Sopra Steria Ltd

Sopra Steria Digital Services Design (DSD)

Our experts employ Service Design and UX expertise to redesign 2-3 high volume or challenging customer journeys to create highly effective digital services. The Digital Services Design creates customer journeys to deliver your customers’ needs, leveraging the digital technology that is available to you.


  • Puts the customer at the centre of service design.
  • Personal Development: Humanising your customers based on held data
  • Empathy Mapping: Understanding your customers behaviours
  • User Research: Engaging end-users to understand motivations/pain points.
  • Service Design: Working with end-users and stakeholders to design services.
  • User Experience: Designing, testing and iterating options with users.
  • Service Blueprint: Redesigned services including next steps to implement


  • Reducing risk through evidence based understanding of user needs.
  • Increased benefit through wholescale digital transformation
  • Increasing effectiveness and take up of digital services
  • Supports creation of stakeholder ownership for future outcomes
  • Creates customer excellence through digital services
  • Service available in England, Scotland, Northern Ireland or Wales


£320 to £1850 per person per day

Service documents


G-Cloud 11

Service ID

3 1 3 1 9 0 3 5 7 4 6 5 9 8 9


Sopra Steria Ltd

Chris Horne

07954 834 818


Planning service
How the planning service works
Digital Services Design should be a precursor to digital solutioning activity, and can support the sequencing and interdependencies between the different elements and responsibilities across your transformation activity. It minimises the risk of investing in technology-led solutions that do not align to your business objectives and outcomes.
A clear business outcomes focus allows you to examine all relevant transformative options with potential to contribute to your objectives: to assess objectively the relative effectiveness of each. This then enables clear decisions about an optimal investment strategy.
Planning service works with specific services


Training service provided
How the training service works
We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the team we are working with and and the wider organisation. We can provide a range of formal and informal training, tailored to the specific customer’s needs, ranging from 1-2-1 mentoring to wide engagement train the trainer programmes.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Our service provides the expertise required to support with problem solving and solution design for services that are migrating to the cloud or between cloud services. Our particular focus is on ensuring that throughout any migration activities any decisions taken continue to both maximise the opportunities for innovation as well as ensuring that the needs of the end user are not lost.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our services help customers deliver high quality solutions providing advice on design, benchmarking, delivery strategies and quality assurance throughout the service lifecycle.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security Architecture Support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers
Security testing certifications
  • Other
Other security testing certifications
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Support solutions for this service are tailored to the specific client needs.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£320 to £1850 per person per day
Discount for educational organisations

Service documents

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