Sopra Steria Ltd

Sopra Steria Service Design & Operational Excellence

Our Service SMEs work with you to generate a rich understanding of your user’s needs in relation to the development of your products and services. We provide direct support with the design of services and associated delivery operations alongside our deep expertise in agile development of front-end interfaces products.


  • User Research: Engaging end-users to understand motivations/pain points.
  • Service Design: Working with endusers and stakeholder to design services.
  • User Experience: Designing, testing and iterating options with users.
  • Content Design: Ensuring content is appropriate and engaging.
  • User Interface: Designing/developing software in order to maximise UX
  • Visual Design: Using imagery, colour and typography to enhance UX.
  • Capacity Planning: right-sizing your organisation for post transformation operations


  • Reducing risk through evidence based understanding of user needs
  • Increasing uptake through user testing of product or service
  • Support with legal requirements in relation to accessibility of digital
  • Provide support with ‘design thinking’ tools, methods and techniques
  • Early realisation of benefits arising from transformation
  • Service available in England, Scotland, Northern Ireland or Wales


£320 to £1850 per person per day

Service documents


G-Cloud 11

Service ID

2 9 9 1 1 6 8 6 2 1 3 4 2 1 1


Sopra Steria Ltd

Chris Horne

07954 834 818


Planning service Yes
How the planning service works Our design support service can provide expertise at all stages of project lifecycle that will ensure that products or services are designing in such a way as to maximise uptake and usability and to collect and demonstrate user needs within the project planning lifecycle.
Design thinking expertise will reduce risk of products or services not achieving ultimate aims, as well as reducing need for rework at later stages in development.
We approach all projects with the same methodology, categorising activities and effort into the following stages:
Establish: This might include activities such as support with competitor analysis, content audits, ‘as-is’ mapping.
Define: This might include activities such as support with brand, initial user research, collection of user needs, journey planning.
Make/Test/Analyse/Improve: This might include development of low and/or high fidelity prototypes, ongoing user research and usability testing, development of design systems, accessibility testing.
Launch: This might include activities such as benchmark improvement analysis, provide handover material, plan continuous improvement strategy.
Planning service works with specific services No


Training service provided Yes
How the training service works We provide a wide range of training in relation to methods and techniques used by our six core design disciplines. This can range from whole team workshops to individual coaching and support.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our service provides the expertise required to support with problem solving and solution design for services that are migrating to the cloud or between cloud services. Our particular focus is on ensuring that throughout any migration activities any decisions taken continue to both maximise the opportunities for innovation as well as ensuring that the needs of the end user are not lost.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide quality assurance of any design led activities, outputs or deliverables ranging from designed artefacts through to support with project planning and decisions relating to what methods, resource or techniques are best suited to delivering required outcomes.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers Yes
Security testing certifications
  • Other
Other security testing certifications
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support solutions for this service are tailored to the specific client needs.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £320 to £1850 per person per day
Discount for educational organisations No

Service documents

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