Khipu Networks Limited

Exabeam Security Management Platform (Next Gen SIEM)

Exabeam Data Lake – is a SIEM tool providing unlimited logging and flat user based pricing.

Exabeam Analytics - Is the world’s most deployed behavioral analytics platform.

Exabeam Incident Responder - Provides automated, repeatable investigation and response capabilities, as well as reducing human error.

Features

  • User and entity analytics
  • SIEM
  • Next Gen SIEM
  • SOAR
  • Case Management
  • Behavioural Analytics
  • Machine Learning
  • Incident Response
  • Data Science
  • Smart Timelines

Benefits

  • User and entity analytics – Behavioral Analytics for Internet-Connected Devices
  • SIEM – Security Information Event Management
  • SOAR – Security Orchestration Automation and Respons
  • Machine Learning allows Exabeam to spot anomalies in real time
  • Case Management - Exabeam
  • Incident Response - Add automation and orchestration to your SOC
  • Smart Timeline – Prebuilt timelines automatically reconstruct security incidents
  • Next-Gen SIEM incorporates collection, detection and response into next-gen SIEM

Pricing

£52.80 per user per year

Service documents

Framework

G-Cloud 11

Service ID

2 9 9 2 2 5 7 1 7 8 3 6 9 5 6

Contact

Khipu Networks Limited

Sales Team

0345 272 0900 Ext. 1

Sales-UK@khipu-networks.com

Service scope

Service constraints
Implementation of the solution may require a technical review with a customers security / network team depending upon the customer requirements.
System requirements
Internet Access is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
KHIPU can tailor support packages for end users based on response times, where faster response times is provided when relating to support calls about mission critical systems, for example. Response times can vary from 30 minutes to 4 hours, depending upon the severity of the support call logged. If the end user possesses a support contract with KHIPU which entitles them to weekend support, then response time will not differ.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To prove this, we have a number of exceptional customer references should end-users wish to speak to any of them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services: • 9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support • “Pro-Active” Monitoring, Alerting and Support “KARMA” • Advanced hardware replacement (with or without an engineer) • Upgrades / Software Releases (major and minor) • Quarterly Health Checks • Co-Managed Services; “adds/moves/changes/deletes” via end-user Helpdesk tickets are also available. KHIPU would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met in the event that end-users call upon the agreed support service. Costings are available upon request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For the delivery of the service, KHIPU follows our ‘Scope of Work’ process which has the following stages:

• Stage 1 – Service scope
• Stage 2 – Assessment
• Stage 3 – Report correlation.

This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that you may have. A ‘Scope of Work’ document is then created based upon the discussion.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
KHIPU will provide a final set of data to the customer on request at the end of the contract.
End-of-contract process
The end user will be notified 90 days in advance of their contract expiring and will be given a quotation with the option to extend the service (pre-paid). At the end of the contract, KHIPU will ask the customer to return any remote data servers. All monitoring and reporting will cease.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Each service that KHIPU provide to its customers are separate dedicated services which have guaranteed performance levels unaffected by other users/customers.
Usage notifications
Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Exabeam, Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls
This is a fully automated service, therefore KHIPU controls the whole backup schedule. Full system backups will be made on a frequent automated schedule however the end user can recover backups by contacting our Support helpdesk, who will provide this.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Managed services are run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
Approach to resilience
This information is available upon request.
Outage reporting
The service reports any outages via email alerts and telephone calls.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the management platform is controlled by dual factor authentication and is only available to a small set of personal.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date
Original Approval: 6th May 2010, Current Expiry: 2022
What the ISO/IEC 27001 doesn’t cover
All areas of KHIPU's business is covered under ISO27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management) and ISO27001 (Information Security Management).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to the configuration of the service are managed through a change control process. This looks at, technical suitability, security risks and impact to service. This provides an audit trail and ensures all aspects of the change are considered.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
Incident management type
Supplier-defined controls
Incident management approach
As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
KHIPU utilises the Aspen House Fleet Data Centre (AHF), which complies with the recommendations of EU code of conduct for energy-efficient data centres.
The installed Mitsubishi Lossnay units extract stale air and then recover the heating or cooling energy to either warm or cool incoming fresh air. We also have highly efficient cold isle containment to avoid any hot air re-circling into the system from equipment. This equipment is maintained by OEM and is operated at optimum levels of efficiency. Any equipment that is not required or used to support active services is completely decommissioned and removed. In order to avoid the need to dispose of hardware, physical servers are virtualised where possible. We possess a Power Utilisation Effectiveness (PUE) rating of 1.5 and we have visibility of IT energy consumption. This visibility is through metering at the cabinet level and individual power distribution units. Beyond this, lights are turned off automatically whenever areas of the Data Centre are left unoccupied.
Further information is available upon request.

Pricing

Price
£52.80 per user per year
Discount for educational organisations
No
Free trial available
No

Service documents

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