Limitless Insight

Wi Fi Location Analytics Platform

We provide wi fi and location analytics reporting for building to measure total numbers in the building, occupancy level, dwell time repeat visits & provide a location analytics dashboard with key deliverables. We can link this into other sales channels such as EPOS & Loyalty as a benchmarking tool.

Features

  • Real time Reporting
  • Similar Analytics to Google & Amazon combined
  • Live customer view & KPI's
  • Create Look a like or digital audiences
  • Re market from digital to physical

Benefits

  • Benchmark against best practice
  • Improve Sales & Margin
  • Reduce Dormancy / Latency
  • re engage and re market digitally or Physical

Pricing

£1200 to £50000 per licence per year

  • Free trial available

Service documents

G-Cloud 11

315779792810962

Limitless Insight

Gary Mc Donald

+447801858809

gary@limitlessinsight.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to We can link into the Cisco CMX & other cloud based wi fi networks
Cloud deployment model Public cloud
Service constraints At the moment primarily a Cisco house but can integrate with any cloud based wi fi network Ruckus, Aruba, Mist or beacon technology
System requirements
  • Software Licence
  • Hardware Licence cloud
  • Yearly contract per venue

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on seriousness of issue
Within 1 hour
Call out within 4 hours
Problem solved within 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Its a live user on the other side and not chat bot technology
Onsite support Yes, at extra cost
Support levels System failure within 1 hour remotely
On site within 4 hours
resolution within 24 hrs
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We do as a fully managed service. Covered in setup with first 3 months detect & collect
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide full data in line with the licence agreement where this is all set out.
End-of-contract process All of the information is set up as API's so data can be extracted and stored or extracted & securely destroyed. All information is available as raw data export

Using the service

Using the service
Web browser interface Yes
Supported browsers Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Slightly smaller but designed mobile first & responsive
Service interface Yes
Description of service interface Web based portal setup with the user and branded for the user by site id or by brand id
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Everything is done and working as part of the setup
API Yes
What users can and can't do using the API All managed as a managed service under setup
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Colours, screens, admin permissions, charts all done through web hooks and js charting so completely customisable

Scaling

Scaling
Independence of resources It is built as a global scalable product and is based on AWS, therefore demand can always be accommodated. We also look at managing data and storage of data

Analytics

Analytics
Service usage metrics Yes
Metrics types No of users, Type of users, registered users, report by Access Points, type of device etc
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Request put through for data export and verified then managed on the Limitless side
Data export formats
  • CSV
  • Other
Other data export formats
  • Json
  • SFTP
Data import formats
  • CSV
  • Other
Other data import formats
  • Json
  • Sftp

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability See service Level agreement but generally 99%
Approach to resilience Available on request
Outage reporting A public dashboard
e mail & txt alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels This is done with permission based authentication around roles & permissions within the organisation. If key fob is used we then use this also
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Pen Tests

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes All built into the product with Uleska third party security company

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All of our processes start on local drives before being pushed to staging environment and checked for security and then once approved pushed to production. The update is available to all
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our service has two layer authentication and is hosted mainly by Cisco and has the protection that Cisco & Meraki offer. On our own system we have all the structures with AWS in the cloud and on top of that our own servers are encrypted at rest and have 2 factor authentication.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our system is monitored continuously with the AWS systems
Incident management type Supplier-defined controls
Incident management approach We adopt best measure of conformance and incident management and have a back up system that we can roll back and remove the threat from a change management viewpoint

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1200 to £50000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide a trial period that if we deliver on pre agreed KPI's then we charge back for the trial period. If we don't deliver then we remove the system. Full dashboards, full reporting & full admin services provided in trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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