BetterExaminations

Better Examinations Exam Management System

BetterExaminations is the cloud-based exam management system that makes the collaboration and approval of exam material safer and easier for Further and Higher Education.

We combine industry standards of security and user-friendly software to streamline exam processes. BetterExaminations manages accurate planning, creates safer workflows, increases administrative efficiency and reduces costs.

Features

  • Cloud technology - Remote access anywhere, anytime
  • Collaboration tool and Comment Tracking
  • Exam Material Workflow with Live Analytics
  • Version Logs - track and store each version of documents
  • End2End Encryption- Industry Standard levels of security
  • Access Management- Easily Permit and Revoke access to material
  • Past Paper Archive for Student Access
  • Automated Deadline Alerts for Staff
  • Submission Portal for Examiner Reports and Results Documents

Benefits

  • Increased levels of security and prevent mishandling of material
  • Create efficiencies in organising and accessing material
  • Improve lead times in the collection and approval process
  • Reduce training requirements for new staff
  • Improved productivity through dynamic and friendly User-Interfaces
  • Reduce labour needs to free up staff for other
  • Comprehensive reporting dashboard

Pricing

£3500 to £48000 per unit per year

Service documents

G-Cloud 10

320664872778117

BetterExaminations

Dan Hobbs

+353 (0) 1 506 5515

dan@betterexaminations.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/a
System requirements N/a

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our standard SLA is outlined in our Service Definition document. Our standard help desk operates 8.30am to 5.30pm, Monday to Friday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The web chat is accessible through the 'Help' page of the BetterExaminations system in the institution. Here, users can as technical questions and can be directed to user-friendly step by step articles on the BetterExaminations Help Forum.
Web chat accessibility testing The web chat is tried and tested in multiple use cases
Onsite support Yes, at extra cost
Support levels Service provided as outlined in the pricing document provided.

1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 2 hours.

2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 3 business hours, Monday to Friday business hours.

3 - Minor impact:
Indicates the service or functionality is usable.
Response: Within 8 business hours, Monday to Friday business hours.

4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding is an important stage and we assure our clients are at ease throughout with minimal work. Our Sure Start package includes:

Onsite Training Days for Staff
Online Support and Web Chat
User Documentation
Tutorial Videos
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction At the end of the contract all customer data will be made available for extraction, using either APIs or other tools to transfer the data to a new system/storage. Once transferred all data held by BetterExaminations will be securely destroyed in line with ISO27001 best practice.
End-of-contract process At the end of the contract we will provide support as required to extract any existing data from BetterExaminations systems and transfer them to the customer/new supplier. This will be priced using the provided day rates as the exact level of support will vary from customer to customer and installation to installation.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Users have the same range of functionality on mobile as desktop.
Accessibility standards WCAG 2.0 AAA
Accessibility testing In order to allow for a consistent and accessible experience for users on our sites we ensure that all of our markup complies with the W3C guidelines for valid HTML. In addition to following the guidelines in development we also test on an extensive range of browsers including traditional (desktop), mobile and accessible and use the W3C validation service (http://validator.w3.org/).
Further to the consistency and accessibility advantages conferred by adhering to the W3C guidelines it also allows for improved indexing by search engines and easier maintenance for continuing development. Where applicable we have also tested with screenreaders.
API Yes
What users can and can't do using the API Users can interact with the system using the API in various ways however we provide a user interface for it for practrical use.

Everything that the system can do can be done via the API, such as: approving exam papers, uploading users, adding new users, removing users, giving permissions to certain users etc.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation is available. The display can be altered to include customer logos, colour schemes and small UI changes to align with customer branding.

This varies among customers and is defined at project implementation stage.

Scaling

Scaling
Independence of resources BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand from other users.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in a number of common formats, such as csv, file extraction and pdf. It can also interact with VLEs. This is configurable on a user roles basis, so users can only export the appropriate data that they should have access to.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We offer a 99.95% availability, assured by contractual commitments. Exact SLAs will vary from client to client
Approach to resilience BetterExaminations uses Amazon Web Services as our hosting provider which allows the system to automatically create new resources such as new servers automatically in the event that more are needed to deal with extra demand from other users.

BetterExaminations run servers in multiple datacentres so that if one datacentre becomes unavailable, the other can take over.

BetterExaminations do the same for our databases, where we always have a completely separate database which is in a different database ready to take over in the event of an outage of one of them.
Outage reporting We have a public dashboard at http://status.betterexaminations.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Each user on the system has a defined access level which is given by the administrator user for each client, access to different interfaces in the system is governed and restricted by this access level.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DQS GmbH
ISO/IEC 27001 accreditation date 13/02/2018
What the ISO/IEC 27001 doesn’t cover The ISO Certification covers the scope of Examinations Mangement and Document System Provider.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • INET Certificate
  • SmartTech Static Code Analysis

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes BetterExaminations adheres to all criteria outlined in the ISO27001 certification. Security is a pillar of the business structure and we engage in penetration testing and analysis of our software on an ongoing basis. Further details and documentation regarding our internal policies can be obtained at buyers request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The PM Manager identifies that an approved change has reached its approved start date and reviews form QF-06 if required, Where necessary, the IT Manager, the sponsoring business unit manager and the Project Manager will develop an agreed project plan utilising form QF-14.

The IT Manager, the sponsoring unit manager and the project manager will ensure that all major system or process changes have a fully documented set of business requirements, functional and technical specifications, system and regression testing as well as clear UAT requirements.

Sign off on the IT Development phase of the project management plan Form QF-14.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Information security hazards at Better Examinations arise from our business activities that require us to comply with Data Protection legislation and arises when we store data on our own customers in our systems (Better Examinations acts as a Data Controller) or when we store information on our customer’s counterparts in our systems to allow them to operate our services (Better Examinations acts as a Data Processor).

Security patches are automatically applied to our services by AWS and we get information of potential threats from various security services and websites.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We identify potential compromises by reviewing logs at regular intervals and monitoring network traffic for unusual traffic.

It is of vital importance that we ensure the continued privacy / confidentiality of client held information and the integrity of the Better Examinations systems. Accordingly, all non‐conformities are classified as minor, major, or critical and reported to the appropriate manager for investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A nonconformity whether in the area of process, contractual or policy may be detected at any stage in relation to any area of the integrated organisational management system. The non-conformities generally arise as a result of the reporting by customers or staff, of issues that can be classified under the following 4 headings:
Information security event, Systematic Issues, Problems, and complaints.
Users can report incidents via email or our helpdesk and we provide incident reports where relevant via email.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3500 to £48000 per unit per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