Silversands Limited

Azure Support

Silversands offers various support options for Azure customers. Our services can be tailored to your business requirements and range from a simple ‘call-off’ agreement to a fully-managed service. Our technical resources are highly skilled and experienced in Azure and can provide solus support or be supplemental to your in-house resources.

Features

  • Flexible support options from basic call-off to fully-managed support
  • Managed patching service
  • Managed backup service
  • Azure change review and notification service
  • Various SLA options to meet business requirements
  • Telephone, email, remote and on-site support options
  • Expert support resources with infrastructure, platform and development capabilities
  • Microsoft focused consultancy
  • Microsoft Gold Partner Cloud Platform
  • Microsoft Cloud Solution Partner (CSP)

Benefits

  • Flexible support services tailored to business requirements
  • Provide support where there are no in-house skills
  • Supplement in-house resources with skills deficits
  • Removes time-consuming jobs, so staff concentrate on business delivery
  • Enable transition support whilst in-house team skills up
  • Provides peace-of-mind for new technology implementation
  • Expert Consultants delivering Microsoft Solutions

Pricing

£595 to £1150 per person per day

Service documents

G-Cloud 10

295987016835785

Silversands Limited

Peter Mercieca

01202 360000

peter.mercieca@silversands.co.uk

Planning

Planning
Planning service Yes
How the planning service works Silversands provides an end-to-end consultancy service that takes customers through the whole process, including all the various design, planning and migration steps. We provide a full service offering to enable customers to define and implement cloud solutions. Our planning service is designed to be flexible and can be tailored to meet our customers needs. Typical services include:

Cloud strategy,
Business analysis,
Solution design,
Proof of Concept (PoC),
Build and Test,
Development,
User adoption,
Migration,
Launch support,
Hypercare ,
BAU support.

We have the skills to deliver what we commit to do; our staff have high technical skills, great depth of qualification matched with the practical experience to ensure successful delivery. We can help Clients keep abreast of technology; guiding them around pitfalls and helping position them to be in the right place in each product lifecycle. And, of course, working alongside them in a collaborative way that suites them best.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Exchange Online

Training

Training
Training service provided Yes
How the training service works We provide administrator training and knowledge transfer in line with the cloud solution delivery. In addition, we can assist our customers with user adoption activities.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft SharePoint Online
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Exchange Online

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Silversands cloud migration service provides a flexible approach to migration to the cloud. Our migration service typically includes:

Migration Assessment & Analysis,
Host / Office 365 Tenant configuration,
Solution Design,
Development of a migration strategy,
Identification of migration tools and/or in-house developed scripts,
Develop any new branding or required solution customisations,
Testing,
Trial migration,
Pilot migration,
Full migration,
Transition to support,
Decommissioning.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Exchange Online

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Silversands has in-depth experience of the design and implementation of Microsoft Cloud solutions, with a team of Microsoft infrastructure and development specialists, backed up by experienced project managers, enabling us to provide complete solutions, delivering genuine business benefits. In addition to Prince2 and Agile project management, we also work to the EN ISO 9001:2015 Quality Management System. At the outset, we expect to agree the scope of delivery with our clients. This typically includes a set of design documentation and specification of testing and acceptance criteria upon which the solution can be measured and delivery accepted. This quality led approach includes multi-layer QA and performance testing, typically including: Developer testing, Consultant testing, User acceptance testing, Customer sign off.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Our support services are concentrated around the MS Azure and O365 Cloud offerings. Our services are flexible and can be tailored to the customer needs. They range from complete managed services through to the ad-hoc escalation of critical issues and incidents for internal IT departments.

Service scope

Service scope
Service constraints No. These are defined during the engagement.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Email response for customers with support agreements. SLA vary from 1 hour, 4 hour and 8 hour responses.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our support services are typically provided to medium / large corporates internal IT departments that require 3rd line escalation for critical Microsoft elements of their environments. Typically these are delivered across core business hours, uplifts are available to full 24/7. The services are provided on a pro-rata basis against our standard rate table. The services are provided by Microsoft qualified and accredited senior engineer through to consultant level resources. Technical account managers and service managers are allocated as required by each service.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Nintex, MetaLogix, Okta, Quest, Cloudiway, Avepoint, Microsoft CSP

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £595 to £1150 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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