Prolinx Ltd

Prolinx Hosted Platform (PHP) - Government Gateway Service (GGS) to the RLI

GGS supports varied Hybrid cloud provision. Secure and reliable services can be tailored to customer network design and configuration requirements whilst adhering to the relevant security governance. GGS enables connection and access from Restricted LAN Interconnect (RLI) or Assured LAN interconnect (ALI) to consume public cloud or other data centres.


  • Encryption to the highest industry and Government standards
  • Secure connection using a CPA approved product
  • Use of digital certificates (DPKI)
  • Filter and identification of potential threats
  • Firewall between devices and secure back office systems
  • Device authentication
  • Entire service is accredited to IL3 with full RMADS documentation
  • Browser based GUI for authorised system administrators
  • Auditable access logging
  • Covering a range of official government classifications including sensitive data


  • Full user access and permission control
  • Security of all communications with devices
  • Support for network switching
  • Network access to multiple data centres
  • VPN (IPSec) tunnel access between on-premise secure datacentres to remote-users
  • ISO9001, ISO20000, ISO27001 certified organisation and ITIL service management framework
  • Ensure a consistent and secure user experience
  • Satisfy JSP604 and RLI COCO compliance


£5 to £20 per user per month

Service documents

G-Cloud 9


Prolinx Ltd

Claire Aston

01844 279199


Planning service Yes
How the planning service works Prolinx will assist the customer on their journey to achieve the relevant accreditation for this service. This will be done using ITIL and Prince2 methodologies and best practices.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Prolinx can assist, with your chosen cloud provider, the migration of services to the cloud.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services (AWS)
  • Atos Canopy
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works The design and transition of the solution into an operable service environment is managed via key stages from initiation, planning and co-ordination through to validation and testing and early life support. This will be managed using ITIL methodologies and best practices.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Prolinx will provide full support from our 24/7 service desk for the gateway and the chosen cloud provider will support the cloud service.

Service scope

Service scope
Service constraints A constraint is each individual new service cannot operate without DAIS accreditation. We agree to represent the proposed services to the accreditors addressing the approach and risk control.

Another constrain would be the assumption that the proposed service is accepted through the approved ISS 'front door' process.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times As incidents come into the Service Desk they will be allocated a priority associated target response time which is in line with the agreed priority definition.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels As incidents come into the Service Desk they will be allocated a priority associated target response time which is in line with the agreed priority definition. We offer Gold, Silver and Bronze service packages that can be aligned to your requirements. Each service that Prolinx provide will have a Customer Service Manager


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £5 to £20 per user per month
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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