Vysiion Ltd

Private Cloud on UKCloud (Elevated)

Our private cloud service is designed exclusively for the UK Public Sector, and is compliant with GDPR and suitable for ELEVATED workloads, based in UK Crown hosting datacentres to ensure data sovereignty. The service provides an isolated single-tenant environment that can be designed specifically for your workload requirements.

Features

  • Private single-tenant cloud compute solution provides stronger isolation assurance
  • Optimised for OFFICIAL and the 14 NCSC Cloud Security Principles
  • Disaster tolerant - two UK data centres separated by 100KM
  • Flexible Connectivity options: internet, PSN, N3/HSCN, Janet
  • HybridConnect, connect over leased line, MPLS or CPA Encryption
  • Available using VMware, OpenStack, Oracle or Azure technology
  • Build and configure VMs via secure self-service portal & API
  • UK Sovereign, UK Domained. Data never leaves the UK
  • Cross-domain functionality: controlled access between internet and Elevated domains
  • Integrated with UKCloud's Protective Monitoring service

Benefits

  • Security Assured; hosted in the UK by SC cleared operatives
  • Highly scalable private cloud, dependent on needs
  • Procure as either CAPEX or OPEX
  • Offers unique hardware configurations (e.g. high performance compute)
  • Green; based in UK facilities which offer market leading efficiency
  • Choose the technology required as part of your multi-cloud solution
  • Service is presented through to the UKCloud Portal
  • Automated Backup options available
  • Dual site resiliency option available
  • 99.99% private cloud availability as standard

Pricing

£150 per virtual machine per month

Service documents

Framework

G-Cloud 11

Service ID

3 1 6 0 5 3 0 3 8 0 2 7 4 4 1

Contact

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Service scope

Service scope
Service constraints Support for specific hardware configurations only UKCloud must be named agents for all support and maintenance contracts UKCloud data centre access is available to UKCloud staff only Must include specified top-of-rack/end-of-rack network switches Switches will be designed, implemented and managed by UKCloud UKCloud provides no SLA or warranty related to performance
System requirements Customers will require appropriate network connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLAs are dependent on customer requirements. Vysiion provides a 24/7 service desk with P1 response times ranging from 1-4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Vysiion's support service includes Service Delivery Managers, support engineers and a 24/7 service desk and network operations centre. We can respond to incidents within 30 minutes and our service desk is 24/7.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned a Service Delivery Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from dev-ops and cloud architects to ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Video
  • Audio
  • WebEx/Webinars
  • Presentations
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF).
End-of-contract process We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Using the service
Web browser interface Yes
Using the web interface We provide a control panel allowing users to provision, manage and decommission various aspects of this service. It also allows users to interface with the UKCloud service management system including raising tickets and requests. The web interface also provides access to a comprehensive set of documentation and videos. Launch, manage and delete virtual network, compute and storage resources. Display network topology. Manage images including creation and recover of backups. Control access and security including key pairs, API access and floating IPs. Manage load balancers.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface is accessible using the most common web browsers and is delivered over various public and private networks including the internet, PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address restrictions. The web interface is entirely HTML5 and does not require any auxilary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections.
Web interface accessibility testing None
API Yes
What users can and can't do using the API You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools Jenkins
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers can manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Private Cloud Compute Assured is a single tenant environment where the service is not affected by the demands of other users. We do have resource reservations and shares on our connectivity services that are not dedicated to our customers - such as internet bandwidth. In addition, the capacity planning team ensure that connectivity usage in terms of all resources are constantly monitored and increased accordingly to demand
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
  • Other
Other metrics
  • IP Management
  • User quotas
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold UKCloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Customers are encouraged to protect their own data using encryption technologies where only they have the decryption key. In this way, our customers are assured that their data can never be accessed by a third party.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Data
Backup controls Depending on the backup or replication service that the customer chooses, this can be done either via the API or the UKCloud portal
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks We offer the choice of connecting:
• Via the internet using additional encryption such as TLS 1.2
• IPSec VPN tunnels
• Via private networks such as leased lines or MPLS
• Via public sector networks such as PSN, N3, Janet
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Dedicated CAS-T circuits are used between each of our sites to ensure the protection of customer data in-flight. Additionally this data is encrypted within our Elevated OFFICIAL platform. All data flows are also subject to the protective monitoring service.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% - Availability indication is based on an average 730 hours per month. Excludes planned and emergency maintenance.
Approach to resilience A number of options enable you to build resilience into your applications. We offer Private Cloud Compute from two geographically distinct sites, both located in the UK and separated by over 100km for excellent geo-diversity.
Outage reporting All outages will be reported via the Service Status page and the notifications service within the UKCloud Portal.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Service Delivery Manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Other
Other user authentication For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restrictions in management interfaces and support channels Customers have the option to raise a support request via telephone or email. UKCloud will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word. The management interfaces are only available on the UKCloud network.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 10/07/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Vysiion is ISO27001 and Cyber Essentials Plus accredited and has a full suite of associated accredited information security policies that are managed and maintained by our Head of Business Services. We design and implement solutions which meet stringent security requirements and meet current industry standards as well as aligning with customers’ information policies and procedures to ensure we protect our customers’ systems and data from security breaches and cyber attacks. We continually monitor and review our security practices, working closely with officially appointed security advisors and accreditation bodies, and as such are very familiar with current legislation and standards, best-practice guidelines and the approaches required to protect UK government assets. Our employees are security cleared to enable them to deliver services to the highest information security requirements.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow ITIL 3 aligned Change and Configuration processes for all changes
All changes to infrastructure and systems are managed through these processes ensuring that standardised methods and procedures are followed for all. The process ensures that all changes are formally assessed, authorised and controlled to minimise any adverse service impact.
Our Change Advisory Board assess and validates all Changes from a business, technical, security and delivery perspective, drawing on subject matter experts when required.
A Forward Schedule of Change is maintained.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We work closely with officially appointed security advisors/accreditation bodies/comply with current legislation/standards e.g. NCSC guidelines. We are registered with NCSC Cyber-security Information Sharing Partnership (CiSP), to exchange cyber threat information in real time/increase situational awareness and receive information about potential threats via suppliers e.g. Microsoft. We deploy automated tools for vulnerability monitoring. Alerts are immediately investigated by an engineer and any identified threats immediately removed from the network, to eliminate the risk of potential infection. Critical patches are tested on a sand-boxed device on-receipt and deployed across the infrastructure once proven to achieve maximum cover with minimum business impact.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Where protective monitoring services are required, Vysiion work with a trusted third party to deliver these processes.
Incident management type Supplier-defined controls
Incident management approach Vysiion has a well-defined ITIL aligned incident management process with a 24/7 service desk and a comprehensive service toolset that allows incidents to be raised by phone, email and portal. Incident reports are regularly provided by email and users can log on to the portal at any time to get the status of an incident. Customer satisfaction surveys are carried out on closure of an incident.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider UKCloud
How shared infrastructure is kept separate As the solution is based on private isolated hardware, there is no issue regarding the segregation of users.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres UKCloud’s services are CarbonNeutral® cloud services. We achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Pricing
Price £150 per virtual machine per month
Discount for educational organisations No
Free trial available No

Service documents

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