Microsoft 365
Microsoft 365 is a bundle of Windows 10, Office 365 and Enterprise Mobility + Security. Microsoft 365 is the evolution of the bundles formerly known as "Secure Productive Enterprise E3 and E5." We are also able to provide components of the Microsoft 365 individually.
Features
- Microsoft 365 E3/ E5
- Office 365 Enterprise E3 Suite/ E5 Suite
- Windows 10 Enterprise E3 Suite/ E5 Suite
- Microsoft Power BI
- Microsoft MyAnalytics
- Advanced Threat Protection (ATP)
- Information Protection & Compliance
- Azure Information Protection
- Yammer, SharePoint, Skype, Exchange Online Kiosk
- Office 365 Extra File Storage, Import Service
Benefits
- Scalability, flexibility to scale your business quickly
- Reduced capital spend, pay on a monthly or annual fee
- Eliminates hardware
- Mix and match plans that suit your needs
- Users can work from anywhere
- Security and reliability
- Access to the latest programs
Pricing
£1.56 a user a month
- Education pricing available
- Free trial available
Service documents
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Framework
G-Cloud 11
Service ID
2 9 0 9 7 2 0 4 3 0 3 5 4 9 8
Contact
SHI International Corp.,t/as SHI UK
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Telephone: <removed>
Email: <removed>@8ef4ca6d-4b8d-4003-9c10-157734ab2082.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Office 365 Enterprise E3 Suite, Exchange Online SKUs, Skye for Business Phone System, Microsoft Analytics
- Cloud deployment model
- Public cloud
- Service constraints
- This information can be found at: https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
- System requirements
-
- Computer and processor
- Hard disk
- Memory
- Operating system
- Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise through Microsoft. Or you can contact us directly through our support channels.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Premier Support is available at further cost.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Please see https://products.office.com/en-us/business/office-365-online-data-portability
- End-of-contract process
- Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms through Microsoft
- Service interface
- Yes
- Description of service interface
- Please visit: https://products.office.com/en-gb/business/office-365-administration
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD) through Microsoft.
- API
- Yes
- What users can and can't do using the API
- The full API details are avilable online at dev.office.com
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Please see https://technet.microsoft.com/en-us/office/dn788774.aspx
Scaling
- Independence of resources
- Please see: http://www.microsoft.com/en-us/download/details.aspx?id=54249
Analytics
- Service usage metrics
- Yes
- Metrics types
- Please view: https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Other
- Other data at rest protection approach
- For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. In some scenarios, we use file-level encryption.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Please see https://products.office.com/en-us/business/office-365-online-data-portability
- Data export formats
-
- CSV
- ODF
- Other
- Data import formats
-
- CSV
- ODF
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Office 365 is not directly connected to any public sector networks, but can be configured to do so by the customer and their telecoms operator.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
Availability and resilience
- Guaranteed availability
- Please view: http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
- Approach to resilience
- Please view: https://docs.microsoft.com/en-gb/Office365/securitycompliance/office-365-data-resiliency-overview
- Outage reporting
- Via the service status portal
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
-
Various methods: modern authentication, federated identity authentication, forms based, basic authentication protool, etc.
Please see: https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB - Access restrictions in management interfaces and support channels
- Please view: https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 15/01/2019
- What the ISO/IEC 27001 doesn’t cover
- Service scope for Office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/12/2011
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ENISA IAF
- EU Model Clauses
- EU-U.S. Privacy Shield
- ISO 27001
- FEDRAMP
- Etc.
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
- Information security policies and processes
-
An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.
The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).
Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Additional information may be found in the relevant service descriptions and Service Level Agreement (SLA).
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Please see http://aka.ms/Office365SIM
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1.56 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Limited time period of 30 days
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@8ef4ca6d-4b8d-4003-9c10-157734ab2082.com.
Tell them what format you need. It will help if you say what assistive technology you use.