Shaping Cloud

IT Services Review for Local Government

Our IT-Service Reviews for Local Authorities are specifically designed to leverage our wealth of experience, sector knowledge and market insight for an effective review.

As your trusted digital transformation, IT/cloud partner, our review is provided by experienced specialist cloud, hybrid-cloud, infrastructure, data, integration, development, procurement, service-management and PMO resources.

Features

  • Bespoke review service for your organisation and it's challenges
  • Deep expertise in traditional IT, digital transformation and cloud services
  • Brings focus and momentum to any transformation initiative
  • Focused on business requirements and value for money
  • We are experienced in innovation, optimisation and business change
  • Work with-you and for-you, a seamless extension of your team
  • Vendor neutral independent and objective review and advice
  • Ability to quickly mobilise and adapt to changes
  • Scalable and customisable service
  • Comprehensive understanding of relevant policy, standards and regulations

Benefits

  • Flexible access to a wide-range of professional consultancy skills/capabilities
  • Our vast-experience of delivering public-sector transformation provides insight and sector-knowledge
  • Vendor-agnostic independent review which provides more objectivity and no bias
  • Transfer knowledge to your team to avoid building dependency on-us
  • Business led approach that focuses on benefits and value delivery
  • Experts in aligning technology opportunities with business transformation
  • Opportunity to pass the delivery responsibility to a trusted partner
  • Benefits and value led approach to all technology change
  • Minimal disruption through considered change processes and good governance
  • Apply public-sector best practice, methods, standards and regulations

Pricing

£400 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@shapingcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 8 2 9 0 5 3 7 8 5 2 0 8 0 9

Contact

Shaping Cloud SC Customer Relationship Team
Telephone: 01614085333
Email: sales@shapingcloud.com

Planning

Planning service
Yes
How the planning service works
Our IT Review Service does include planning. This is a plan for the successful delivery of the IT Service Review and its outputs.

We have qualified and experienced PRINCE2 project managers and MSP programme managers, supported by our Programme Management Office to develop the plans required and to manage the delivery of the assignment.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our team, work alongside your in-house team throughout the entire review process. This helps to take your staff on the transformation journey, creating ownership for the deliverables and outcomes, which helps remove any anxiety about the review.

Our training includes both structured and unstructured sessions as well as technology specific workshops with relevant stakeholders. Throughout our review we aim to transfer knowledge and skills to your team.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our award winning work in cloud adoption has enabled a range of public-sector clients to successfully exploit public cloud services, from a range of providers, including Microsoft, AWS and UKCloud.

We offer a full life-cycle of services to support your cloud or digital journey, each of which are tailored to meet your exact needs to reflect your situation, goals and objectives.

All our consulting assignments include setup and on-boarding that we would discuss and agree with you at the outset. Finally we conclude our assignments with an off-boarding and project closure process.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We are committed to providing the highest level of quality to all our customers and have our own proven processes for internal review and quality assurance for all our deliverables, to ensure that we meet this commitment. The final arbiter is of course the client themselves and all our outputs and deliverables are updated following client review and feedback, before final release.

For appropriate and relevant consulting services, we do include relevant quality and performance testing to ensure the output, configuration and environments are reliable, secure and fit for purpose. For some assignments this would include the full range of testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
At the end of the review you may be confident to implement the findings yourselves, however you may wish to have some support for a while or indeed pass that responsibility to someone else. Either way we can help you implement the recommendations.

We can discuss this and agree any arrangements you need, which need to be tailored to your specific needs, as our experience shows that no 'one-size' fits all requirements.
This will determine your specific follow-on support requirements and we can then provide you with a proposal for your consideration.

Service scope

Service constraints
Any constraints associated with any of our services, are identified in the proposal we develop for your consideration.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide you with a point of contact for support for all our services and it is they that will respond to all your queries and promptly.

Further to that we respond to all emails and usually within two working days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
The web chat protocol and testing will be agreed with the client as part of our on-boarding process for relevant services.
Support levels
We align our support services to the needs of the client and the service being provided. These are discussed and agreed at the start of the service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£400 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@shapingcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.