Landmark Information Group Ltd

Landmark Cloud Geospatial and Addressing Service

Unlock the hidden benefits of location based data to enhance your business intelligence with Geospatial, Addressing and Property Intelligence cloud services from Landmark. Select the tools, functions and data you need, couple with our specialist GIS experience and expertise for a complete high performance geospatial managed service cloud solution.

Features

  • GIS, Geospatial, Addressing and Property Intelligence as a service
  • Access to hundreds of national mapping sets
  • Efficient management and maintenance your GIS/Geospatial data
  • GIS visualisation, geospatial analysis and data science
  • WMS/WFS data feeds
  • Intuitive “Always on” - high availability secure, resilient cloud environment
  • Branded and configured to your specific needs
  • Government Digital Service (GDS), ITIL and INSPIRE compliant
  • Proven across numerous high profile government contracts
  • Data supply, transformation and conversion

Benefits

  • Easy access to enterprise geospatial tools and functionality
  • Transform the value of your spatual data
  • Cost efficiencies – payment by function and usage
  • Choose your functionality, design and branding
  • Allows you to focus on your core business
  • Delivered to our ISO27001:2013 and Cyber Essentials Plus certifications
  • Scalable and flexible to meet your evolving needs
  • Integration with your business systems
  • Open future-proofed technology base
  • Improving the user experience – intuitive attractive services

Pricing

£500 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

2 9 1 0 5 9 6 8 6 8 0 9 7 5 6

Contact

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Web facing

User support

Email or online ticketing support
Yes, at extra cost
Support response times
According to Priority:
P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
P1 - No Service - 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We engage directly with users of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small configuration requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud software provisioning using Landmark and third party services. Training is supplied onsite, online and/or by user documentation according to customer preferences and our own recommendation.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be downloaded by the user or Landmark can transfer via the Internet or on physical media
End-of-contract process
Agree and execute exit plan as per customer specific requirements

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
User interface styling will differ according to the device(s) used
Service interface
No
API
Yes
What users can and can't do using the API
APIs are used for consuming or uploading data and consuming mapping related imagery. Users can specify the processes for uploading and downloading data (for example) through API configuration.
Changes are subject to joint Landmark/customer control
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Extensive customisation is available to customers. You can see more detail in our Service Description document.
Via requests to the service desk or delivery managers in relation to configurable items.

Scaling

Independence of resources
Resource Pools, segregated networking, and/or separate hardware. Each service will have allocated CPU and memory as determined through performance testing

Analytics

Service usage metrics
Yes
Metrics types
Service Availability,
Web performance,
Transaction response time,
Number of hits
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
By a combination of standard selection (geospatial and analytical) reporting outputs in a range of formats or on request for specific or items requiring special configuration
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
A full range of formats per our Service Description document
Data import formats
  • CSV
  • Other
Other data import formats
  • We accept standard open data formats
  • A full range of formats per our Service Description document

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
All internet facing connectivity is protected by multiple layers of accredited firewalls
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service availability standard is 99.5% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
Approach to resilience
Active-Active or Active-Passive capability via multiple geographically diverse data centres. All physical components within the data centre are deployed in at least an N+1 configuration and the same applies for virtual processes
Outage reporting
PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
06/02/2017
What the ISO/IEC 27001 doesn’t cover
All items related to the service are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Personal, Physical, Information, Communications, Access Control, Compliance and Business Continuity

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness. All configuration and change is governed by our ISO27001:2013 information and security controls. The primary objective of the process is to ensure the integrity of the live service assets are protected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls. Emergency patches are applied within 24 hours; others within 5 days of approval. QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls and associated end-point monitoring. Emergency responses are applied within 24 hours. Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures
Incident management type
Supplier-defined controls
Incident management approach
Incidents will progress through a life-cycle based on the standard ITIL model as follows:
1. Notification, Categorisation and Prioritisation
2. Investigation and Diagnosis
3. Recovery and Resolution
4. Closure
All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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