Modis International Ltd trading as Ajilon

Cloud services for Local Government

Cloud services designed for local government services and delivered by fully vetted specialist cloud engineers. Ajilon have a proven track record of delivering cloud services and transformational change, our services include cloud adoption, project and programme management, digital transformation, business intelligence (BI) and Business analytics.

Features

  • Automation and DevOps / WebOps services
  • Next generation technology, Artificial Intelligence (AI) and machine learning
  • Capacity planning
  • Service management and Change management services
  • Scalable solutions to meet your demand
  • UK based Vetted Service Desk service
  • Release and deployment management
  • Available 24 hour a day, 365 days a year
  • Proven track-record of delivering large programmes into the local government
  • Options for secure facilities, onshore, offshore and on-premise services.

Benefits

  • Wealth of knowledge from working in numerous public sector divisions
  • High emphasis on security, governance and compliance
  • Scalable solution to meet your business need
  • Reduced risk
  • Greater efficiencies and more effective solutions

Pricing

£475 to £1700 per person per day

Service documents

Framework

G-Cloud 11

Service ID

3 1 7 4 3 7 4 8 2 9 5 5 3 9 4

Contact

Modis International Ltd trading as Ajilon

Victoria Yeomans

07833 398024

Victoria.Yeomans@modis.co.uk

Planning

Planning service
Yes
How the planning service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
All Ajilon software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
Support levels
P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£475 to £1700 per person per day
Discount for educational organisations
No

Service documents

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