LoopUp Ltd

Operator Assisted Event Call Service from LoopUp

Whether it’s regular earnings calls, corporate announcements or a “town hall” briefing, you need an Event Call service you can trust. With Event by LoopUp, an experienced, dedicated operator will support you throughout the call journey from scheduling to post call wrap up- so you can focus on your message.


  • Simple online booking form
  • Multiple touch points prior to the live call
  • Pre-call check in, test calls and early host dial-in
  • Experienced operators in 4 global hubs
  • 3 different call entry methods
  • Host viewer of participants and chat feature with the operator
  • Share slides, Q&As, polling
  • 9 supported languages, 24/7 Support, 19 offices in 4 continents
  • Range of recording options. Replay, transcription, downloadable MP3s, audio streaming
  • Participant list for calls , post call summary information


  • Clear booking process. Nothing is missed in planning and execution
  • Crystal clear call quality delivered via our secure global network
  • Simple commercial offer with all-inclusive pricing
  • Highly trained operators, fully equipped to deal with any scenario
  • Dedicated Account Manager to manage your requirements
  • We’ll manage the logistics. You focus on delivering your message
  • Event Calls and Webinars you can rely on


£325 per unit

  • Education pricing available

Service documents


G-Cloud 11

Service ID

2 8 6 0 5 8 2 8 3 3 7 7 8 1 7


LoopUp Ltd

Marcus Greensit



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Occasional planned maintenance outside of working hours. Advanced warning issued to customers.
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical 1 hour. Important 4 hours Normal 6 hours. Low 12 hours. No email support at weekends. Telephone support onl
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Service is at the core of LoopUp. Our offer includes: - Unlimited number of tickets - System experts on hand to handle requests/ issues - Proactive monitoring for all services - Service reviews with both Service Desk Manager and Account Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and onsite training can be provided. User guides available online. Test and training calls can also be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data relating to usage, bookings and history can be provided to customers when leaving us.
End-of-contract process Reconciliation of outstanding charges plus co-termination of services added during duration of contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Users can make call bookings, cancel call bookings, amend call bookings
Accessibility standards None or don’t know
Description of accessibility Telephone-based service. Users will be able to use accessibility features on their desktop and telephone devices
Accessibility testing N/A
What users can and can't do using the API Users can make call bookings, cancel call bookings, amend call bookings
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can add branded prompts, customised introductions, branded emails and invitations


Independence of resources We have a planned spare capacity to cater for unexpected surges in usage. Constant monitoring of platform with a visual display of current utilisation.
Routing plans modified if greater than normal volumes will be exceeded.


Service usage metrics Yes
Metrics types Call usage, call costs, outstanding balance, number of users, call history
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via the Members portal with secure log ins.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.98% excluding scheduled and notified maintenance. Refunds are calculated on a yearly basis
Approach to resilience We have multiple DC’s offering full HA/DR
Further information available on request.
Outage reporting Email alerts, Wallboards

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication PINs and passwords when using the service.

Secure logins for accessing the web portal
Access restrictions in management interfaces and support channels Need unique Host and Participant PINS. PINS and access levels define what information each user has access to and is based on their need and requirement.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 22/03/2019
What the ISO/IEC 27001 doesn’t cover Delivery and loading areas
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a ISMS system in place which details all our polices and procedures. This system is managed by our Head of IT & Security

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes in configurations are requested by internal online portal and tracked. Includes testing and roll back planning. Each change before implementation is reviewed against a set of criteria including security by the Change Advisory Board
Vulnerability management type Supplier-defined controls
Vulnerability management approach We constantly monitor against threats by identifying usage patterns and system access. Patches are rolled out to all key systems as soon as testing has been completed.Head of IT & Security, working with a security provider who provides this information, as well as Internet Resources, Twitter etc.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Use of monitoring systems. Disable access to compromised system and investigate who, what where, when and how. Immediately.
Incident management type Supplier-defined controls
Incident management approach Physical security incidents, e.g. an unauthorised person gaining access to a building or theft of a physical asset (computer, removable media). Third party IT security policy violations, attacks or intrusions, e.g. a denial of service attack against LoopUp Ltd from a network connection belonging to a remote third party. Internal IT security policy violations, attacks or intrusions, e.g. an employee breaching the LoopUp Ltd Acceptable Use Policy by surfing to unauthorised sites or downloading malware. Attempted policy violations, attacks or intrusions, e.g. failed attack against a login mechanism (multiple failed login attempts) that was detected by an intrusion detection system.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £325 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

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