SVGC Limited

SVGC Capability Management Cloud Software

SVGC Capability Assessment Platform is a cloud-based platform hosting a range of services and applications that support the management and planning of capabilities. Users can build, access and share services and applications quickly and easily to enhance capability management decisions.

Features

  • real-time reporting
  • remote access
  • domain agnostic
  • visualised comparative analysis
  • Remote access service to OFFICIAL/OFFICIAL SENSITIVE via Internet and RLI.
  • Database applications.
  • Single Sign On Services.
  • Bespoke application hosting.
  • Manage Requirements, Assumptions, and GfX
  • Create URD's, SRD's, SOR's and ITEAP's

Benefits

  • Gain insight and decision support to capability decisions
  • Model complex capability scenarios
  • Partnership approach to SaaS (more than just a hosting provider).
  • Users can collaborate across RLI, the internet and other WANs.
  • UK Hosted Services, with Security Cleared staff.
  • Over 20 years experience of working with HMG Departments.

Pricing

£10 to £250 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 2 2 2 2 9 7 4 4 3 0 1 5 8 5

Contact

SVGC Limited

Ms Julia Campbell

01747820900

commercial@svgc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Modern Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Limited response times on weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Level 1 - Top Priority: In this case a full business solution should be delivered within 4 business hours to the client enabling it to move down to priority 2/3. Level 2 - High Priority: A solution will be provided within 8 business hours, this will be a fully tested permanent solution or a temporary work around, this will reduce the priority level to 3. Level 3 - Medium Priority: A solution will be delivered within 5 business days for a fully tested permanent correction or a temporary workaround, which would reduce the priority to a level 4. Level 4 - Low Priority: A solution will be provided within one calendar month if within the remit of SVGC.
Support available to third parties
No

Onboarding and offboarding

Getting started
Following an order being placed we will provide agree the components of the platform that will be required namely: • Underlying could platform • App platform • Specific app instances that will sit within the platform As appropriate to the project, we will discuss with the customer any on-boarding and off-boarding requirements and reach agreement on the most suitable approach prior to an order being placed. When closing a project, we review Lessons Learned and ensure that skills have been transferred to client staff where appropriate.
Service documentation
No
End-of-contract data extraction
Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. In addition, we can support clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
End-of-contract process
Included: Removal of data Downloading data in an industry standard format Additional: Support with removal, download, and transfer of data. NCSC Encrypted media.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
The Cloud Software solutions offered by SVGC are hosted from an Accredited, secure Private Cloud operated entirely within the UK. The solutions are developed using Oracle Apex, supported by Oracle database technology as the back bone of the system. This provides the necessary combination of performance, in terms of speed, scalability and concurrent use, for most business applications, whilst also providing the necessary redundancy should the primary become unavailable.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics on number of users, individual app usages, were apps provide information features used.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. As is detailed in the data extraction section of this document, we support all clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Each customer is provided with a Service Level Agreement which specifies the availability and response targets. Typical availability is 99.96, assured by contractual commitment. SVGC offer Service Credits against the guaranteed levels of availability.
Approach to resilience
Resilience of the service is provided throughout the service provision. • The Data Centres are classified as a Tier 3 data centre with alternate supply paths for all services to ensure 100% Data Centre uptime. • All redundant systems are regularly tested for operation and effectiveness. • N+1 Redundant Power Supplies. • The Public Sector Dataroom also has additional power connection allowing the entire room to be independently serviced in the event of a catastrophic failure at the site). • Redundant Backup Power from Generators and UPS (N+1). • 100% carbon neutral, PAS 2060 certified hosting. • Carrier Neutral with a range of Tier 1 and 2 carriers. • Multihomed internet presentation, means that if 1 carriers Point of Presence fails communications will automatically failover to another. • Redundant (N+1) Air Conditioning and Environmental Control. • Environmental systems supported by redundant power systems. DR facilities are also available, with secure connectivity provided to replicate data between the production and DR facilities.
Outage reporting
Service outages and planned maintenance activities are communicated via the service web-interface status dashboards and messaging, via email alters and the Service Desk team make contact with agree Points of Contact in order to communicate status and ongoing activities.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Separate accounts are required for Administrative Access, with authentication and authorisation controls applied to all Administrative functions. SSH access to the Virtual machines command line, and RDP sessions requires key-based authentication from a specified source location into a bastion host, which then requires further authentication and account escalation at each onward connection to the specific administrative services.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Formal Accreditation from MoD (DAIS).
  • Cyber Essentials Plus.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Formal Accreditation from DAIS, Cyber Essentials, IASME Governance.
Information security policies and processes
Security policies and procedures form part of the formal system accreditation by DAIS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components of the system are recorded and tracked through their lifetime Every change to a configurable item requires a Change Control Form to be documented and approved. Changes are assessed for potential security impact, and where necessary are communicated to the system Accreditor for approval.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management processes form part of the Risk Managed Accreditation Document Set (RMADS) which have been reviewed and approved by the DAIS Accreditor. SecureIA monitor threat sources, including CERT to gain information about potential threats. Vulnerabilities and Remediation activities are assessed to determine the priority, with patches being applied within the hour for critical security issues through to monthly patching for routine updates.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
SVGC employ protective monitoring services in compliance with Protective Monitoring for HMG ICT systems (GPG-13).
Incident management type
Supplier-defined controls
Incident management approach
Processes for reporting incidents is included within the Risk Managed Accreditation Document Set (RMADS) which includes HMG monitoring departments and points of contact. Users should report incidents to the first line Service Desk team, either by phone, email or via the web-portal. Incident reports are provided as part of the reporting cycle, with exceptional RCA and incident reports provided for security incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
RLI and other MOD networks

Pricing

Price
£10 to £250 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full version free for a negotiated period of time.

Service documents

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