Nigsun Limited

Cloud Backup & Recovery

Nigsun Cloud Hosting service provides secure, durable, and extremely low-cost storage for data archiving and backup. You can store your data cost effectively for months, years, or even decades. With our scalable infrastructure you can switch it on when required.

Features

  • 99.99% Availability SLA
  • Pay for what you use, scale indefinitely and on-demand
  • 24/7 support for disaster recovery
  • Natively enables application deduplication & redundancy
  • Easy access to storage anywhere, any time to any device
  • Offloads objects (files, media, images) from compute resources
  • Resilient architecture
  • Automatically replicates and distributes objects
  • Data is retained in the UK

Benefits

  • Flexible and scalable service
  • 24/7/365 service monitoring
  • Simple management of disaster recovery
  • Reduced cost for disaster recovery
  • Remote Access
  • Comprehensive recovery for physical and virtual workloadsscalable service
  • Able to scale-up during a disaster or for testing
  • Removes the complexity of capacity management
  • Ensures the highest level of data availability
  • Reduces load on server resources

Pricing

£600 per person per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 1 3 1 9 7 0 1 6 4 1 9 9 5 9

Contact

Nigsun Limited

Syed Kazmi

02079934030

contact@nigsun.net

Service scope

Service constraints
All planned maintenance is covered by a mandatory 5 day notice period. We reserve the right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by Nigsun and does not extend into the customer's application stack.
System requirements
  • Proof of license ownership for customer-provided Microsoft licenses
  • Customers must remain on fair use policy and ToS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 20 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All Nigsun customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with Nigsun. Customers are assigned a support "pod" based on the type of solution they have with Nigsun. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Nigsun Cloud offer services to enable seamless on-boarding and collaborate to design a bespoke solution to meet your requirements. A Cloud readiness assessment to capture current customer information followed by a workshop to fully understand requirements. This would be carried out by experienced consultants using ‘best will discover’ the entire connected infrastructure of a business including all hardware and software components. The raw data is transformed into a management view via an augmentation process so that a clear hierarchy and structure of ownership is presented along with an analytical view of usage and costs. The discovery phase of the service will provide an assessment of which components of the IT infrastructure can be delivered through private or public cloud consumption. It also assesses the business impact of moving to a cloud services so that a holistic view can be taken as to the appropriate level of transformation required to achieve the optimum business results. The customer would be allocated a Service Delivery Manager and Project Manager, who would agree a plan with the customer that would highlight relevant service levels and agreements, along with the various alerts and responses that would be addressed by the Nigsun Support Team.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Office
  • CSV or Text Files
End-of-contract data extraction
At the end of the contract any customer data stored will only be extracted by Nigsun with the prior consent of the customer. Nigsun shall purge and destroy in line with the security policy, all customer data from any of its own equipment after the contract ends. Nigsun also return any stored Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
Everything is handed over to incoming supplier or back to the client as a part of reverse transition. On termination for any reason Nigsun will provide reasonable assistance to the customer to facilitate the end of the services. (should they reach the end of their intended purpose) and/or the effective and orderly transfer of the services back to the customer or to enable another party chosen by the customer (in this provision, a new service provider) to take over the provision of all or part of the Services. The following provisions shall apply without prejudicing or restricting the generality of this obligation: It is agreed that reasonable Nigsun charges may apply relating to provision of exit management services and that such charges shall be agreed between the parties through the Exit Plan drafting process.

Using the service

Web browser interface
Yes
Using the web interface
Users can create an virtual machine instance from the web control panel. The control panel also allows for the program to amend the current configuration or to expand the storage while the instance is active. With limitation that an active instance need to be stopped to update the CPU and memory.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
QoS policies / guaranteed resources
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Other
Other metrics
A range of metrics available via Moitoring as a Service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Machines
  • Incremental Backups
Backup controls
A set backup is performed at a scheduled time for the specified VM's, depending on the storage the VM's the incremental backups are scheduled for the regular and more critical applications and VM's
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Network availability - 100% Infrastructure availability - 99.99% Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met.
Approach to resilience
Nigsun Data centre offers over 4000sq ft of secure and flexible space, connected by dedicated fibre. High voltage power connections are provided from two separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 across the whole facility. Provision of diverse A & B power to each data rack and all cloud service platforms. The data centre Backup power generation with minimum of 72 hours fuel storage. Business continuity complies to ISO 22301
Outage reporting
Customer notifications are managed via ticketing system and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management access to location is strictly restricted to authorised and vetted staff only. Access allowed in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal private networks and are not accessible to the internet or external networks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
24/12/2018
What the ISO/IEC 27001 doesn’t cover
Software development
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Nigsun operates a management system to ensure that controls are deployed to address business and legislative requirements. This is coupled with a continual internal and external audit programme against international and industry accepted standards for security, with Quarterly management review of progress against targets and metrics and the programme for ensuring employees are aligned and understand their responsibilities to comply the highest standards.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB)
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ISO27001-complaint processed by 24/7 available team to make it operational ASAP.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Nigsun Cloud is capable of multi-tenancy with cloud management systems that separate organisations into tenant accounts and use physical, network, logical and hypervisor segregation to separate organisation data and usage from other tenants. A customised solution can also be offered per customer scope.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use intelligent motion sensors through the premises to ensure that all our office lights, bulbs and equipment are automatically switched off when not in use. All our PCs have Power saving function enabled to reduce carbon emissions. All our offices and datacentre lighting are energy saving. All our radiators are fitted with adjustable controls.
Nigsun DCIM is completely online as we try to reduce paper usage as much as we can. We maintain all our customers and employee records online and upload any related information rather than keeping paper files.

We advise and encourage our domestic and overseas clients to reduce the use of paper by filling online forms and submitting data on our management system. This potentially reduces paper use and carbon miles for postage.

Pricing

Price
£600 per person per day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Nigsun offers a free trial of the service in line with the clients service scope. The trial period will be for an agreed period, typically this is no longer than 1 month.

Service documents

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