Jisc Services Ltd

Managed Database

The Jisc Managed Database service looks after your public cloud databases including Azure SQL Database, AWS RDS, GCP Cloud SQL, Azure Cosmos DB, AWS DynamoDB, GCP Cloud Datastore, Microsoft SQL Server, MySQL and MongoDB. The service provides availability and health monitoring, integrity checking, regular housekeeping, performance tuning and incident handling.

Features

  • Best-in-class technology advice, engineering and support
  • Supports AWS, DynamoDB, Azure SQL Database, DocumentDB and GCP Cloud-SQL
  • SQL and NoSQL (MS-SQL Server, Oracle, MySQL, MongoDB) databases
  • Full lifecycle database design, implementation, hosting and support services. DbaaS
  • Covers availability, health monitoring, performance tuning and incident handling
  • Integrity and performance checking, regular housekeeping and user management
  • Provided by UK-based staff
  • Backed by our ISO 27001 certification
  • Microsoft CSP, AWS Consulting Partner & GCP Partner
  • In house Microsoft Certified Solutions Expert (MCSE) Business Intelligence Experts

Benefits

  • Expert management based on 15 years of DBA experience
  • Free-up your internal staff to focus on other priorities
  • Improve services with resilient and efficient back-office databases
  • Get issues resolved quickly and efficiently
  • Keep your data secure with database encryption
  • Supports highly available, high performance services
  • Deliver business intelligence (BI), management information (MI) and data analytics
  • Protect important data with our managed back-ups
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£30 to £650 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 2 3 5 5 7 2 6 3 7 0 3 0 1 2

Contact

Jisc Services Ltd Bid.support .team
Telephone: +93 3003002212
Email: bid.support@jisc.ac.uk

Planning

Planning service
Yes
How the planning service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a default core service level intended to cover normal office hours which can be enhanced by buying various service options.

Service scope

Service constraints
The service normally excludes visits to customer sites, including the attendance of project reviews. Where refquired, attendance will be subject to prior agreement with any expenses incurred charged additionally.

User support

Email or online ticketing support
Email or online ticketing
Support response times
35 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
All service requests and change requests can be raised via web chat.
Web chat accessibility testing
None
Support levels
We provide a default core service level intended to cover normal office hours which can be enhanced by buying various service options.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Amazon Web Services (AWS) and Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£30 to £650 an instance a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.