Stethoscope™
Methods Stethoscope™ is an easy to use online platform that transforms a wide range of healthcare information into transparent, benchmarked, comparative, actionable intelligence. A tiered approach provides executive level views down to a full analytical platform to clearly understand variation and opportunities to improve patient and NHS organisational outcomes.
Features
- Access real-world healthcare (HES/SUS) data for all Acute/CCG/STP/Region organisations
- 300+ Benchmarked indicators across Mortality, Length-of-Stay, Readmissions, Market-Share and A&E
- Web-based platform (Ruby-on-Rails) requiring no installs/plugins, optimised for mobile
- Drilldown using Advanced Analytics with QlikView/Tableau to cross-filter data
- Easy to use/interpret data visualisations, designed for analysts/clinicians/managers/execs
- Impact rated Alerts/sub-alerts using statistical process control methodology
- Set personal alerts/targets against any indicator in the platform
- ‘My View’ user-created reports and filtered dashboards, including ICD10/OPCS
- 2-6 consultancy days per year for bespoke analysis/consultancy/metric creation
- Flexible and customisable platform to match your organisational structure
Benefits
- Deep dive analytical review to understand clinical and operational variation
- Low cost with no hardware or plugins required
- Patient cost benchmarking and opportunity identification using Advanced Analytics
- Easy visualisation for consistent use of data presentation
- Best practice review and market share analysis using benchmarking
- Ability to incorporate local/CDS data
- Efficiency, quality, and patient safety reviews and alerting
- Clear consultant name/local patient identifier data (secure user-type only)
- Monthly data refreshes and upgrades as the platform evolves
- Important information served directly to your inbox
Pricing
£12,000 to £35,000 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
3 2 5 2 1 2 3 5 1 5 1 5 5 2 9
Contact
Methods Analytics Ltd
Bid Team
Telephone: 020 7240 1121
Email: DOS_analytics@methods.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- Active internet connection
- Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA agreed with client
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Support is included in Stethoscope contract agreement. Please refer to SFIA rate card for support levels and complexity response times. Each account manager provides technical and cloud support with further back-up in house.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On site super user training; online training and documentation available all included with the Stethoscope license.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Not applicable/ not required
- End-of-contract process
- User licenses are terminated at contract end.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Customers can set up their own dashboards and metrics along with setting personal targets and bespoke reports to be shared within their organisation. All users have the ability to create and save their own report which are automatically refreshed with new data.
Further bespoke development is available at cost; complex indicators, views and functionality .
Scaling
- Independence of resources
- AWS auto scaling
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Administrators of the system for their organisation are able to review a real time dashboard of users and their access.
Further bespoke reports around content access of the system are available upon request. - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data extracts are available through the Stethoscope platform in Excel, CSV and PDF format.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.5% service credits as refund
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts and website notification messages
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We restrict access via username and password and roles based security
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Other
- Description of management access authentication
- ..
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 23/02/2016
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials Certificate
- ISO 14001
- ISO 9001
- ICO DPA
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
NHS IG Toolkit 100%
Security policies documented internally, available at request
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
- Incident management type
- Supplier-defined controls
- Incident management approach
-
We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.
All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.
Incidents reviewed every 6 months to ensure the risk register remains valid
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £12,000 to £35,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No