Tricostar Software Ltd

Timebase Case Management

TCM is a public sector, shared service software solution for case management for both legal and other departments. It includes CRM, marketing, complaints management, court and document bundling, electronic case management, knowledge management based around Sage CRM and hosted in UK Data Centres. Available as an in house option.

Features

  • Designed as a true shared software service solution
  • 100% web based solution
  • Full electronic file of all communications, documents and time records
  • Full document management and production
  • •User defined Screen content and field nomenclature for departmental specificity
  • Integrated reporting wizard and Billing
  • Wizard for user definable workflows
  • Granular security model
  • Multi-lingual
  • Back office integration

Benefits

  • Provides a fully paperless file management system
  • Interactive dashboards customise the user experience
  • User defined management reporting for instant analysis
  • User defined and created workflows for streamling office processes
  • Collaborative working module improves efficency and productivity
  • Configurable fields and screens allows departmental specific nomenclature
  • Automated Alerts and reminders aid department efficiency
  • Fully multilingual capability allows different language within same system
  • Server based installation speeds up implementation time

Pricing

£210 to £385 per licence

  • Minimum contract period: Other
  • Excluding VAT

Service documents

G-Cloud 8

283644746075688

Tricostar Software Ltd

Jeffrey Lawler

0208 2922660

jpl@tricostar.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 9am to 5.30pm exc bank holidays
Standard support response times 1 hour
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included No
Service offboarding process included No

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported No
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 2 -10 days
Service deprovisioning time Subject to data requirements

Open source

Open source
Open-source software used and supported No

Code libraries

Code libraries
Languages your code libraries are written in
  • .net
  • C#
  • Visual Basic

API access

API access
API access available and supported Yes
API type SOAP

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Sage Certified Developer
  • Microsoft Certified Developer

Identity standards

Identity standards
Identity standards your service uses
  • SAML
  • XML

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Contractual commitment
Datacentre protection Yes, assured by Service provider assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Service availability 99.9%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Service provider assertion
Type of consumer Only government consumers, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published No, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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