Bytes Software Services

Symantec Web Isolation

Symantec Web Isolation cloud service provides an isolation layer that protects users from threats from uncategorized websites or URLs with potentially unsafe risk profiles. Web isolation eliminates web threats and solves the challenge of providing secured access to the uncategorized and potentially risky web. bsscloud


  • Prevents any website code from being executed on user's devices
  • Provides a transparent and seamless user experience
  • Available as a cloud service, on-premises, or a hybrid
  • Access web documents through isolation
  • Simple integration with Symantec Secure Web Gateways


  • Isolate web browsing of privileged users
  • Provide users with a seamless web browsing experience
  • Prevent users from submitting corporate passwords


£0.00 per person

Service documents


G-Cloud 11

Service ID

3 2 3 3 7 1 9 1 8 6 8 9 9 5 6


Bytes Software Services

Chris Swani

+44 (0) 7951 326815

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to - Endpoint Detection and Response (EDR) - Global Intelligence Network (GIN): - IT Management Suite - Cyber Security Services: - Web Security Service (proxy cloud) - Symantec Endpoint Protection Mobile
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No system requirements (managed cloud service)
System requirements
  • Client Workstation and Server : windows and Mac OS
  • Management Console OS Windows 2008 64 bit & R2
  • Management Console OS Windows Windows 2012 Windows 2016
  • Web Browser supported: Internet Explorer 11 Mozilla Firefox 5
  • Web Browser supported: Google Chrome 66 Microsoft Edge
  • Virtual Environments - Microsoft Azure - Amazon WorkSpaces
  • Virtual Environments VMware ESX 2.5 VMware ESXi 4.1 - 5.5
  • Virtual Environments Microsoft Virtual Server and Hyper V
  • Windows Hardware 32/64 -bit processor
  • Mac Hardware 64-bit Intel Core 2 Duo or later

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For Essential support depend on the case Severity:
Severity 1: within 30 mm
Severity 2: within 02h00
Severity 3: by same time Next Business Day
Severity 4: within the Next Business Day
For Premium Support with a Technical Account Manager and/or Customer Success Manager access all day during business hours exclude weekend
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels You can find a detailed list of available support and premium offerings via the following link:
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite support and consulting is available at extra cost. The documentation material contains a ""Getting Started""-section, which is designed to help new customers.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats N/a
End-of-contract data extraction Data can be exported via REST APIs or through the portal.
End-of-contract process The service is terminated should the contract end and all customer data will be securely deleted after the end of the contract. The AWS security process applies for the data decommissioning.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Currently mobile support in beta stage. Full mobile browser support expected Q2FY20
Service interface Yes
Description of service interface Customer can access the Service through a self-service online portal .
Accessibility standards None or don’t know
Description of accessibility Customer may configure and manage the Service, access reports, and view data and statistics, through the Portal, when available as part of the Service.
Accessibility testing Unknown
What users can and can't do using the API The backend is accessible via a REST API, which allows to pull logs and the modification of policies.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Customers get full access to the administrative portal, meaning they have complete control and can customize policies, block pages etc.


Independence of resources Each Web Isolation Cloud instance is a fully separate entity provisioned in AWS.


Service usage metrics Yes
Metrics types Variety of metrics around user statistics, threats detected etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via REST APIs or through the portal.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON via API
  • Arcsight via API
  • AWS S3 via API
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Service Availability
Approach to resilience Each Web Isolation Cloud instance is provisioned within AWS in at least 2 Availability Zones and Elastic Load Balancing eanbled.
Outage reporting Reporting for the Service is available through the Portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication Users are authenticated via SAML
Access restrictions in management interfaces and support channels IP based access restrictions
Access restriction testing frequency At least every 6 months
Management access authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Access to all customer instances is logged and monitored centrally.
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.00 per person
Discount for educational organisations No
Free trial available No

Service documents

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