AGILE SOLUTIONS (GB) LTD

Information Lifecycle Management (ILM) Training and User Adoption Services

Once an organisation embarks on an ILM program there is a level of business and process change that accompanies the delivery of the platform. This service enables training and user adoption programs for the business. Technology training in the underlying tools can also be provided.

Features

  • End-user training in the business and process changes around ILM
  • Technology training for in-house IT teams around the ILM solution
  • User adoption focussed roll out planning

Benefits

  • Enabled business community who can trust their data
  • Expert technology teams that can enhance and support the platform

Pricing

£410 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 0 3 4 6 3 4 4 9 9 6 2 9 1 8

Contact

AGILE SOLUTIONS (GB) LTD

Henrietta Malpass

0141 332 9785

gcloud@agilesolutions.co.uk

Planning

Planning service
Yes
How the planning service works
Agile Solutions has a set of Advisory Services that can help build a vision, roadmap and plan for your implementation as described in the service definition document.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
The Agile Training academy can provide enablement paths in all of the underlying skills needed to deliver and support ILM and Archiving Solutions.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Modern ILM solutions are built around the concept of cloud migration to a data platform fit for the current and future needs of the organisation
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Agile Solutions provides full quality assurance of its deliverables including test management, test execution and automated testing where applicable. This can support DevOps working practices.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
A support service can be specified that meets the buyer's needs for ensuring the ILM solution is resilient and evolves with the business.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
This is governed by the Support level required by the customer and the priority of the issue. Our minimum response time is 1 working hour and minimum resolution time is 1 working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Agile solutions uses Go To Meeting for Web Chat - a meeting link will be sent to the user for the support call - the link does not require software to be installed to undertake the call.
Web chat accessibility testing
None
Support levels
Level 1 - UK Working Hours (0830 - 1730 Mon - Fri)
Level 2 - Extended UK Working Hours (0700 - 1900 Mon - Fri)
Level 3 - Level 1 + On Call
Level 4 - Level 2 + On Call
Level 5 - Level 1 + Weekends (0900 - 1700 Mon - Sun)
Level 6 - Level 5 + On Call
Level 7 - Full 24/7 Support
In addition we have 3 tiers of support which impact response time SLAs, ticket volumes and available hours for small changes each month.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£410 per person per day
Discount for educational organisations
Yes

Service documents

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