Enro Supplies Limited TA Enro AV Limited

Cloud Software

Supply & install AV Technology with Cloud based software

Features

  • Audio Visual interactive products
  • Interactive screens
  • Meeting room hardware
  • Video Conferencing
  • Business & ICT
  • Technology, learning & Development
  • Office products & services
  • Equipment & Supplies
  • Digital Signage

Benefits

  • Remote device management (RDM)
  • Over the air updates
  • Collaboration tools
  • Compatible with existing hardware & software
  • Live video streaming / Messages
  • Energy efficient
  • Works over multiple locations
  • UK based Technical support
  • 5 year onsite deinstall reinstall warranty
  • Product training

Pricing

£6000.00 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

308734942132078

Enro Supplies Limited TA Enro AV Limited

Enza Nicastro

01992787783

enza@enroav.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond within 24 hours weekdays, and weekend requests dealt with first thing monday morning
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Depending on the query we provide over the phone support or online with a technical support manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once product bought and installed we arrange training and support for our client catered to their needs.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction NA
End-of-contract process NA

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources We have enough staff to look after different ares of services

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach All equipment that stores data is password protected and kept in a room that is locked with restricted access for authorised individuals.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via Cloud, email, QR & USB
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Security & anti virus protection

Availability and resilience

Availability and resilience
Guaranteed availability Service level from order processed to training is 7-14 days. Credit notes applied to invoice.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Only authorised staff have access and this is user name and password protected.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We take Security Governance seriously we have in place anti virus as well as keeping all information, documents secure where only highly authorised staff have access to.
Information security policies and processes We have the following in place, Acceptable Use Policy, this is agreed and signed by all new staff before a login is provided. When staff leave their stations they must log out not leaving any database or documents opened at any time when unattended. If an incident occurs this is brought to the attention of the line manager who then escalates this to resolve the issue quickly. Informing any relevant persons of the breach.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Ensuring effective change management within the company’s production IT environment is extremely important in ensuring quality delivery of IT services . Our key components to the company’s Change Management program include: Accurate Documentation, The need for change with the need to minimise risks. Formal, Defined Approval Process ,Scope.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We are alerted by our F-Secure about potential threats to our system. It blocks and quarantines the threat immediately.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We identify potential compromises by using F-Secure which alerts us immediately to any compromising data, at which point any compromises are blocked and quarantined.
Incident management type Supplier-defined controls
Incident management approach We have processes in place however we have not had any need to use them. Incidents would be reported either by phone or email, incident reports are not provided as the incidents are resolved.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6000.00 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can offer a free trial on certain products to trial for a week.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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