Sopra Steria Ltd
Sopra Steria Digital Services Design (DSD)
Our experts employ Service Design and UX expertise to redesign 2-3 high volume or challenging customer journeys to create highly effective digital services. The Digital Services Design creates customer journeys to deliver your customers’ needs, leveraging the digital technology that is available to you.
- Puts the customer at the centre of service design.
- Personal Development: Humanising your customers based on held data
- Empathy Mapping: Understanding your customers behaviours
- User Research: Engaging end-users to understand motivations/pain points.
- Service Design: Working with end-users and stakeholders to design services.
- User Experience: Designing, testing and iterating options with users.
- Service Blueprint: Redesigned services including next steps to implement
- Reducing risk through evidence based understanding of user needs.
- Increased benefit through wholescale digital transformation
- Increasing effectiveness and take up of digital services
- Supports creation of stakeholder ownership for future outcomes
- Creates customer excellence through digital services
- Service available in England, Scotland, Northern Ireland or Wales