Entrust Datacard (Europe) Limited

Cryptography-as-a-Service (CaaS)

Protect your data and systems in the Cloud using certified high performance HSMs without employing crypto experts or buying expensive hardware and having unused capacity. Hosted and expertly managed in the UK while, crucially, you retain complete control over your encryption keys. Buy what you need when you need it!


  • FIPS 140-2(Level 3) validated & EAL4+ certified Hardware Security Modules
  • Supports all the major algorithms and cryptographic APIs
  • HSMs located at Trustis or in your preferred cloud hoster
  • High availability (active-active) architecture for resilience
  • High performance via load balancing and platform processing speed
  • Secure partitioning of key material for multiple requirements
  • Two person control of sensitive cryptographic operations
  • Master control of encryption keys always remains with the customer
  • Connectivity may include PSN
  • Shared or dedicated secure backup of key material


  • •Pay only for what cryptographic processing you need
  • Avoids unnecessary capital purchase of capacity rarely, if ever, used
  • Managed by Security Cleared operators (Crypto Custodians as needed)
  • High performance HSMs with burst capacity for peak periods
  • 24x7 operation with customer service options
  • High assurance afforded by tScheme & ISO27001 controls
  • Meet your exact needs with a bespoke Key Management Policy
  • Provides a central or distributed cryptographic processing service
  • Protect data at rest, data in transit or sign transactions
  • Ensures consistently strong handling of cryptographic material for information assurance


£1475 per instance per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

3 2 4 9 1 0 4 9 6 5 7 7 8 3 9


Entrust Datacard (Europe) Limited

Robert Hann

07818 552411


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Other than a scheduled maintenance regime, primarily out of working hours, none.
System requirements Supports the available Safenet HSM interfaces as published

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to the highest severity issues within one hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All services operate 24x7. The standard support package is 9am - 5pm Monday-Friday (excluding holidays). Other support options are available. A customer service engineer is allocated for each service request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Entrust Datacard agrees the preferred interface to the HSM, sets up the VPN between the HSM and customer's application, assists/trains the customer to install and configure the HSM client and tests the system. Training is largely unnecessary except for installing and configuring the HSM client process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer provides a Backup HSM for Trustis to load their live and historical key material. They can then reload this onto another set of HSMs.
End-of-contract process If the customer exits the contract and requires their key material, on a T&M basis Trustis can assist the customer in backing up their key material.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API The APIs/protocols are defined in the Service Description. Users select the most appropriate interface method to the HSMs for their applications at service setup. Once setup there is no means (or need) to change the interface without service interruption.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No


Independence of resources We operate as geographically independent contingency site in support of the service. This site is examined as part of all our compliance assessments. The contingency site benefits from similar facilities to the TSC in terms of networking and power. Contingency tests to confirm the ability to move operations to the site are conducted regularly.
An additional third secure site is used for storage of security components to ensure resilience and to support high availability services.


Service usage metrics Yes
Metrics types We provide a monthly report which can include certificate serial numbers that are issued or revoked.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach By their nature, HSMs prevent data export. See answer for Contract Exit.
Data export formats Other
Other data export formats None, you cannot export data from HSMs
Data import formats
  • CSV
  • Other
Other data import formats None. You cannot import data into HSMs

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service availabilities are published in the Service Description, for CaaS availability is 99.5%. We offer service credits on large value contracts only.
Approach to resilience HSMs are set up in an HA cluster across our UK datacenters.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We securely enroll administrators and provide them a 2FA PKI based token. Access is actively managed in a secure process with authorization from a primary LRA. Support is to named individuals.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 21/02/2018
What the ISO/IEC 27001 doesn’t cover All business operations and locations are covered by the scope of the ISO27001:2013 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • •TSd0104_3-01 Approval Profile Certificate Generation
  • •TSd0105_3-01 Approval Profile Certificate Dissemination
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • ETSI EN 319 401 v2.1.1 General TSP requirements
  • ETSI EN 319 411 pt 1 v.1.1.1 eIDAS CAs
  • •CA Browser Forum Baseline Requirements

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO27001 certified for our entire operations. We have an array of Policies and Procedures to cover every aspect of our Operations. External and internal auditing ensures compliance with these.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have strict change control on all our customer systems and configurations and the process is audited for our ISO27001 certification. Once a change is approved after operational, functional and security assessment, two person control is often necessary depending on the security impact of the change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We conduct routine vulnerability scans, ITHC and penetration tests in accordance with the ISMS. Internal and external resources are utilised and independent external teams are CREST/CHECK certified. All vulnerabilities are assessed and appropriate treatment plans are formulated and tracked.
AlienVault’s Unified Security Manager is used to conduct internal vulnerability scans and reporting.
Our Patch Management Policy sets out specific timescales for systems patching and provides for Critical/Emergency patches to be applied as soon as is operationally possible.
Automated tools, GFI LANGuard, are deployed to monitor and manage patching levels.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automated tools AlienVault’s USM and OSSIM are deployed to monitor, report, alert to any potential security issues.
Logs are controlled and protected so they cannot be manipulated. Networks are synchronised from a single trusted time source.
Operations Staff are trained in the deployment, management and analysis of automated tools.
We have a Protective Monitoring policy that fits closely with its Incident Management & Reporting Policy. When an event is identified, trained personnel respond in accordance with Security Incident policies.
Incidents are responded to as soon as is operationally possible and assessment is made as to how the occurrence is managed.
Incident management type Supplier-defined controls
Incident management approach Our Incident Management policy and procedures follows best practice as required by ISO27001:2013. Examples of incidents and events are defined and subsequent actions are designed into security incident responses.
Users report incidents either by telephone, email or directly to managers or the Security Manager. All incidents are recorded in the Service Desk system and coordinated through to closure by the investigating body.
Incident reports are generated upon completed investigation and these are shared with interested parties under NDA, as required contractually, legally, regulatory. All incidents are reported to the Security Management Forum and subsequently to the Board of Directors.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1475 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide a test HSM in our lab to assist with integration.

Service documents

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