Porge Research

Collaborator

Collaborator is a market insight service for the Public Sector. It provides a digest of emerging projects being planned. This helps the public sector create collaborative procurements, and procure services more effectively by sharing best practice, and tender resources. All data is tethered on original meeting and strategy papers.

Features

  • Signposts readers to emerging public sector procurements
  • Provides direct access to original public sector meeting papers
  • Includes details of existing public sector services and projects
  • Search for details of existing contracts, by category and supplier
  • Emailed notifications of new projects and planned procurements
  • Comprehensive intelligence to support public sector collaboration
  • Categorised intelligence for effective Category Management
  • Information to helps councils develop Commercialisation projects
  • Provides contact details of named project sponsors

Benefits

  • Easy identification of opportunities for collaborative procurement
  • Save time by borrowing contract documents from other councils
  • Improve procurement activity by talking to relevant peers
  • Better category management through access to peers' information
  • Reduce procurement timescales and cost through better intelligence
  • Increase tendering success by gaining from peers' experience
  • Reduce risk of contracting with unsuitable companies
  • Better Supplier Relationship Management (SRM) through detailed, shared, knowledge

Pricing

£5000 to £35000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

3 2 7 4 5 2 2 4 9 3 5 8 2 7 0

Contact

Porge Research

James Jordan

01242 525321

james.jordan@porge.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Users need a browser such as Chrome, Firefox, Edge or Internet Explorer. Recent versions which are supported by the browser provider are required.
System requirements
A modern internet browser (see comment above)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same working day response.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Collaborator is an on-line insight tool. We provide user help and guidance by phone and email within the cost of the subscription.
Support available to third parties
No

Onboarding and offboarding

Getting started
Clients email us a list of user names and associated email addresses. User Accounts are set up for these users within 2 working days, and each user is emailed their log-on details within this time frame.

Clients are provided with 1 face to face training session and up to 4 web training sessions within the cost of their subscription.
Service documentation
No
End-of-contract data extraction
Collaborator does not have a client data input facility and hence it is not necessary to extract client data at the end of the contract.
End-of-contract process
The service automatically expires at the end of the contract term. User Accounts are automatically de-activated. Pricing options for contract renewals are provided 4 to 6 weeks prior to contract expiry.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We have a mobile website that enables users to read emailed alerts on their mobile devices. The desktop version however includes filtered searches, and a contract search that are not available on the mobile version.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Each user can adjust their preferences and settings to ensure their email digest is focused to their specific requirements.

Scaling

Independence of resources
Collaborator is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users. Collaborator is a read-only Insight Service, and hence users are not undertaking complex computations or uploading data in a way that could affect the performance of the service for other users.

Analytics

Service usage metrics
Yes
Metrics types
We can provide a summary of usage volumetrics on request of the buyer,
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Collaborator provides a categorised digest of council meeting papers from over 350 councils, and also a contract register search that includes over 50,000 contracts. It is a read-only Insight Service. Porge staff upload all data into the system, and there is no requirement for clients to upload any additional data.
Data export formats
Other
Other data export formats
There is no client data import or export facility
Data import formats
Other
Other data import formats
There is no client data import or export facility

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Collaborator is a read-only Insight service and hence no data transfers take place between networks.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service Availability is 99.92%.
Approach to resilience
Collaborator is hosted on Microsoft Azure, which has duplication and redundancy built in throughout the service.
Outage reporting
To date, Collaborator has never had an outage. In the unlikely event that one was planned we would email our clients beforehand.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
No management interfaces or support channels are provided to clients.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Collaborator doesn't store any personal or client owned data. Collaborator is hosted in Microsoft Azure which is compliant with ISO 27001.
Information security policies and processes
Porge does not have access to any client data. Porge follows standard good practice relating to office security, including password access to network, services and systems, and effective off-site back-up processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software and hardware is managed to ISO 9001 approved processes
Vulnerability management type
Undisclosed
Vulnerability management approach
Vulnerability Management is provided via the Microsoft Azure Platform
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Azure is CSA/CCM approved
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft Azure is CCS/CCM approved

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 to £35000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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