EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Storage as a Service (QuickStart)

DXC Technology Storage as a Service quick start is a fully managed service for block, file and object storage. It allows rapid deployment of pre-defined STaaS solution. Clients consume storage on a gigabyte basis, and can allocate data in different performance/availability tiers.

Features

  • True utility based Storage service metered on used GB
  • DXC partner hardware and software from leading storage companies
  • Enterprise grade management in DXC or client data centres
  • Service provides the ability to scale capacity up or down
  • Six classes of service for block data like databases
  • Three classes of service for file data
  • Ultra-high performance all-Flash option
  • 10% capacity buffer

Benefits

  • Purpose-built, preintegrated solutions using commercial hardware, software and services
  • OPEX billing on a per-gigabyte basis
  • Advisory and transformation services also available
  • Built-in annual discounts
  • True scalability and flexibility (both up and down)
  • Enterprise-grade security
  • Latest storage technology without capital outlay, personnel costs or disruptions
  • Pairs with DXC Backup as a Service and Private Cloud

Pricing

£0.25 per gigabyte per month

Service documents

Framework

G-Cloud 11

Service ID

2 9 3 4 1 6 4 4 1 4 7 9 7 6 7

Contact

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service constraints
No
System requirements
Disclosed upon application

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 mins for Priority 1 incidents
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
DXC will provide enterprise level support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can recover their data via the WAN or by export to removable hard drive.
End-of-contract process
DXC provide notice of impending end of contract period. User can then recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered, all storage is then wiped using Mil std processes.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Constraints are in place to ensure resources are not over-exploited by individual users. Dedicated resources can be selected where required.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability runs from 99.999 to 99.9999, dependent on hardware and configuration.
Approach to resilience
DXC offers a range of standard single and dual DC resilience configurations to provide users with a range of resilience SLAs.
Outage reporting
Depending on criticality outage reporting may be via email or phone.

Identity and authentication

User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Management access is from a dedicated network via two levels of authentication. Device level controls ensure management access is restricted to control functions and excludes for instance access to client data.
Access restriction testing frequency
At least once a year
Management access authentication
Public key authentication (including by TLS client certificate)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Disclosed upon application.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Disclosed upon application.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Disclosed upon application.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Disclosed upon application.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Pricing

Price
£0.25 per gigabyte per month
Discount for educational organisations
No
Free trial available
No

Service documents

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