Azure Support
Silversands offers various support options for Azure customers. Our services can be tailored to your business requirements and range from a simple ‘call-off’ agreement to a fully-managed service. Our technical resources are highly skilled and experienced in Azure and can provide solus support or be supplemental to your in-house resources.
Features
- Flexible support options from basic call-off to fully-managed support
- Managed patching service
- Managed backup service
- Azure change review and notification service
- Various SLA options to meet business requirements
- Telephone, email, remote and on-site support options
- Expert support resources with infrastructure, platform and development capabilities
- Microsoft focused consultancy
- Microsoft Gold Partner Cloud Platform
- Microsoft Cloud Solution Partner (CSP)
Benefits
- Flexible support services tailored to business requirements
- Provide support where there are no in-house skills
- Supplement in-house resources with skills deficits
- Removes time-consuming jobs, so staff concentrate on business delivery
- Enable transition support whilst in-house team skills up
- Provides peace-of-mind for new technology implementation
- Expert Consultants delivering Microsoft Solutions
Pricing
£595 to £1,150 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
2 9 5 9 8 7 0 1 6 8 3 5 7 8 5
Contact
Silversands Limited
Peter Mercieca
Telephone: 01202 360000
Email: peter.mercieca@silversands.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Silversands provides an end-to-end consultancy service that takes customers through the whole process, including all the various design, planning and migration steps. We provide a full service offering to enable customers to define and implement cloud solutions. Our planning service is designed to be flexible and can be tailored to meet our customers needs. Typical services include:
Cloud strategy,
Business analysis,
Solution design,
Proof of Concept (PoC),
Build and Test,
Development,
User adoption,
Migration,
Launch support,
Hypercare ,
BAU support.
We have the skills to deliver what we commit to do; our staff have high technical skills, great depth of qualification matched with the practical experience to ensure successful delivery. We can help Clients keep abreast of technology; guiding them around pitfalls and helping position them to be in the right place in each product lifecycle. And, of course, working alongside them in a collaborative way that suites them best. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- Microsoft 365
- Microsoft Office 365
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft Exchange Online
Training
- Training service provided
- Yes
- How the training service works
- We provide administrator training and knowledge transfer in line with the cloud solution delivery. In addition, we can assist our customers with user adoption activities.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft SharePoint Online
- Microsoft Office 365
- Microsoft Azure
- Microsoft 365
- Microsoft Teams
- Microsoft Exchange Online
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Silversands cloud migration service provides a flexible approach to migration to the cloud. Our migration service typically includes:
Migration Assessment & Analysis,
Host / Office 365 Tenant configuration,
Solution Design,
Development of a migration strategy,
Identification of migration tools and/or in-house developed scripts,
Develop any new branding or required solution customisations,
Testing,
Trial migration,
Pilot migration,
Full migration,
Transition to support,
Decommissioning. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- Microsoft 365
- Microsoft Office 365
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft Exchange Online
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Silversands has in-depth experience of the design and implementation of Microsoft Cloud solutions, with a team of Microsoft infrastructure and development specialists, backed up by experienced project managers, enabling us to provide complete solutions, delivering genuine business benefits. In addition to Prince2 and Agile project management, we also work to the EN ISO 9001:2015 Quality Management System. At the outset, we expect to agree the scope of delivery with our clients. This typically includes a set of design documentation and specification of testing and acceptance criteria upon which the solution can be measured and delivery accepted. This quality led approach includes multi-layer QA and performance testing, typically including: Developer testing, Consultant testing, User acceptance testing, Customer sign off.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our support services are concentrated around the MS Azure and O365 Cloud offerings. Our services are flexible and can be tailored to the customer needs. They range from complete managed services through to the ad-hoc escalation of critical issues and incidents for internal IT departments.
Service scope
- Service constraints
- No. These are defined during the engagement.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Email response for customers with support agreements. SLA vary from 1 hour, 4 hour and 8 hour responses.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support services are typically provided to medium / large corporates internal IT departments that require 3rd line escalation for critical Microsoft elements of their environments. Typically these are delivered across core business hours, uplifts are available to full 24/7. The services are provided on a pro-rata basis against our standard rate table. The services are provided by Microsoft qualified and accredited senior engineer through to consultant level resources. Technical account managers and service managers are allocated as required by each service.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, Nintex, MetaLogix, Okta, Quest, Cloudiway, Avepoint, Microsoft CSP
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £595 to £1,150 a person a day
- Discount for educational organisations
- No