Prosell Learning

Mobile Learning and Coaching Platform

On.Board ensures that you maximise the return on your learning content wherever it resides. It asks learners to apply their knowledge in the workplace and managers to feedback as part of the performance coaching process.Users can build their own branded programmes. Reports provide insight into engagement and commitment.

Features

  • Performance Hub - Relevant coaches provide personalised feedback to learners
  • Mobile first learning platform - You can access anytime, anywhere
  • Reports on learner and coach engagement/commitment
  • Supporting experiential learning / learn by doing activities
  • Friendly programme/curriculum builder - DIY
  • Brand and logo customisable
  • You can link to your own existing learning content/LMS
  • Repository of activities and pre-built programme templates
  • Upload practice feature - learners can share files, pictures, videos
  • Feedback guide for coaches

Benefits

  • Coaching from the trusted community drives performance
  • Learners are supported by their coaches no matter their proximity
  • The visibility increases accountability and engagement
  • Shared practice impacts continual improvement
  • Agile and cost effective programme building, no experience necessary
  • Learners are more engaged because they relate to the content
  • Not wasting any content previously created and reducing build time
  • Speeds up programme building
  • Manager feedback is more timely and effective
  • Increase the consistency and effectiveness of performance coaching for all

Pricing

£1 to £12 per person per month

Service documents

Framework

G-Cloud 11

Service ID

3 0 2 2 6 8 2 4 5 3 9 6 6 6 3

Contact

Prosell Learning

Simon Morden

02087555380

smorden@prosell.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No.
System requirements
Internet browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
As stated in our SLAs:

Critical Incidents/Outages, defined by the On.Board being unavailable to users, are acknowledged within 1 Business Hour and the work is started within 0.5 Business Days.

Important, defined by On.Board functionality issues, are acknowledged within 1 Business Day and work started within 1 Business Day.

These target response times are within Business Hours, with extended times over the weekend.

Support is provided through a service desk ticketing system.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide Tier 2 and Tier 3 support levels to our clients. Tier 1 support (e.g. issues with logging in) should be provided by the client to its program users, unless separately agreed in writing.

Named and agreed client administrators request Tier 2 Support Services via the service desk. Tier 2 covers low to medium priority and may be escalated from the Service Desk our DoneDone ticketing system if high technical expertise is required from our developers. Tier 3 covers high priority / critical issues that are immediately escalated to our developers, either through the DoneDone ticketing system or via phone call depending on the urgency of the matter. Both a technical account manager and cloud support engineer can be contacted as and when necessary.

There is no variation in cost for the different levels/tiers of support, but instead the cost varies depending on how many hours are required by the client. A Support Pack of 12 hours would cost £960 at £80 per hours, 18 hours is £1,280 at £64 per hour, 24 hours is £2,240 at £56 per hour, 30 hours is £2,880 at £48 per hour
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide online training but can also provide onsite training at an additional cost. Users also have access to an FAQ/Help section that includes all the steps to using the platform as well as informative videos.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Full data extracts can be generated in csv format
End-of-contract process
Customers will be able to download all their data free of charge if they wish to do so. Access to our platform will be closed at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our platform has been specifically designed so that it renders to a mobile or tablet. On Mobile the menu option is accessed by a button on the top right hand corner, whereas on the desktop it can be accessed from a sidebar on the left.

The Web App is also compatible with Face Time and Skype calling.
Service interface
Yes
Description of service interface
There is a intuitive tool bar with a few buttons to navigate around the platform and access their learning journey.
Accessibility standards
None or don’t know
Description of accessibility
We currently don't comply with any of the accessibility standards. Given our WebApp is accessed via browser, users would be able to take advantage of their standard, in-built accessibility support tools.
Accessibility testing
We run tests to ensure that users can successfully use the following assistive technology:
• On-screen keyboard
• Using screen reader software (e.g. Windows Narrator) to read content out loud
• Screen magnifier
• Changing browser settings to make content easier to see and read
• Changing colour / contrast settings for programmes to make buttons easier to see and read
API
No
Customisation available
Yes
Description of customisation
They can import their own exisiting learning content, add their own colours and logo. They will also receive a personalized URL.

Users can also customise the labels they provide to their assigned feedbackers.

They can set up different administrators who have access to different administrator levels to customise different parts of the program.

Scaling

Independence of resources
Our server capacity is constantly monitored and automated alerts are generated if server capacity is running low, in which case we would increase it to avoid having negative effects on the performance.
Our system does not require bandwidth-heavy operations, so this is less of an issue for us.

Analytics

Service usage metrics
Yes
Metrics types
We track live usage using Google Analytics and also track all 'system events' using NewRelic.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Allocated administrators can extract reports in csv format.
Regular, non-privileged, users cannot export their data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
96% availability guaranteed, as per our SLAs, altough it tends to be 99.5% on average.
Specific arrangements are made with clients to agree on refunds if these are not met.
Approach to resilience
Our application and data is hosted in Rackspace Managed Infrostructure. Rackspace guarantee 100% up time. Our servers are monitored 24/7 and can be fully backed up within 2 hours if needed.
Outage reporting
There are NewRelic alerts (email and web-based) set up to report on critical events (incl. outages).
Rackspace alerts are also set up (email and control panel) to notify in case of any outages.
Server and service monitoring is done 24/7.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We follow our Access Control Policy.

Access to management interfaces is restricted to authorised personnel and access is issued by an allocated person in the business.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification Ltd
ISO/IEC 27001 accreditation date
01/06/2018
What the ISO/IEC 27001 doesn’t cover
N/A - On.Board and related services are fully covered by the certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO27001 certificate should be received 27 May, 2018

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have and follow the following information security processes / policies:

Organisation of Information Security
HR Security
Asset Management
Access Control
Cryptography
Physical Security
Operations
Communications Security
Systems Development
Supplier Relationships
Information Security Incident Management
Business Continuity
Compliance

We have specific clauses in contracts that ensure these are followed. We provide security awareness training to our staff.
All sub-contractors have signed code of conducts that include clauses on information security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is tracked in several steps.

1. Creating a scope for the change
2. Assessment of potential risks and security implications. Each enhancement/change is inspected separately to understand whether it affects data or access controls.
3. Formal sign-offs from Directors
4. Enhancements / changes are built and promote to development server
5. Enhancements / changes are fully tested to account for any security issues and vulnerabilities
6. Users are notified prior to the change
7. If the above was successfully completed, change is then made in the production environment
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We perform Pen tests and vulnerability scans annually or after major changes to the system.

System is patched automatically whenever new stable updates are released. Patch checks are performed quarterly.

We work with a supplier that performs these checks for us and notifies us when new significant threats become a risk.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information Security events and weaknesses are reported, to the Information Security Manager (ISM).

The ISM is responsible for coordinating and managing the response to any reported weakness or event, including documentation of all emergency steps taken, evidence collection, and closing out the event.

The ISM, in conjunction with HR where appropriate, is responsible for reporting security breaches to external authorities, where appropriate.
Incident management type
Supplier-defined controls
Incident management approach
We have a Security incident reporting procedure.

All Information Security weaknesses, events and incidents are, immediately upon receipt, assessed and categorised. As part of closing out the event or incident this assessment is documented.
Initially, there are four categories: events, weaknesses, incidents and unknowns.

The ISM is responsible for closing out the incident. This includes any reports to external authorities, initiating disciplinary action as appropriate by referring the incident to the Managing Director

All the incident reports are reviewed regularly, to ensure that the company learns from the incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 to £12 per person per month
Discount for educational organisations
No
Free trial available
No

Service documents

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