Tricostar Software Ltd

Timebase Case Management

TCM is a public sector, shared service software solution for case management for both legal and other departments. It includes CRM, marketing, complaints management, court and document bundling, electronic case management, knowledge management based around Sage CRM and hosted in UK Data Centres. Available as an in house option.

Features

  • Designed as a true shared software service solution
  • 100% web based solution
  • Full electronic file of all communications, documents and time records
  • Full document management and production
  • •User defined Screen content and field nomenclature for departmental specificity
  • Integrated reporting wizard and Billing
  • Wizard for user definable workflows
  • Granular security model
  • Multi-lingual
  • Back office integration

Benefits

  • Provides a fully paperless file management system
  • Interactive dashboards customise the user experience
  • User defined management reporting for instant analysis
  • User defined and created workflows for streamling office processes
  • Collaborative working module improves efficency and productivity
  • Configurable fields and screens allows departmental specific nomenclature
  • Automated Alerts and reminders aid department efficiency
  • Fully multilingual capability allows different language within same system
  • Server based installation speeds up implementation time

Pricing

£210 to £385 per licence

  • Minimum contract period: Other
  • Excluding VAT

Service documents

G-Cloud 8

283644746075688

Tricostar Software Ltd

Jeffrey Lawler

0208 2922660

jpl@tricostar.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 9am to 5.30pm exc bank holidays
Standard support response times 1 hour
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included No
Service offboarding process included No

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported No
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported No
Service provisioning time 2 -10 days
Service deprovisioning time Subject to data requirements

Open source

Open source
Name Content
Open-source software used and supported No

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • .net
  • C#
  • Visual Basic

API access

API access
Name Content
API access available and supported Yes
API type SOAP

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Sage Certified Developer
  • Microsoft Certified Developer

Identity standards

Identity standards
Name Content
Identity standards your service uses
  • SAML
  • XML

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service Legacy SSL or TLS (HTTPS or VPN)

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK, assured by contractual commitment
Data management location UK, assured by contractual commitment
Legal jurisdiction of service provider UK, assured by contractual commitment
Datacentre protection Yes
Data-at-rest protection
  • Secure containers, racks or cages
  • Physical access control
Secure data deletion Other secure erasure process
Service availability 99.9

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Private cloud
Type of consumer Only government consumers
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework Yes

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published No

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Limited access over dedicated link, enterprise or community network
  • Username and password
  • Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model
  • Dedicated devices on a segregated network
  • Direct service management

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method
  • Corporate/enterprise devices
  • Partner devices
Training Yes
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