Porge Research

Collaborator

Collaborator is a market insight service for the Public Sector. It provides a digest of emerging projects being planned. This helps the public sector create collaborative procurements, and procure services more effectively by sharing best practice, and tender resources. All data is tethered on original meeting and strategy papers.

Features

  • Signposts readers to emerging public sector procurements
  • Provides direct access to original public sector meeting papers
  • Includes details of existing public sector services and projects
  • Search for details of existing contracts, by category and supplier
  • Emailed notifications of new projects and planned procurements
  • Comprehensive intelligence to support public sector collaboration
  • Categorised intelligence for effective Category Management
  • Information to helps councils develop Commercialisation projects
  • Provides contact details of named project sponsors

Benefits

  • Easy identification of opportunities for collaborative procurement
  • Save time by borrowing contract documents from other councils
  • Improve procurement activity by talking to relevant peers
  • Better category management through access to peers' information
  • Reduce procurement timescales and cost through better intelligence
  • Increase tendering success by gaining from peers' experience
  • Reduce risk of contracting with unsuitable companies
  • Better Supplier Relationship Management (SRM) through detailed, shared, knowledge

Pricing

£5000 to £35000 per unit per year

Service documents

G-Cloud 11

327452249358270

Porge Research

James Jordan

01242 525321

james.jordan@porge.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Users need a browser such as Chrome, Firefox, Edge or Internet Explorer. Recent versions which are supported by the browser provider are required.
System requirements A modern internet browser (see comment above)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same working day response.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Collaborator is an on-line insight tool. We provide user help and guidance by phone and email within the cost of the subscription.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Clients email us a list of user names and associated email addresses. User Accounts are set up for these users within 2 working days, and each user is emailed their log-on details within this time frame.

Clients are provided with 1 face to face training session and up to 4 web training sessions within the cost of their subscription.
Service documentation No
End-of-contract data extraction Collaborator does not have a client data input facility and hence it is not necessary to extract client data at the end of the contract.
End-of-contract process The service automatically expires at the end of the contract term. User Accounts are automatically de-activated. Pricing options for contract renewals are provided 4 to 6 weeks prior to contract expiry.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We have a mobile website that enables users to read emailed alerts on their mobile devices. The desktop version however includes filtered searches, and a contract search that are not available on the mobile version.
API No
Customisation available Yes
Description of customisation Each user can adjust their preferences and settings to ensure their email digest is focused to their specific requirements.

Scaling

Scaling
Independence of resources Collaborator is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users. Collaborator is a read-only Insight Service, and hence users are not undertaking complex computations or uploading data in a way that could affect the performance of the service for other users.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide a summary of usage volumetrics on request of the buyer,
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Collaborator provides a categorised digest of council meeting papers from over 350 councils, and also a contract register search that includes over 50,000 contracts. It is a read-only Insight Service. Porge staff upload all data into the system, and there is no requirement for clients to upload any additional data.
Data export formats Other
Other data export formats There is no client data import or export facility
Data import formats Other
Other data import formats There is no client data import or export facility

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Collaborator is a read-only Insight service and hence no data transfers take place between networks.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service Availability is 99.92%.
Approach to resilience Collaborator is hosted on Microsoft Azure, which has duplication and redundancy built in throughout the service.
Outage reporting To date, Collaborator has never had an outage. In the unlikely event that one was planned we would email our clients beforehand.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels No management interfaces or support channels are provided to clients.
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Collaborator doesn't store any personal or client owned data. Collaborator is hosted in Microsoft Azure which is compliant with ISO 27001.
Information security policies and processes Porge does not have access to any client data. Porge follows standard good practice relating to office security, including password access to network, services and systems, and effective off-site back-up processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software and hardware is managed to ISO 9001 approved processes
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerability Management is provided via the Microsoft Azure Platform
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft Azure is CSA/CCM approved
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft Azure is CCS/CCM approved

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 to £35000 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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