APIs and Data Sharing
We help clients define a strategy for API management, assess public-cloud/multi-cloud software tools and implement tailored solutions. Our service is designed for public sector organisations carrying out digital transformation in a complex technical landscape with bespoke platforms, a growing set of microservices and many APIs to manage.
- A highly skilled, cross-functional and collaborative team
- A clear and contextualised articulation of your aims and objectives
- Set of principles including measurable Critical Success Factors and KPIs
- Mapping of your service design across all touchpoints
- Assessment of your technical architecture and security risk mitigations
- Log of Assumptions, Decisions, Risks, Issues and Dependencies (ADRID)
- Quantitative and qualitative user needs research and long-listing candidate solutions
- Assessment of AWS, Google-Apigee, IBM, Kong, MuleSoft, Red Hat, Tyk...
- Clear comparison and selection recommendation, backed by evidenced audit report
- Implementation of strategy and API (gateway) management software
- Reassurance of auditable, independent recommendation on API management software
- Credible evidence base showing how needs/requirements and value-for-money are met
- Highlights how to improve services for external and internal users
- Delivers a more cost-effective public and/or internal service
- Leverages 20-years experience across numerous public sector organisations
- Increases stakeholder buy-in to business transformation through our collaborative approach
- Shows how to improve internal operations and deliver cost reductions
- Provides audit trail of key decisions on solution design/selection
£580 to £2000 per person per day
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
+44 (0) 20 7014 0800
|How the planning service works||
With complex service transformation, success comes from understanding the end goal from the outset. Planning the process incrementally is better than replacing the full architecture in a single high-risk release.
We engage the team and stakeholders in building a service vision statement, eliciting critical success criteria, developing a release roadmap. These strategic artifacts – often created in early workshops - can subsequently be used as a shared frame of reference when navigating through the detail of user story priorities, research findings, policy implementation, systems integration issues and so on.
We maintain tracking information, using this to keep the team aware of progress towards the goal, and uses ceremonies such as the daily standups and planning workshops to keep the team informed, involved and motivated.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||A key element of Valtech’s approach is training and mentoring to build a sustainable in house capability. Most of our projects include some aspect of enablement ranging from pairing and co-working, to formal coaching. We encourage training and learning opportunities such as communities of practice or hack-a-thons. We frequently undertake transition projects through jointly-resourced teams, with project responsibility visibly migrating over time via positive tracking towards in-house team members as the engagement ramps down. This ensures continuity of service and the ability to continue delivery of the service as it draws to a close. It is important to understand, as early as possible, our clients’ ambition for cloud transformation delivery and support capability. Activities to support them in achieving this will be mutually agreed and scheduled alongside meeting critical delivery objectives.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
We have helped numerous Government departments successfully plan and implement migration from both legacy applications to secure cloud services, and also between different cloud services. We’re agnostic, choosing the appropriate provider based on client-specific criteria.
We leverage our extensive experience of GDS Exemplar programmes and operate a phased approach aligned to the GDS Service Manual:
◊ Discovery – before selecting a solution, to identify the requirements, constraints and user needs for the proposed cloud-based services
◊ Alpha – whilst Discovery identifies “should we?”, Alpha answers “can we” and “if we can then how?”, through design and development of a user needs-based proof of concept, within target cloud services
◊ Beta – Valtech support implementation, integration, deployment and migration to the new service through a Beta phase. We deliver an insight-driven Minimum Viable Product (MVP), testing, learning and if appropriate iteratively enhancing and optimising the service until ready for GDS Service Assessment before going Live
◊ Live – where Valtech might support iteratively improving the service and also maintaining and optimising the service to ensure high level of availability and usability by its end users
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Valtech’s Testing and Quality Assurance approach begins with application of engineering discipline and development practices built around the principle of defect avoidance. We also automate testing where necessary to reduce undue effort and cost. Quality is something that we manage with the customer throughout the entire development process. We will ensure that stories are expressed correctly and describe features that are deliverable independently from other stories. Each story will be accompanied with acceptance criteria that will be created in collaboration with the internal or Valtech QA. These acceptance criteria and accompanying specifications will be reviewed and approved by the QA, BA and Team Lead before it enters the sprint. During the task breakdown the whole team will provide input to ensure the tasks will deliver the required output. All development undertaken by Valtech will consider performance implications, and we would expect specific performance metrics to form part of the non-functional requirements (NFR) for key aspects of the system. If specific metrics form part of the NFR we would work with the client to undertake specific performance testing of that feature.|
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||
Developing and deploying a customer-focussed, cloud-based digital service to a production environment is a huge achievement, but in terms of realising business benefits it’s just the start. In order to maximise benefits, the service must be maintained and optimised to ensure a continued high level of availability and usability by its end users. Valtech provide flexible and comprehensive support for both the digital service and the environments in which it operates.
We offer a variety of support frameworks, ranging from a standard Bronze, Silver, Gold option, through to a fully bespoke solution to meet your specific needs.
While remaining fully compliant with the ITIL framework, we leverage our proven understanding of the Agile philosophy to constantly refine and shape the service we provide, to achieve maximum value and eliminate the waste associated with “one size fits all” offerings.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Standard support time is UK business hours. Out of Hours support can be arranged for an additional cost.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
Valtech provides a full end-to-end Application Managed Service, tailored to your organisations business and operational needs. We offer 1st line through to 4th line support, managing all aspects of the service you are providing to your customers. This includes management of third party provides. We provide service reporting and work with you to provide Continuous Service Improvement to ensure the longevity of the application as well as providing a more efficient service as the application matures. Our staff are ITIL v3.0 trained as a minimum allowing us to operate within the ITIL framework seamlessly with the ongoing development of features and functionality.
We have offices in London, Manchester and Bristol, along with offices in 15 other countries, which allow us to provide extended hours support to our customers. For example, our colleagues in Bangalore provide service desk and development services, using their expertise to deliver more for less.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£580 to £2000 per person per day|
|Discount for educational organisations||No|