Business intelligence (BI) and Big Data Analytics

Texuna business intelligence and analytics is delivered with vendor or open source components, giving you options to work with Pentaho, Talend, QuickSight, PowerBI, Tableau, Qlik, SAP Business Objects, Zeppelin, Jupyter Notebooks.

End-to-end secure cloud-hosted infrastructure-as-software delivered over Amazon Web Services (AWS), Azure, OpenStack, VMWare.

Integrate with Texuna's EDW.


  • Blended Data At Source for More Accurate Insights.
  • Dashboard support: Power BI, Quicksight, Tableau, Qlikview/Qliksense, D3.js, Looker, Geckoboard.
  • Metadata publication for data governance, audit trail, and data provenance.
  • Predictive analytics, Business Intelligence, Reporting and distribution.
  • Big Data Manipulation and Full Analysis Capability.
  • Simplify embedded analytics into multiple secure portals and mobile apps.
  • Support flexible OLAP and reporting via SSRS, Mondrian, Pentaho, Talend.
  • Support legacy including Crystal Reports, Sap Business Objects.
  • Predictive analytics (Weka, R, Scikit-learn, Numpy, RapidMiner, Mahout, Tensorflow, MADLib).
  • Big data analytics support with Zeppelin on SparkSQL or Impala.


  • Use familiar tools including Excel, PowerBI or Qlik and Tableau.
  • Support Bring Your Own Licence (BYOL) and prepackaged machine instances.
  • Data Governance, Reliability and Security Maintained for Accurate Analytics.
  • Blend All Data in Real Time and Obtain Immediate Results.
  • Plug and play architecture ensures vendor lock-in is minimised.
  • ODBC/JDBC connectors for RDBMS, JSON connectors for APIs and NoSQL.
  • Simple standard pricing across reporting options.
  • Maintain big data analytics stack without unstable software release management.
  • Build in-house data analytics skills and outsource technology administration.
  • Apply machine learning and statistics with inexpensive open source tools.


£1,000 a server a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@texunatech.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

3 2 4 1 9 5 5 3 9 3 6 2 3 1 4


Texuna Ankhit Sharma
Telephone: 44 (0) 203 393 13 21
Email: tender@texunatech.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The Texuna software services on G-Cloud can all be implemented to work either with each other, or with other applications that are installed at our customers site. Texuna is able to provide assistance and configuration services using our Cloud Support services to ensure that any implementation project is accomplished successfully.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Texuna applications may be subject to routine maintenance and this will be agreed in advance with our client so that disruption is minimised. Routine maintenance is never scheduled during the normal working day and does not typically result in noticeable downtime.

Customisation can be achieved via our Cloud Support services. No features will be deprecated without advance agreement with the customer. New features may become available from time to time.
System requirements
  • Can be deployed in any public/private/community/hybrid cloud environments.
  • Also possible to do in-house deployment with assistance.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Texuna provide basic, Premium and Enterprise Support options with different response times. The initial response is always within one day. Resolution targets are: within 5 working days (Basic), 2 working days (Premium) or less than 1 working day (Enterprise).

System downtime / critical issues resolution target is under 4 hours within business hours.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Texuna performed web chat testing using the following tools:
• ZoomText - a screen magnifier for Windows
• NVDA - a screen reader for Windows
• VoiceOver - a screen reader for Mac/iOS
Onsite support
Yes, at extra cost
Support levels
Support SLA (business days):
• Enterprise - 1 day (GBP3,000 per month);
• Premium - 2 days (GBP1,500 per month);
• Basic - 5 days (free).
Support can be via phone, chat, email or on-site.
Normal support is Monday to Friday excluding holidays, and service is monitored 24X7X365 for outage incident response. Inbound support requests outside normal hours will only be responded to in case of emergency). Talk to us to customise the level and extent of coverage you need to include weekends, holidays and/or 24 hours. Extra charges will apply.
Support available to third parties

Onboarding and offboarding

Getting started
Implementation services may be purchased using our Cloud Support service and pricing.
Customers typically ask for full support to review their plans and help them establish a migration from in-house systems to various cloud options. This often includes building custom templates that meet their full stack bespoke requirements. Texuna can provide a fully managed service so that on-boarding includes setup of security services, virtual private networks and disaster recovery and backup.
Texuna can provide documentation and online training webinars to assist users begin using the service. Specialised training can be provided to meet individual needs and reflect any customisations implemented.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Texuna will export data in an agreed format and make it available. Typically this is either in a relational database format and/or CSV files. These can be encrypted and downloaded from a secure site accessible via HTTPS or via sFTP.
End-of-contract process
Any bespoke requirements for end of contract may be accommodated. Note that there may be an additional time and materials cost where the customer requests help from Texuna to meet their specific migration requirements that are not met via the handover of data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All applications are based on responsive web technology and are mobile-ready. Some application workflows may not be appropriate for small mobile-only screens.
Service interface
Description of service interface
The interface is developed with thoughtful UX/UI research and testing. It provides a complete set of functions to achieve the result in user-friendly and easy to use way.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Texuna performed web chat testing using following tools:
• ZoomText - a screen magnifier for Windows
• NVDA - a screen reader for Windows
• VoiceOver - a screen reader for Mac/iOS
What users can and can't do using the API
Application supports basic API integration, and can be customised to expose further functionality. Open standards for integration are supported. Basic functionality requires security credentials to be set up.

