Centerprise International Ltd

Centerprise Fully Managed Data Backup and Recovery Service

Centerprise’s Fully Managed Data Backup and Recovery Service offers backup of Physical and Virtual servers. This service enables the recovery of entire servers, single files, emails, mailboxes and databases from remote vaults in our UK Datacentres. This service is provided by ADAM Continuity Limited, a wholly owned Centerprise company.

Features

  • Automatic, secure backup to a UK-based cloud platform
  • Flexible retention policies: Daily, weekly and month-end retentions available
  • AES 256 bit level encryption of data at source
  • Daily monitoring and comprehensive reporting by our dedicated support desk
  • Individual file restores through to full infrastructure disaster recovery
  • Granular database & email restores using application specific agents
  • Option of local, as well as offsite, Cloud storage
  • Flexible recovery options including DRaaS and Ship-to-Site Services
  • Can operate at up to OFFICAL/OS
  • Can provide access to L1, L2 and L3 engineers

Benefits

  • Fully Managed Service, we own the end-to-end process
  • Seamless transfer of backups offsite to secure UK datacentre
  • Improved recovery speed – no tape call-back/cataloguing
  • Far greater data reliability than traditional tape back-up
  • Allows our customers to focus on their core service
  • Over 20 years experience of back-up and recovery
  • Large customer savings in time and money
  • Integrates with our DRaaS (Cloud recovery solution)
  • Access to highly skilled engineers

Pricing

£0.30 to £0.40 a gigabyte a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 2 2 1 0 4 9 9 3 9 4 5 0 9 2

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Planning

Planning service
Yes
How the planning service works
Centerprise's Fully Managed Backup and Recovery Service includes (optional) design, implementation and support throughout the transitional and integration period.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fully Managed Backup and Recovery Services
  • Disaster Recovery as a Service (DRaaS)

Training

Training service provided
Yes
How the training service works
End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
Training is tied to specific services
Yes
Services the training service works with
Fully Managed Backup and Recovery Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Centerprise fully support and assist the customer migrating their data away from their current traditional backup solution to Centerprise's offsite Cloud-based Backup and Replication service.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Centerprise's own managed Cloud environment located in a Tier-3 DataCentre
  • Public or private cloud services from industry-leading providers

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Centerprise performs these assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We support the Cloud Backup & Recovery software on Centerprise's own UK-based Cloud infrastructure. Software services are supported by Centerprise's Managed Service helpdesk.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
15min response, 1-8hrs fix depending on priority (P1-3) Monday-Friday 8am to 6pm UK - excludes weekends and Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The Service is available 24/7/365, with support provided Monday – Friday 08:00 to 18:00. Out-of-hours support is provided for invocations via a hotline service. This out-of-hours support forms part of the Service and is therefore included within the service charges. The Service Level for Service Availability is 99.9% as a measurement of the total Service Hours. Service Availability is therefore measured by: Service Availability % = ((Service Hours – Service Downtime) / Service Hours) x 100.
The response times for service affecting incidents are determined by the severity level of the incident, as follows: -
Severity 1 (Service Unavailable): Response: 20minute, Resolution: 2 hours.
Severity 2 (Service severely degraded): Response: 1 hour, Resolution: 2 hours.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Carbonite Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£0.30 to £0.40 a gigabyte a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.