SVGC Capability Management Cloud Software
SVGC Capability Assessment Platform is a cloud-based platform hosting a range of services and applications that support the management and planning of capabilities. Users can build, access and share services and applications quickly and easily to enhance capability management decisions.
Features
- real-time reporting
- remote access
- domain agnostic
- visualised comparative analysis
- Remote access service to OFFICIAL/OFFICIAL SENSITIVE via Internet and RLI.
- Database applications.
- Single Sign On Services.
- Bespoke application hosting.
- Manage Requirements, Assumptions, and GfX
- Create URD's, SRD's, SOR's and ITEAP's
Benefits
- Gain insight and decision support to capability decisions
- Model complex capability scenarios
- Partnership approach to SaaS (more than just a hosting provider).
- Users can collaborate across RLI, the internet and other WANs.
- UK Hosted Services, with Security Cleared staff.
- Over 20 years experience of working with HMG Departments.
Pricing
£10 to £250 a user a month
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at commercial@svgc.co.uk.
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Framework
G-Cloud 11
Service ID
3 2 2 2 2 9 7 4 4 3 0 1 5 8 5
Contact
SVGC Limited
Ms Julia Campbell
Telephone: 01747820900
Email: commercial@svgc.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- Modern Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Limited response times on weekends.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Level 1 - Top Priority: In this case a full business solution should be delivered within 4 business hours to the client enabling it to move down to priority 2/3. Level 2 - High Priority: A solution will be provided within 8 business hours, this will be a fully tested permanent solution or a temporary work around, this will reduce the priority level to 3. Level 3 - Medium Priority: A solution will be delivered within 5 business days for a fully tested permanent correction or a temporary workaround, which would reduce the priority to a level 4. Level 4 - Low Priority: A solution will be provided within one calendar month if within the remit of SVGC.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Following an order being placed we will provide agree the components of the platform that will be required namely: • Underlying could platform • App platform • Specific app instances that will sit within the platform As appropriate to the project, we will discuss with the customer any on-boarding and off-boarding requirements and reach agreement on the most suitable approach prior to an order being placed. When closing a project, we review Lessons Learned and ensure that skills have been transferred to client staff where appropriate.
- Service documentation
- No
- End-of-contract data extraction
- Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. In addition, we can support clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
- End-of-contract process
- Included: Removal of data Downloading data in an industry standard format Additional: Support with removal, download, and transfer of data. NCSC Encrypted media.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- The Cloud Software solutions offered by SVGC are hosted from an Accredited, secure Private Cloud operated entirely within the UK. The solutions are developed using Oracle Apex, supported by Oracle database technology as the back bone of the system. This provides the necessary combination of performance, in terms of speed, scalability and concurrent use, for most business applications, whilst also providing the necessary redundancy should the primary become unavailable.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide metrics on number of users, individual app usages, were apps provide information features used.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. As is detailed in the data extraction section of this document, we support all clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Each customer is provided with a Service Level Agreement which specifies the availability and response targets. Typical availability is 99.96, assured by contractual commitment. SVGC offer Service Credits against the guaranteed levels of availability.
- Approach to resilience
- Resilience of the service is provided throughout the service provision. • The Data Centres are classified as a Tier 3 data centre with alternate supply paths for all services to ensure 100% Data Centre uptime. • All redundant systems are regularly tested for operation and effectiveness. • N+1 Redundant Power Supplies. • The Public Sector Dataroom also has additional power connection allowing the entire room to be independently serviced in the event of a catastrophic failure at the site). • Redundant Backup Power from Generators and UPS (N+1). • 100% carbon neutral, PAS 2060 certified hosting. • Carrier Neutral with a range of Tier 1 and 2 carriers. • Multihomed internet presentation, means that if 1 carriers Point of Presence fails communications will automatically failover to another. • Redundant (N+1) Air Conditioning and Environmental Control. • Environmental systems supported by redundant power systems. DR facilities are also available, with secure connectivity provided to replicate data between the production and DR facilities.
- Outage reporting
- Service outages and planned maintenance activities are communicated via the service web-interface status dashboards and messaging, via email alters and the Service Desk team make contact with agree Points of Contact in order to communicate status and ongoing activities.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Separate accounts are required for Administrative Access, with authentication and authorisation controls applied to all Administrative functions. SSH access to the Virtual machines command line, and RDP sessions requires key-based authentication from a specified source location into a bastion host, which then requires further authentication and account escalation at each onward connection to the specific administrative services.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Formal Accreditation from MoD (DAIS).
- Cyber Essentials Plus.
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Formal Accreditation from DAIS, Cyber Essentials, IASME Governance.
- Information security policies and processes
- Security policies and procedures form part of the formal system accreditation by DAIS.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Components of the system are recorded and tracked through their lifetime Every change to a configurable item requires a Change Control Form to be documented and approved. Changes are assessed for potential security impact, and where necessary are communicated to the system Accreditor for approval.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vulnerability management processes form part of the Risk Managed Accreditation Document Set (RMADS) which have been reviewed and approved by the DAIS Accreditor. SecureIA monitor threat sources, including CERT to gain information about potential threats. Vulnerabilities and Remediation activities are assessed to determine the priority, with patches being applied within the hour for critical security issues through to monthly patching for routine updates.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- SVGC employ protective monitoring services in compliance with Protective Monitoring for HMG ICT systems (GPG-13).
- Incident management type
- Supplier-defined controls
- Incident management approach
- Processes for reporting incidents is included within the Risk Managed Accreditation Document Set (RMADS) which includes HMG monitoring departments and points of contact. Users should report incidents to the first line Service Desk team, either by phone, email or via the web-portal. Incident reports are provided as part of the reporting cycle, with exceptional RCA and incident reports provided for security incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- RLI and other MOD networks
Pricing
- Price
- £10 to £250 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full version free for a negotiated period of time.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at commercial@svgc.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.