Collaborator
Collaborator is a market insight service for the Public Sector. It provides a digest of emerging projects being planned. This helps the public sector create collaborative procurements, and procure services more effectively by sharing best practice, and tender resources. All data is tethered on original meeting and strategy papers.
Features
- Signposts readers to emerging public sector procurements
- Provides direct access to original public sector meeting papers
- Includes details of existing public sector services and projects
- Search for details of existing contracts, by category and supplier
- Emailed notifications of new projects and planned procurements
- Comprehensive intelligence to support public sector collaboration
- Categorised intelligence for effective Category Management
- Information to helps councils develop Commercialisation projects
- Provides contact details of named project sponsors
Benefits
- Easy identification of opportunities for collaborative procurement
- Save time by borrowing contract documents from other councils
- Improve procurement activity by talking to relevant peers
- Better category management through access to peers' information
- Reduce procurement timescales and cost through better intelligence
- Increase tendering success by gaining from peers' experience
- Reduce risk of contracting with unsuitable companies
- Better Supplier Relationship Management (SRM) through detailed, shared, knowledge
Pricing
£5,000 to £35,000 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
3 2 7 4 5 2 2 4 9 3 5 8 2 7 0
Contact
Porge Research
James Jordan
Telephone: 01242 525321
Email: james.jordan@porge.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Users need a browser such as Chrome, Firefox, Edge or Internet Explorer. Recent versions which are supported by the browser provider are required.
- System requirements
- A modern internet browser (see comment above)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Same working day response.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Collaborator is an on-line insight tool. We provide user help and guidance by phone and email within the cost of the subscription.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Clients email us a list of user names and associated email addresses. User Accounts are set up for these users within 2 working days, and each user is emailed their log-on details within this time frame.
Clients are provided with 1 face to face training session and up to 4 web training sessions within the cost of their subscription. - Service documentation
- No
- End-of-contract data extraction
- Collaborator does not have a client data input facility and hence it is not necessary to extract client data at the end of the contract.
- End-of-contract process
- The service automatically expires at the end of the contract term. User Accounts are automatically de-activated. Pricing options for contract renewals are provided 4 to 6 weeks prior to contract expiry.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- We have a mobile website that enables users to read emailed alerts on their mobile devices. The desktop version however includes filtered searches, and a contract search that are not available on the mobile version.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Each user can adjust their preferences and settings to ensure their email digest is focused to their specific requirements.
Scaling
- Independence of resources
- Collaborator is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users. Collaborator is a read-only Insight Service, and hence users are not undertaking complex computations or uploading data in a way that could affect the performance of the service for other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We can provide a summary of usage volumetrics on request of the buyer,
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Collaborator provides a categorised digest of council meeting papers from over 350 councils, and also a contract register search that includes over 50,000 contracts. It is a read-only Insight Service. Porge staff upload all data into the system, and there is no requirement for clients to upload any additional data.
- Data export formats
- Other
- Other data export formats
- There is no client data import or export facility
- Data import formats
- Other
- Other data import formats
- There is no client data import or export facility
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Collaborator is a read-only Insight service and hence no data transfers take place between networks.
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Service Availability is 99.92%.
- Approach to resilience
- Collaborator is hosted on Microsoft Azure, which has duplication and redundancy built in throughout the service.
- Outage reporting
- To date, Collaborator has never had an outage. In the unlikely event that one was planned we would email our clients beforehand.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- No management interfaces or support channels are provided to clients.
- Access restriction testing frequency
- Never
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Collaborator doesn't store any personal or client owned data. Collaborator is hosted in Microsoft Azure which is compliant with ISO 27001.
- Information security policies and processes
- Porge does not have access to any client data. Porge follows standard good practice relating to office security, including password access to network, services and systems, and effective off-site back-up processes.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Software and hardware is managed to ISO 9001 approved processes
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Vulnerability Management is provided via the Microsoft Azure Platform
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Microsoft Azure is CSA/CCM approved
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Microsoft Azure is CCS/CCM approved
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £5,000 to £35,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No