Modis International Ltd trading as Ajilon

Cloud services for Local Government

Cloud services designed for local government services and delivered by fully vetted specialist cloud engineers. Ajilon have a proven track record of delivering cloud services and transformational change, our services include cloud adoption, project and programme management, digital transformation, business intelligence (BI) and Business analytics.

Features

  • Automation and DevOps / WebOps services
  • Next generation technology, Artificial Intelligence (AI) and machine learning
  • Capacity planning
  • Service management and Change management services
  • Scalable solutions to meet your demand
  • UK based Vetted Service Desk service
  • Release and deployment management
  • Available 24 hour a day, 365 days a year
  • Proven track-record of delivering large programmes into the local government
  • Options for secure facilities, onshore, offshore and on-premise services.

Benefits

  • Wealth of knowledge from working in numerous public sector divisions
  • High emphasis on security, governance and compliance
  • Scalable solution to meet your business need
  • Reduced risk
  • Greater efficiencies and more effective solutions

Pricing

£475 to £1700 per person per day

Service documents

G-Cloud 11

317437482955394

Modis International Ltd trading as Ajilon

Michael Hunnam

07973676740

michael.hunnam@ajilon.co.uk

Planning

Planning
Planning service Yes
How the planning service works Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.

Service scope

Service scope
Service constraints No constraints

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Depending on the priority of the ticket, our response time will vary between 1/8/24 hours excluding bank holidays. This is dependent on individual client requirements.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing All Ajilon software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
Support levels P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £475 to £1700 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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