Bramble Hub Limited

Bramble Hub OpusVL - OpenEHR

OpenEHR is a patient-centric, lifelong electronic health record that entails a holistic view of patient needs. The system integrates different views of the patient (GP, emergency and acute care, pathology, radiology, computerised patient-order entry, etc.) with the vast body of available knowledge resources (terminologies, clinical guidelines and computerised libraries).


  • Prioritisation of patient/carer interaction
  • Lifelong electronic health records
  • Clinical decision support
  • Predictive risk factors analysis
  • Timely access to critical information
  • Integration of different views of the patient from different carers
  • Reduced duplicate investigations
  • Open Source and Open Standards
  • Intuitive user interface
  • Bedside or community use


  • Improved patient safety
  • Interoperability and integrated shared care
  • Fully customisable to specific requirements
  • Access to significantly more knowledge and information
  • Accessible to all levels of users
  • Less usage of paper based systems
  • Professional implementation, training and support
  • Full project life cycle management
  • Optimum blend of functionality with user friendliness
  • Detailed auditing


£2,000 a unit

Service documents


G-Cloud 12

Service ID

2 9 2 3 6 8 4 7 1 2 9 8 6 6 8


Bramble Hub Limited Neil Simpson
Telephone: +44 (0) 2077350030

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support level will depend on severity of issue raised. There are 3 levels to this. Level 1- For issues causing major business impact- reponse time is 1 hour- priority allocation of resources. Level 2- Issues causing intermittent business impact, where workarounds are available- response time is 6 hours- Allocation of resources at first opportunity. Level 3- Minor issue- response time is 2 business days- Allocation of resources by mutual agreement. For the levels above, there is one hourly rate of £95
Support available to third parties

Onboarding and offboarding

Getting started
We are able to provide flexible training options. This may include a demo instance for users to try, onsite or online training, and documentation. This will depend on the request of the customer as all needs are catered for.
Service documentation
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction
Spreadsheet or database export
End-of-contract process
We can export your data and information held within the system for no extra cost. We can also provide data processing services, although this is at extra cost

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Specific mobile interface optimised by touch screen
Service interface
What users can and can't do using the API
No restrictions. All functions are available via API
API documentation
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Fully customisable through user interface, modules, and code development. Customisations can be made by any user who has permissions.


Independence of resources
Performance and usage characteristics are collected at the design stage of a project. Systems are designed to fit this specification. Future performance changes can be evaluated and solutions proposed as needed.


Service usage metrics
Metrics types
As required by customer
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can easily group, filter and select the data, and select which fields to export. Additionally if the data export will be a regular occurance, the search fields and filters can be saved so that the process takes seconds. This can be done for multiple data schemas
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • J-SON
  • XLS
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Option for local installation onto clients network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
This is bespoke and depends on the service required. Up to commercial negotiation
Approach to resilience
The plaform and service have been designed for resilience. DRBD disk clustering with load balanced front end for business continuity. Offsite replication backup for disaster recovery.
Outage reporting
Automatic monitering notifies us of outages. Our clients can also be automatically notified or can be notified in person

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Managed list of authorised users
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
PCI certification
Who accredited the PCI DSS certification
Lloyds Bank
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Other security certifications
Any other security certifications
Cyber essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • Other
Other security governance standards
Cyber Essentials, Influenced by IG toolkit and GDPR
Information security policies and processes
Dedicated security specialist team in house. Regular testing is carried out, both in house and by check and crest testers. Customers notified immedietely of any security issues and appropriate resolution agreed

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Following initial set-up, if further changes are needed, the request is submitted and then evaluated. The commercial impact is considered and accepted or rejected. Dedicated project managers oversee this process and activities are tracked
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Specialist teams dedicated to managing potential vulnerabilites. Plus responsible disclosure
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Intrusion detection tools. Potential compromises are responded to within the hour
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Online tracker- input from supplier and client. Managed and audited helpdesk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)


£2,000 a unit
Discount for educational organisations
Free trial available

Service documents