Methods Analytics Ltd

Stethoscope™

Methods Stethoscope™ is an easy to use online platform that transforms a wide range of healthcare information into transparent, benchmarked, comparative, actionable intelligence. A tiered approach provides executive level views down to a full analytical platform to clearly understand variation and opportunities to improve patient and NHS organisational outcomes.

Features

  • Access real-world healthcare (HES/SUS) data for all Acute/CCG/STP/Region organisations
  • 300+ Benchmarked indicators across Mortality, Length-of-Stay, Readmissions, Market-Share and A&E
  • Web-based platform (Ruby-on-Rails) requiring no installs/plugins, optimised for mobile
  • Drilldown using Advanced Analytics with QlikView/Tableau to cross-filter data
  • Easy to use/interpret data visualisations, designed for analysts/clinicians/managers/execs
  • Impact rated Alerts/sub-alerts using statistical process control methodology
  • Set personal alerts/targets against any indicator in the platform
  • ‘My View’ user-created reports and filtered dashboards, including ICD10/OPCS
  • 2-6 consultancy days per year for bespoke analysis/consultancy/metric creation
  • Flexible and customisable platform to match your organisational structure

Benefits

  • Deep dive analytical review to understand clinical and operational variation
  • Low cost with no hardware or plugins required
  • Patient cost benchmarking and opportunity identification using Advanced Analytics
  • Easy visualisation for consistent use of data presentation
  • Best practice review and market share analysis using benchmarking
  • Ability to incorporate local/CDS data
  • Efficiency, quality, and patient safety reviews and alerting
  • Clear consultant name/local patient identifier data (secure user-type only)
  • Monthly data refreshes and upgrades as the platform evolves
  • Important information served directly to your inbox

Pricing

£12000 to £35000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

3 2 5 2 1 2 3 5 1 5 1 5 5 2 9

Contact

Methods Analytics Ltd

Bid Team

020 7240 1121

DOS_analytics@methods.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • Active internet connection
  • Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA agreed with client
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support is included in Stethoscope contract agreement. Please refer to SFIA rate card for support levels and complexity response times. Each account manager provides technical and cloud support with further back-up in house.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On site super user training; online training and documentation available all included with the Stethoscope license.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable/ not required
End-of-contract process
User licenses are terminated at contract end.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customers can set up their own dashboards and metrics along with setting personal targets and bespoke reports to be shared within their organisation. All users have the ability to create and save their own report which are automatically refreshed with new data.

Further bespoke development is available at cost; complex indicators, views and functionality .

Scaling

Independence of resources
AWS auto scaling

Analytics

Service usage metrics
Yes
Metrics types
Administrators of the system for their organisation are able to review a real time dashboard of users and their access.

Further bespoke reports around content access of the system are available upon request.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data extracts are available through the Stethoscope platform in Excel, CSV and PDF format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% service credits as refund
Approach to resilience
Available on request
Outage reporting
Email alerts and website notification messages

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We restrict access via username and password and roles based security
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
..

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
23/02/2016
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Certificate
  • ISO 14001
  • ISO 9001
  • ICO DPA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
NHS IG Toolkit 100%

Security policies documented internally, available at request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
Incident management type
Supplier-defined controls
Incident management approach
We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.

All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.

Incidents reviewed every 6 months to ensure the risk register remains valid

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12000 to £35000 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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