AGILE SOLUTIONS (GB) LTD

Information Lifecycle Management (ILM) Training and User Adoption Services

Once an organisation embarks on an ILM program there is a level of business and process change that accompanies the delivery of the platform. This service enables training and user adoption programs for the business. Technology training in the underlying tools can also be provided.

Features

  • End-user training in the business and process changes around ILM
  • Technology training for in-house IT teams around the ILM solution
  • User adoption focussed roll out planning

Benefits

  • Enabled business community who can trust their data
  • Expert technology teams that can enhance and support the platform

Pricing

£410 per person per day

  • Education pricing available

Service documents

G-Cloud 11

303463449962918

AGILE SOLUTIONS (GB) LTD

Henrietta Malpass

0141 332 9785

gcloud@agilesolutions.co.uk

Planning

Planning
Planning service Yes
How the planning service works Agile Solutions has a set of Advisory Services that can help build a vision, roadmap and plan for your implementation as described in the service definition document.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works The Agile Training academy can provide enablement paths in all of the underlying skills needed to deliver and support ILM and Archiving Solutions.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Modern ILM solutions are built around the concept of cloud migration to a data platform fit for the current and future needs of the organisation
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Agile Solutions provides full quality assurance of its deliverables including test management, test execution and automated testing where applicable. This can support DevOps working practices.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works A support service can be specified that meets the buyer's needs for ensuring the ILM solution is resilient and evolves with the business.

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This is governed by the Support level required by the customer and the priority of the issue. Our minimum response time is 1 working hour and minimum resolution time is 1 working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Agile solutions uses Go To Meeting for Web Chat - a meeting link will be sent to the user for the support call - the link does not require software to be installed to undertake the call.
Web chat accessibility testing None
Support levels Level 1 - UK Working Hours (0830 - 1730 Mon - Fri)
Level 2 - Extended UK Working Hours (0700 - 1900 Mon - Fri)
Level 3 - Level 1 + On Call
Level 4 - Level 2 + On Call
Level 5 - Level 1 + Weekends (0900 - 1700 Mon - Sun)
Level 6 - Level 5 + On Call
Level 7 - Full 24/7 Support
In addition we have 3 tiers of support which impact response time SLAs, ticket volumes and available hours for small changes each month.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £410 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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