Assured Data Protection

Rubrik as a Service

Rubrik simplifies backup and recovery for virtualized and physical environments. Eliminate backup software by integrating data orchestration, catalog management, and deduplicated storage into a single, scale-out fabric

Features

  • Converged Backup and Recovery Platform
  • Bespoke Public, Private and Hybrid Cloud
  • API 1st Driven Architecture
  • Offsite Replication and Archive
  • Fully Managed Service
  • SLA Policy Driven Managment
  • Application Consistent Snapshots
  • Virtual and Physical server support
  • Instant Recovery from anywhere
  • Granular RPOs

Benefits

  • Proactive Support
  • Fully Managed Solution
  • Consolidated multi-site monitoring
  • Simple Pricing Model

Pricing

£90 to £120 per terabyte per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 1 7 5 9 0 3 6 4 5 9 0 2 0 6

Contact

Assured Data Protection

Stew Parkin

0800 061 4298

stewart@assured-dp.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Network connectivity
  • 10Gb Network prefered

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours during business hours (Mon - Fri / 8am - 6pm)

Weekends and out of hours is available upon request
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
- Fully managed solution - Assured DP take care of every aspect of the organisations backup and recovery processes, from backup support to carrying out restores.

- 3rd Line Support - Assured DP will provide 3rd line support for software and hardware issues, as well as training for the end user to carry out 1st and 2nd line tasks
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Assured DP can provide on-site engineers to install and configure the solution from scratch to ensure that the installation meets the clients requirements exactly.
Service documentation
No
End-of-contract data extraction
Data can be downloaded or stored from the solution at anytime, and stored in any location / disk media.
End-of-contract process
At the end of the contract ADP will, within reason, help the client to move to a new solution

Using the service

Web browser interface
Yes
Supported browsers
Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Rubrik is an API 1st technology, with all features and functionalities accessed in this manner.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Almost every aspect of the service can be customised, from payment plans, through to service and support levels.

Scaling

Independence of resources
Rubrik is infinitely scaleable, as such ADP always ensure at least and 75% maximum utilisation on all of its services

Analytics

Service usage metrics
Yes
Metrics types
Data Usage, locally, replicated and cloud-based
Number of objects protected
Throughput usage
Bandwidth usage
VMware statistics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Rubrik

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AES-265 Encryption
FIPS-142-2 Level 2 certified
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be downloaded at any stage through the API's or GUI
Data export formats
Other
Other data export formats
Original Format
Data import formats
Other
Other data import formats
Original Format

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contract Dependant
Approach to resilience
Masterless technology
Redundant-everything
Outage reporting
Account Managers
Online Portal
Email

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The access to the interface is restricted by the customers.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
1/5/2017
What the ISO/IEC 27001 doesn’t cover
All services covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 Certified

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All Assured DP controlled elements of the service are managed through our own internal processes overseen by the Technical Operations Director
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is dealt with on a case by case basis and fixes and patches are implemented inline their severity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Using ADP's monitoring and reporting portal their proactive account managers inform customers of issues as the happen
Incident management type
Supplier-defined controls
Incident management approach
Incident management is dealt with by the Technical Operations Director and any other relevant members of staff

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£90 to £120 per terabyte per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full POC of everything

Service documents

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