Please contact us to discuss your API requirements.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Applications are modular and can be combined with other applications. Texuna offer customisation and integration services. Back office administrators can setup advanced business rules, configure master data and dictionaries and can amend some onscreen text.


Independence of resources
Servers are monitored and system resources can be incrementally added (subject to plan purchased) if load/response times exceed set thresholds frequently. All Texuna applications are stress tested and performance tuned to ensure good client experience.


Service usage metrics
Metrics types
Google Analytics metrics can be provided as standard. A custom dashboard can be put in place where there are specific requirements.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
By default Texuna operate an open platform and make it easy for data to be downloaded in a variety of formats through the User Interface.
Data export formats
  • CSV
  • Other
Other data export formats
  • MS Excel
  • PDF
  • JPG
Data import formats
  • CSV
  • Other
Other data import formats
  • MS Excel
  • PDF
  • JPG

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Where we are satisfied with the security of the Customer and their preferred transmission application then we will usually transmit data using Customer preferred tools.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service level commitment is 99.95% availability excluding planned maintenance downtime which is arranged in advance by negotiation.

Services provided regularly exceed this threshold and typically a 99.99% uptime is achieved in most service periods.

Bespoke arrangements are available by negotiation and service credits if required can be included in any negotiation.
Approach to resilience
Resilience is a function of the cloud hosting approach taken by the customer. Texuna can deploy to public or private clouds and in-house - and resilience required can be varied depending on the selected approach. Texuna can offer a fully managed service with performance testing and penetration testing to assure high levels of resilience, with auto-scaling and elastic resources if required. It may also be possible to relocate services to alternative cloud zones, regions or other cloud hosting providers in unusual event. Texuna can provide full Business Continuity and Disaster Recovery options, with data, virtual machine instances and encrypted backups being moved off protected cloud networks on to alternative networks. Please contact Texuna to discuss your exact requirements.
Outage reporting
Texuna provide a Zabbix-based monitoring service from an independent cloud location and can configure a host of events and actions to assure the service availability on a component by component basis.

Texuna also work with cloud hosting providers tools such as CloudWatch for AWS to set up a range of monitoring actions against a suite of different AWS tools and services. On Azure hosting we use the Azure Monitor.

Unusual events can be communicated via email or SMS by default.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authentication support can be customised to the customer needs. Texuna also provides support for Universal 2nd Factor (U2F) as a new open standard for authentication based on asymmetric cryptography.
Access restrictions in management interfaces and support channels
Cloud deployments are typically set up within nested virtual private networks, with publicly accessible areas typically restricted to https access. Public facing application servers connect through to private backend servers and databases on a separate virtual private cloud network, ensuring traffic and access is restricted. VPN access to this secure network is typically through a whitelist of permitted IP address ranges. Two-factor authentication is required to operate any system account privileges, and management interfaces are typically locked down so that access is only via SSH from within the VPN.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All of Texuna's operations are covered, there are no exclusions.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Texuna is certified to ISO 27001:2013 by our auditors BSI for all of our operations. Our security policies include named individuals with overall responsibility for ensuring that our policies and processes are followed. All staff are trained and actively report potential non-conformities. Reported non-conformities are investigated for root cause and our preventive action process is leveraged to ensure that all reasonable steps are taken to prevent reoccurrence. Our security officers oversee the process and regularly report the performance of our systems to Senior Management. Texuna has mature security processes, our certification was initially obtained in 2009 and has been maintained and improved since then.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Texuna is certified to ISO 20000-1:2011 throughout our operations. Our change control processes are audited by our external auditors BSI.
We operate a configuration management system and apply a strict, documented, change control process that is managed through a software-defined pipeline. All artifacts (code and documentation), are subject to change control with formal procedures applied to code and technical documentation. Continuous integration and continuous deployment with regression testing are essential to assure quality, and standard tools such as GIT hub help structure the change management process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Texuna maintains a schedule of penetration testing as well as automated regression testing against known vulnerabilities. Releases are governed by the configuration and change control process, and all updates are outlined in release notes. Any 3rd party open source library dependencies are kept up to date via continuous integration. Texuna DevOps engineers monitor the entire software stack for published vulnerabilities and new patch updates to determine if and when such patches are pushed to production systems in an automated process with tools such as Puppet and Ansible.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Texuna maintains a number of protective monitoring processes to keep services and applications free from attack or errant behavior. This includes keeping anti-virus software up to date across the estate of IT machines in use, as well as cloud monitoring tools and web/system log collection and monitoring for unusual behaviors and access. Logs are checked at regular intervals and when unusual system or performance events or bugs are raised. Specialist tools such as Cloudflare can also be configured for especially sensitive applications that need protection from DDOS attacks.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Texuna's incident management is governed by ISO9001:2008 and ISO 27001:2013 and all incidents are tracked. Compromises are identified either via automated testing or can be raised by customers and staff based on vulnerability assessment and Preventive Actions. Incidents are assigned a person responsible for resolution and tracked until closed. Major incidents are escalated and resolved immediately where possible. Minor incidents are programmed into normal workload and resolved on an ongoing basis or as part of the regular release cycle.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£1,000 a server a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@texunatech.com. Tell them what format you need. It will help if you say what assistive technology you use.