Verint Systems Inc.
Engagement Management Professional (Public Cloud)
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
- Customer Portal
- Case Management with Workflow
- Knowledge Management and Enterprise Search
- Process Management
- Reporting and Customer Insight
- Modern Integration Capability (including REST)
- Customer Relationship Management (CRM) functionality
- Live Chat
- Social Messaging
- Digitally enable processes (including automated integration)
- Channel shift services to responsive digital / self-serve channels
- Understand what's working well, what isn't and why.
- Reduce/eliminate waste (e.g. remove "middle office")
- Deliver personalised services to customers
- Optimise point of contact resolution
- Deliver efficient employee / partner processes through a unified portal
- Enable processes to support GDPR compliance
- Allow for social media listening and transaction intake
- Provide web chat capability