Nexus Open Systems Ltd

Nexus Managed Antivirus & Web Filtering

Nexus Managed Anti-Virus and Web Filtering Service gives your organisation the latest best in class Anti-Virus Endpoint Security without the headache. The service is built around a simple per device per month cost – there are no upfront or ongoing installation, upgrade, licencing or management fees. Updates and upgrades included.

Features

  • Endpoint Antivirus and Web Filter protection
  • Identity Shield protects users and data
  • Infrared uses Threat Intelligence to examine website reputation
  • Web Threat Shield offers real-time protection
  • Intelligent Firewall protects on and off the corporate network
  • Powerful Heuristics adjustable based on risk tolerance
  • Resilient Cloud Architecture with multiple global data centres
  • Offline protection stops attacks when an endpoint is offline
  • Smartphone and Tablet support
  • Zero hour security against new and unseen threats

Benefits

  • Comprehensive Endpoint Protection to stop the latest threats
  • Highly accurate and effective endpoint malware protection
  • Machine learning differentiates from most traditional solutions
  • One simple fixed monthly cost
  • No additional investment in infrastructure
  • Multi-layered security services help with GDPR compliance
  • Delivered by leading Cloud Endpoint Security provider Webroot
  • Proactive protection against both known and new attacks
  • Cloud based architecture classifying 95% of the internet
  • Threat Intelligence provides accuracy and context for businesses

Pricing

£1 per device per month

Service documents

Framework

G-Cloud 11

Service ID

3 2 5 6 4 1 7 9 5 5 0 8 6 0 0

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Our service is designed based upon the end users environment including the size of their organisation and internet connection to ensure the service can operate optimally.

Onsite consultancy is required to implement the service based upon the end users specific requirements and security policies.
System requirements
  • OS supported: Windows XP, Vista, 7, 8, 8.1, 10P/E
  • Mac OSX 10.7, 10.8, 10.9, 10.10, 10.11, 10.12, 10.13
  • OS supported: Windows server 2003&R2, 2008&R2, 2012&R2
  • VMware vSphere 5.5>; Citrix XenDesktop, XenServer 5.6>; Microsoft Hyper-V 2008&R2

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
Web chat accessibility testing
None as yet
Onsite support
Yes, at extra cost
Support levels
Pricing: No Set-up Costs; No Annual Upgrade or Re-licencing Costs; Simple Pricing Model - Support: Multi-Vector Protection; Zero-hour Security; Service Desk availability - Dedicated Account Manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
Service documentation
No
End-of-contract data extraction
If your organisation decides to leave Webroot, your administrators can take their data with them. They can request specific exports from Webroot should this be required.
End-of-contract process
There are no additional costs at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dedicated Mobile app with full feature set
Service interface
Yes
Description of service interface
Web browser
Accessibility standards
WCAG 2.1 A
Accessibility testing
None as yet
API
Yes
What users can and can't do using the API
Webroot makes available the Unity API which uses representational state transfer (REST) architecture.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Webroot is powered by a massively scaleable infrastructure which already services millions of users cloud based data. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Webroot

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers export their data from Webroot by selecting the files, users or services they want to export.
Data export formats
CSV
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Webroot's Service Level is guaranteed to 99.9% availability for any calendar month.
Approach to resilience
All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Webroot's services.
Outage reporting
Webroot provides customer alerts via emails to customers and resellers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Datto undergoes independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Datto Backupify infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the update being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Webroot administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type
Undisclosed
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Webroot's technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Webroot's incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 per device per month
Discount for educational organisations
No
Free trial available
No

Service documents

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