Surevine

Kanzi: Secure Instant Messaging

Kanzi is an instant messaging service designed and built around secure communications from the ground up. Using XMPP protocols to deliver a secure approach to instant messaging at scale for mission-critical communication and enforcing your information sharing rules whilst still actively encouraging participation.

Features

• Built on XMPP; which runs the world’s stock exchanges
• Secure decentralised XMPP instant messaging and file sharing
• Hosting environment under your control
• Communication monitoring
• Policy compliant message labelling and blocking
• Interoperability through open standards
• Support for multiple diode/gateway appliances from leading global vendors
• Fuses together well understood paradigms of IM and chatrooms
• Security architecture to meet collaboration needs and security constraints
• Secure approach to messaging, enforcing information sharing rules

Benefits

• Provides complete confidence in the security of your communications
• Enable secure communication with suppliers, partners and customers
• Unlocks instant messaging at scale: allows more efficient working
• Monitor communication to ensure compliance
• Maintain real-time situational awareness to keep informed of activity
• Prioritise and focus on what you need to know
• Maintain your competitive advantage with a joined-up organisation
• Unified tools deliver coherent, engaging experiences, encouraging participation
• Deep security enhancements to meet your organisation’s specific needs
• Domain experts involved at every stage of development

£100,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

292794731961616

Contact

Commercial team
0845 4681066
tenders@surevine.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: XMPP services
• Cloud deployment model: Hybrid cloud
• Service constraints: There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
• System requirements:
  • Chrome
  • Safari 9+
  • Firefox
  • Microsoft Edge
  • Internet Explorer 9 or newer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During engagement, support is provided Monday to Friday during standard business hours.; ; Standard support response times: 1 business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Your license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.; P1: 1 hour / 4 hours; P2: 2 hours / 8 hours; P3: 8 hours / 16 hours; P4: 8 hours / 8 days; ; With each Threatvine (Hub) License you will receive a named technical account manager.; ; Other enhanced support services can be purchased via our related GCloud services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Depending on the security requirements your deployment users can enrol through self-service.; ; We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will be able to export their data at the end of the contract. Multiple options are available and we will work directly with the customer to ensure their data export needs are met.
• End-of-contract process: At the end of the contract there are three options:; ; - Erasure of all the Buyer's Data ; - Export of Buyer's data with as a data-base export in a limited set of standard formats. ; - Assistance in data migration to other formats and system as a consultancy service at our standard SFIA rates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• API: No
• Customisation available: No

Scaling

• Independence of resources: Each customer will be hosted on dedicated nodes within our hosting environment.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export documents individually or bulk. We can easily export all users data.
• Data export formats: Other
• Other data export formats: Original format
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: All docs supported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
• Approach to resilience: We have a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
• Outage reporting: We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec Certification UK
• ISO/IEC 27001 accreditation date: 08/05/2019
• What the ISO/IEC 27001 doesn’t cover: Certification applies to the whole of Surevine's business activities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software versioning is managed via Git.; The release management of software is managed via ticketing system.; Security assessment is done by in-house specialist.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat and vulnerability information is monitored from a variety of industry standard sources. ; Vulnerabilities are managed via same ticketing as software development and release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response. ; Escalation to customer points of contact are severity-based. ; Incidents are typically summarised to clients via the SLA report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £100,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.