Modality Systems Ltd

Teamwork Analytics for Microsoft Teams

Teamwork Analytics from Modality is a software driven insight tool that proactively measures, collates detailed usage and activity data of your MicrosoftTeams environment. Through a series of agile reports, it provides instant visibility of adoption, utilisation levels, trends, actionable insights, helping enterprises drive collaboration improvement initiatives and greater business value.

Features

  • Drive adoption, best practices and efficient collaboration
  • Identify collaboration improvement initiatives
  • Improve the user experience and adoption by highlighting pain points
  • Measure the business impact and value
  • Facilitating better team working

Benefits

  • Complete visibility of how Teams is being used globally
  • Current month global usage summary, by location, company or department
  • Activity per Team and per Channel
  • User usage per day and activity scores
  • Number of Teams created by user/deparment/location
  • Number of active and inactive Teams and channels
  • Identify possible duplicate Teams with similar membership or topics/projects
  • Public and Private Teams report
  • Cross departmental/location activity - who is really collaborating
  • Compare your usage to Skype for Business during migration

Pricing

£5 to £10 per user per year

Service documents

Framework

G-Cloud 11

Service ID

2 8 1 9 2 3 8 2 1 2 5 1 4 7 8

Contact

Modality Systems Ltd

Victoria Coxell

020 3300 1370

victoria.coxell@modalitysystems.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Teams.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Requires Microsoft Teams.
System requirements
  • Microsoft Azure
  • Microsoft Office 365
  • PowerBI

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the priority of the ticket raised, Modality have a 1 hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We have an IM helpdesk, therefore it is accessed through an instant message from the Microsoft Teams client.
Web chat accessibility testing Web chat is provided using Microsoft Teams. No additional assistive measures or technology testing done.
Onsite support No
Support levels As part of the solution Modality will providing product admin support and technical support to the end customer.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer quick-start and user guides, plus offer a range of adoption and training services where required at additional cost.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The only data stored is user names and usage data. All data can be downloaded and deleted throughout and at the end of the contract.
End-of-contract process At the end of the contract and on confirmation that the customer does not wish to continue, all data is deleted from system.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface No
API No
Customisation available Yes
Description of customisation Custom reports can be requested.

Scaling

Scaling
Independence of resources Capacity planning has been done on the system.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of reports accessed, users accessing the data.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Data is held in Azure, refer to Microsoft for current standards.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach SQL format.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is at 99.5% up time.
Approach to resilience Stored in Azure.
Outage reporting Email Alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Active Directory Windows Authentication.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau.
ISO/IEC 27001 accreditation date 12/01/16
What the ISO/IEC 27001 doesn’t cover This service was included in the scope for the ISO audit.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Any changes made to the application is initially undertaken in a non-production environment to assess the impact on security, client requirements and functionality. Once approved and quality of service confirmed, and following communications sent to existing customers, the changes are applied to the production environment in line with our ISO27001 approved processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We use our pro-active monitoring tools to identify potential threats including DOS and new service creation. We deploy patches within 2 hours once notification of potential threat has been received.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use our pro-active monitoring tools to identify potential threats including DOS and new service creation. We deploy patches within 2 hours once notification of potential threat has been received.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Modality have a defined Incident Management process. There are defined methods of how customers can raise and track tickets and ticket escalation process. The Incident Management process does include a known error database and common questions.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £10 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A full 30-day free trial version of the full application available.
Link to free trial https://www.modalitysystems.com/software/teamwork-analytics

Service documents

Return to top ↑