Q Associates Limited

Q_NetApp Multi-Cloud Data Management Cloud Volumes OnTap (Google Cloud Platform - GCP)

NetApp Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services ensuring consistent data across any cloud. This focuses on GCP.
https://cloud.netapp.com/ontap-cloud

Our Multi-Cloud capability and Support services such as On-boarding and Exit ensure maximum benefits with minimal cloud lock in.

Features

• Data_Protection_- With NetApp Snapshot™ technology.
• Storage_Efficiencies_- Thin provisioning, data compression, and deduplication.
• Data_Tiering_- Automatically move infrequently-used data to object storage.
• Data_Cloning_- Create writeable clone volumes instantly with no capacity penalty.
• Cloud_Migration_- With SnapMirror® replication technology.
• Cloud_Manager_- UI/APIs management, supporting hybrid & multi-cloud architectures.
• Kubernetes_Integration_- For containerized workloads persistent storage.
• Cloud_Support Services available for Ease of Integration

Benefits

• Reduce public cloud storage spend with NetApp CVO for GCP
• Multiple storage consumption models
• ONTAP rapidly and easily provisions and manages cloud storage
• Consistent Data Management across multiple clouds - One skill
• Cloud Provider Agnostic - Hyper Scale Choice, Specialist Cloud Aware
• Cloud Support Services eases integration with private cloud
• Q deployed 100's of on premise deployments

£0.58 a unit an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

323367639256982

Contact

Adam Freeman
01635 248181
tenders@qassociates.co.uk

Service scope

• Service constraints: See : https://docs.netapp.com/us-en/cloud-volumes-ontap/reference_new_97.html
• System requirements: See : https://docs.netapp.com/us-en/cloud-volumes-ontap/reference_configs_gcp_97.html#byol-overview

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: .
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: NetApp - All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/ ; ; The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. ; https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html; ; Q Associates - In support of all of our Cloud Hosting Services offer Cloud Readiness, Cloud Migration, Cloud Management and as needed Cloud Exit Services - all available via G-Cloud Support Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: NetApp - Ontap is a multi-cloud agnostic data management solution, data can be simply replicated to alternate cloud provider. In event client wishes to replace ontap, data can be replicated to a non Ontap data location.; ; Q Associates - In addition to the extraction of data, there may be more detailed integration or Exit requirements when exiting a cloud and Q Associates Cloud Exit service available via G-Cloud Support Services can further assist in this process.
• End-of-contract process: CVO allows data to be replicated to an on premise solution, once replicated data can be deleted and contract terminated/; ; Q Associates - at an additional cost can assist in the End of contract process as there may be more detailed integration & Exit requirements when exiting a cloud and Q Associates Cloud Exit service available via G-Cloud Support Services can further assist in this process.

Using the service

• Web browser interface: Yes
• Using the web interface: Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Accessible via web interface. Further details and free trial available at https://cloud.netapp.com/cloud-manager
• Web interface accessibility testing: "This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility; characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf"
• API: Yes
• What users can and can't do using the API: "OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:; ; Administrative resources ; Used to set up and configure Cloud Manager; ; Auditing resources; Used to view details about Cloud Manager operations; ; Authentication resources; Used to authenticate with Cloud Manager so you can run API operations; ; Working environment resources; Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters ; ; More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work"
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: Workflow Automation (WFA)
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: NetApp Service relies on GCP VM isolation techniques to ensure workloads are not affected by other users; within NetApp you can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: See https://cloud.netapp.com/cloud-insights for more details of available statitics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Cloud Volumes ONTAP supports the following encryption technologies: NetApp Volume Encryption (starting with Cloud Volumes ONTAP 9.5); ; Google Cloud Platform default encryption; ; https://docs.netapp.com/us-en/occm/concept_security.html
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All/Any data can be snapshot, replicated
  • Feature of multi_cloud data management is replication to any location
• Backup controls: Backups can be done via both manual and automated standard NetApp Backup and recovery services.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. GCP gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; GCP enables customers to open a secure, encrypted channel to GCP services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the GCP Console connection is encrypted with TLS.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CVO is using GCP Compute, VPC and Cloud Storage as underlying infrastructure. Due to the rapidly evolving nature of GCP’s product offerings, SLAs are best reviewed directly on our website via the links below:; ; • GCP Compute SLA: https://cloud.google.com/compute/sla; • GCP GCS SLA: https://cloud.google.com/storage/sla
• Approach to resilience: It relies on GCP's Compute and VPC technology and inherity is't properties
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: NFS access: auth=SYS or KRB5; SMB access: Active Directory Kerberos; iSCSI: CHAP
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Q Associates - NQA
• ISO/IEC 27001 accreditation date: Q Associates - Since April 2016
• What the ISO/IEC 27001 doesn’t cover: Q Associates - Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Cloud.google.com/security/compliance/csa-star
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not available
• PCI DSS accreditation date: Not available
• What the PCI DSS doesn’t cover: N/A; ; In terms of deploying NetApp - ONTAP can be configured to address the 12 requirements of PCI-DSS standards. – TR-4401
• Other security certifications: Yes
• Any other security certifications:
  • FIPS-140-2
  • https://security.netapp.com/certs/
  • DDOIN APL

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NetApp participates in Common Criteria, Federal Information Processing Standard 140-2 (FIPS 140-2) and the US Department of Defense Information Network Approved Products List (DoDIN APL) programs to demonstrate our ability to meet security controls. ; ISO/IEC 27001 and ISO/IEC 15408; For further information check the below links:; https://security.netapp.com/certs/; https://mysupport.netapp.com/info/web/ECMP1138936.html
• Information security policies and processes: NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, NetApp recognizes that the changing security and threat landscape requires PwC to seek information about NetApp’s Secure Development LifeCycle practices.; ; NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.; ; As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually. ; ; Q Associates are accredited to ISO27001 and independently audited each year. We are also Cyber Essentials certified and have access to a team of secure staff from our QSS division dealing with sensitive public-sector organisations.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape. ; Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl"
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: See https://security.netapp.com/policy/
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: GCP
• How shared infrastructure is kept separate: Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://www.google.co.uk/about/datacenters/efficiency/

Pricing

• Price: £0.58 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30 day Free trial is availble of the CVO producy
• Link to free trial: https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.