and outlines how iomart organises and manages the company’s information security in relation to internal information systems, operation and support including the provision of complex managed and cloud computing services for customer. The verifying body is ISOQAR.

iomart is also accredited as Cyber Essentials. Its business ICT defenses have been assessed as satisfactorily protected against commodity cyber threats, i.e. attacks using identified capabilities and techniques freely available on the internet. The verifying body is Indelible data.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Software updates are evaluated on a test server hosted by the same data centre company as the live servers. Change requests are processed in the support site (https://www.qroutes.zendesk.com) and the corresponding workflow, along with new feature development, is managed in JIRA.

New versions are triple-blind tested for functionality, usability and security before their release to the live servers. Regression test definitions and results are maintained in Test Rail.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The iomart vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas:
Timely identification of vulnerabilities; Assessment of or exposure to a vulnerability; Defined measures to address the risk.

QRoutes also runs regular penetration testing of its application; several QRoutes customers also perform penetration testing of the service.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Iomart Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details: Event Logging; Protection of log information; Admin & operator logs; Clock synchronisation; Incident Management.

QRoutes operational staff also monitor account log-in attempts and usage for abnormal activity on a daily basis.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Iomart incident management process is aligned with ISO27001:2013 control A.16.1 which details: The full incident management procedure; Responsibilities & procedures; Assessment of and decision on security events; Response process; Evidence collection; Learning from incidents.

QRoutes reviews any incidents at its monthly management and board meetings.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £18000 to £30000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial QRoutes will provide access to the service free of charge for one week (longer periods may be possible upon request).

The free trial service is not limited in any way other than the amount of time the user has to access it.
Link to free trial Please contact info@qroutes.co.uk for a free trial account.


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