Methods Business and Digital Technology Limited

Rapid IT Services Review for Local Government

Methods has a proven track record of reviewing ICT Services to enable local authorities to understand issues and opportunities and ensure value. We use our technical, commercial and market insight to identify innovative and cost effective services that meet requirements and exploit the opportunities of cloud and commodity ICT services.

Features

  • Expertise across traditional and Cloud ICT services (SaaS, PaaS, IaaS.)
  • Underpinned by industry methodologies including TOGAF and ITIL
  • Comprehensive and pragmatic understanding of Cloud, Digital and platform-based principles
  • Independent and objective advice, vendor neutral with no commercial ties
  • Focus on alignment with business requirements and value for money
  • Ability to mobilise quickly and with large technical teams
  • Sound understanding of ICT services, technologies and market
  • A scalable delivery ecosystem: employees, partner firms and associates
  • Access to deep technical and commercial expertise and skills
  • Rapid high-level assessment of IT Operating model against ITIL standards

Benefits

  • Access to deep technical expertise through our delivery ecosystem
  • e apply learning from across public and private sectors
  • Deep team capability and mobility spanning broad skills and expertise
  • More objectivity and independence from our vendor/ solution neutrality
  • Unrivalled access to leading-edge policy thinking on Cloud/Digital Public Services
  • Benefits/ value-led approach to all technology reviews
  • Increased robustness of technical review
  • Expertise in aligning technology with business change
  • Flexible resource use; from advice, turnkey delivery or assurance
  • Comprehensive and pragmatic understanding of Cloud, Digital and platform-based principles

Pricing

£350 per person per day

Service documents

G-Cloud 11

301516057998383

Methods Business and Digital Technology Limited

Bid Team

020 7240 1121

bidteam@methods.co.uk

Planning

Planning
Planning service Yes
How the planning service works Methods work collaboratively to understand the requirements, using our experience and existing toolsets/collateral to identify and deliver the optimum solution. Our project managers have experience in planning and implementing cloud solutions.

With an extensive library of previous deliveries, we are able to re-use or tailor our standard processes and plans to highlight and prioritise key focus areas and dependencies that will allow smooth delivery within required timescales.

We also have significant experience of working with multi-supplier deliveries and have proven processes for ensuring that we can work with all parties to ensure successful delivery.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We work closely with our clients throughout the project and service lifecycle to fully understand their training needs and build a customised approach to ensure your transition to cloud services is successful. Training methods include:

• Training: on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions.
• Mentoring: support and knowledge transfer is provided directly to in-house staff and/or other suppliers as part of the day-to-day working with our service teams.
• Shadowing: this involves part or full time support to one or more client individual, specifically supporting them in handling their day to day activities, and providing real time support and assistance with new roles and new responsibilities.
• Informal training sessions - Dynabytes: an effective way of having short sharp sessions (often 30 minutes) on relevant topics that will assist staff on better ways of working, new ideas etc. They can be delivered at lunchtime or at the end of the day as appropriate and practical.
• Creation of a Knowledge Repository: we encourage the creation of a shared space for storing useful collateral, worked examples, templates and case studies that facilitate improved working across the organisation.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide a comprehensive set-up and migration service to support your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path with full operational engagement to ensure secure and managed migration from legacy to new.

We recognise the need to migrate with minimal disruption to operational services and reduce the risk of outage and data loss through structured planning, test and execution.

Methods works to embed the new ways of working within the organisation to ensure long-term user adoption, something which is key to any successful migration and provides the basis for further development and avoiding regression to previous, outdated practices.

We have years of experience in supporting our clients to conduct migrations from complex legacy estates into new cloud-based environments. We understand the complexities of moving from an on-premise traditional IT environment towards cloud, so we support our clients to manage this transition safely.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All of our accreditations are built into an internal Quality Management System which defines the control systems and quality procedures used throughout the company to ensure that we provide an excellent quality service.

We provide a comprehensive quality assurance and performance testing service for our cloud hosting and services. This is offered throughout the entire lifecycle of our product development to ensure we provide our clients with robust, secure and scalable solutions to meet their needs. We offer quality assurance for both our own work and our clients by conducting code reviews, cloud environment assessments and architectural reviews. We conduct a range of testing services to ensure our cloud services are performing to required level of standards for our clients. This includes, user acceptance testing, penetration testing, automated deployment testing, infrastructure monitoring and API monitoring.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Methods is able to provide ongoing support, throughout implementation and post-implementation, however our underpinning philosophy is to supplement existing support capability and capacity, rather than replace it.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA to be agreed with client
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £350 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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