Methods Analytics Ltd

Stethoscope™

Methods Stethoscope™ is an easy to use online platform that transforms a wide range of healthcare information into transparent, benchmarked, comparative, actionable intelligence. A tiered approach provides executive level views down to a full analytical platform to clearly understand variation and opportunities to improve patient and NHS organisational outcomes.

Features

  • Access real-world healthcare (HES/SUS) data for all Acute/CCG/STP/Region organisations
  • 300+ Benchmarked indicators across Mortality, Length-of-Stay, Readmissions, Market-Share and A&E
  • Web-based platform (Ruby-on-Rails) requiring no installs/plugins, optimised for mobile
  • Drilldown using Advanced Analytics with QlikView/Tableau to cross-filter data
  • Easy to use/interpret data visualisations, designed for analysts/clinicians/managers/execs
  • Impact rated Alerts/sub-alerts using statistical process control methodology
  • Set personal alerts/targets against any indicator in the platform
  • ‘My View’ user-created reports and filtered dashboards, including ICD10/OPCS
  • 2-6 consultancy days per year for bespoke analysis/consultancy/metric creation
  • Flexible and customisable platform to match your organisational structure

Benefits

  • Deep dive analytical review to understand clinical and operational variation
  • Low cost with no hardware or plugins required
  • Patient cost benchmarking and opportunity identification using Advanced Analytics
  • Easy visualisation for consistent use of data presentation
  • Best practice review and market share analysis using benchmarking
  • Ability to incorporate local/CDS data
  • Efficiency, quality, and patient safety reviews and alerting
  • Clear consultant name/local patient identifier data (secure user-type only)
  • Monthly data refreshes and upgrades as the platform evolves
  • Important information served directly to your inbox

Pricing

£12000 to £35000 per licence per year

Service documents

G-Cloud 11

325212351515529

Methods Analytics Ltd

Bid Team

020 7240 1121

DOS_analytics@methods.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Active internet connection
  • Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA agreed with client
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is included in Stethoscope contract agreement. Please refer to SFIA rate card for support levels and complexity response times. Each account manager provides technical and cloud support with further back-up in house.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On site super user training; online training and documentation available all included with the Stethoscope license.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable/ not required
End-of-contract process User licenses are terminated at contract end.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface No
API No
Customisation available Yes
Description of customisation Customers can set up their own dashboards and metrics along with setting personal targets and bespoke reports to be shared within their organisation. All users have the ability to create and save their own report which are automatically refreshed with new data.

Further bespoke development is available at cost; complex indicators, views and functionality .

Scaling

Scaling
Independence of resources AWS auto scaling

Analytics

Analytics
Service usage metrics Yes
Metrics types Administrators of the system for their organisation are able to review a real time dashboard of users and their access.

Further bespoke reports around content access of the system are available upon request.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data extracts are available through the Stethoscope platform in Excel, CSV and PDF format.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% service credits as refund
Approach to resilience Available on request
Outage reporting Email alerts and website notification messages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We restrict access via username and password and roles based security
Access restriction testing frequency At least every 6 months
Management access authentication Other
Description of management access authentication ..

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 23/02/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Certificate
  • ISO 14001
  • ISO 9001
  • ICO DPA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes NHS IG Toolkit 100%

Security policies documented internally, available at request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
Incident management type Supplier-defined controls
Incident management approach We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.

All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.

Incidents reviewed every 6 months to ensure the risk register remains valid

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12000 to £35000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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