Wordnerds are teaching computers to understand language, make decisions and find actionable insight.
Using AI and advanced linguistics, we are turning the internet into the world's biggest focus group.
We help businesses and organisations understand large corpora of data to provide actionable insight.
- Real-time Social Listening
- Big Data Analysis
- Review Management, Aggregate - Manage - Understand
- Find leads, problems and specific data on social media
- Uncover valuable actionable insight hidden within large data sets
- Uncover the true voice of the customer / target audience
£500 per instance per month
- Education pricing available
Nerds With Words Ltd
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||We can interact with CRM systems, and analyses social media data, but users can also upload their own data on csv.|
|Cloud deployment model||Private cloud|
|Service constraints||No constaints to the service are expected.|
|System requirements||There are no system requirements needed to access our platform|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our standard SLA is to respond to any service emails within 48 hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
|Support levels||Every client is assigned a Client Services Manager as standard to manage their account/offer support on an ongoing basis throughout the tenure of their agreed contract.|
|Support available to third parties||Yes|
Onboarding and offboarding
All users receive either onsite or online training of the software, together with documentation and phone and email support.
For larger clients, we also offer a full workshop where we help users to identify organisational problems that our software cold help to remedy, collate and itemise potential sources of data, and understand the software more fully
|End-of-contract data extraction||All data is provided to the user in csv form at the end of the contract.|
|End-of-contract process||Wordnerds operates a software as a service model. Users pay a monthly licence fee, generally contracting for 12 or 24 months. The contract entitles the user to create projects on our dashboard. At the end of a contract, if the user declines to renew, the dashboard is closed down and the data saved in the dashboard is returned|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||
Our web-based platform satisfies all relevant WCAG 2.0 Requirements, including:
We ensure that colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
Large-scale text and images of large-scale text have a contrast ratio of at least 3:1.
Text can be resized without assistive technology up to 500 percent without loss of content or functionality.
Text is used to convey information rather than images of text.
All functionality of the content is operable through a keyboard interface
|Description of customisation||
Users can receive alert emails when real-time text satisifies specific criteria chosen by the user
Users can also select, edit and deselect datastreams.
|Independence of resources||We have a multi-tenant infrastructure where separate databases and caching services are automatically created for each client. No shared tables exists which hold multiple clients data other than a table containing the list of clients to resolve which client is connecting based on subdomain.|
|Service usage metrics||Yes|
|Metrics types||Upon request, we can provide regular analyses of users interaction with the dashboard, data that has been flagged, and where appropriate, messages that each user has responded to.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Wordnerds services offer a csv download functionality, allowing users to take the granular data for use in other models.
We are currently trialling pdf downloads of all our visualisations. This funtionality will be introduced to Wordnerds products over the next six months.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||Client data is encrypted in transit between our Web Servers and the client's browser using TLS1.3. User passwords are never stored, a hashed version is stored using Argon2i.|
Availability and resilience
|Guaranteed availability||We agree minimum levels of accessibility to the platform. It the platform is down for one full day at any point in the month, users are entitled to a partial refund of that months licence fee.|
|Approach to resilience||Our network and server infrastructure is hosted with Rackspace in the London data centre. Services requiring a public connection are on a VLAN connected to the internet with only the required ports open. Services that are for internal use (e.g. database) are on a separate VLAN only accessible internally. This segregation is provided by Rackspace.|
|Outage reporting||All outages are reported through an internal Slack channel.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Public key authentication (including by TLS client certificate)|
|Access restrictions in management interfaces and support channels||Within the application, user levels exist with privileged access (Wordnerds employees) which would allow access to client data. These accounts are only available to Wordnerds staff who require this level of access to support clients. These accounts have passwords managed by Lastpass with randomised passwords. Staff responsibility or termination is managed by the company password policy so their credentials will be removed from lastpass to prevent access where no longer authorised. Developer access to the production environment is managed by SSH keys which are removed under the same policy.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Public key authentication (including by TLS client certificate)|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
The password policy requires all passwords for applications to be managed by the LastPass service. Upon an employee leaving the company or changing role, their LastPass authorisation will be changed or removed accordingly. For staff requiring access to the servers via SSH, SSH keys are required for access and will be removed when necessary.
Wordnerds has no internal IT infrastructure. All file management and online communication is managed via GSuite
|Information security policies and processes||As part our new staff induction, all staff are familiarised with our policies on data protection, email & internet usage, remote working and employee information security. After expansion, we intend to give each member of staff a refresher on these policies annually.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We have regular code reviews upon any feature change in any of our platforms, performed by another member of staff.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
All OS patches are automatically installed nightly on their release. Routine maintenance is conducted monthly which consists of:
Updating the application third party packages with any minor or security updates and re-testing
Restarting any servers which require it to fully install any security updates
Check server resources and usage statistics to see if there is anything unusual
Any notable security event (i.e. vulnerability announced by a vendor) would be address as soon as practicable.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||For application access, new user logins from unrecognised IP addresses can be notified to the user so they are aware of potentially suspicious usage of their account and can notify us if they don't recognise it.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users are issued with a named customer service agent, and can report any incidents to them, or via a generic email inbox which is checked during office hours.
Incident reports are made available to clients on request.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£500 per instance per month|
|Discount for educational organisations||Yes|
|Free trial available||No|