Jisc Services Ltd
Managed Database
The Jisc Managed Database service looks after your public cloud databases including Azure SQL Database, AWS RDS, GCP Cloud SQL, Azure Cosmos DB, AWS DynamoDB, GCP Cloud Datastore, Microsoft SQL Server, MySQL and MongoDB. The service provides availability and health monitoring, integrity checking, regular housekeeping, performance tuning and incident handling.
Features
- Best-in-class technology advice, engineering and support
- Supports AWS, DynamoDB, Azure SQL Database, DocumentDB and GCP Cloud-SQL
- SQL and NoSQL (MS-SQL Server, Oracle, MySQL, MongoDB) databases
- Full lifecycle database design, implementation, hosting and support services. DbaaS
- Covers availability, health monitoring, performance tuning and incident handling
- Integrity and performance checking, regular housekeeping and user management
- Provided by UK-based staff
- Backed by our ISO 27001 certification
- Microsoft CSP, AWS Consulting Partner & GCP Partner
- In house Microsoft Certified Solutions Expert (MCSE) Business Intelligence Experts
Benefits
- Expert management based on 15 years of DBA experience
- Free-up your internal staff to focus on other priorities
- Improve services with resilient and efficient back-office databases
- Get issues resolved quickly and efficiently
- Keep your data secure with database encryption
- Supports highly available, high performance services
- Deliver business intelligence (BI), management information (MI) and data analytics
- Protect important data with our managed back-ups
- Trusted technology advisor and ally of the public sector
- Aligned values and knowledge transfer at every step
Pricing
£30 to £650 a instance a month
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)
Framework
G-Cloud 12
Service ID
3 2 3 5 5 7 2 6 3 7 0 3 0 1 2
Contact
Planning
- Planning service
- Yes
- How the planning service works
- Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer a default core service level intended to cover normal office hours which can be enhanced by buying various service options.
Service scope
- Service constraints
- The service normally excludes visits to customer sites, including the attendance of project reviews. Where refquired, attendance will be subject to prior agreement with any expenses incurred charged additionally.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 35 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- All service requests and change requests can be raised via web chat.
- Web chat accessibility testing
- None
- Support levels
- We provide a default core service level intended to cover normal office hours which can be enhanced by buying various service options.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, Amazon Web Services (AWS) and Google
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £30 to £650 a instance a month
- Discount for educational organisations
- No
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)