Modality Systems Ltd

Business Collaboration and Skype for Business Custom Development Services

Maximise the value of your Microsoft Office365 and Skype for Business investment with Modality Systems' custom development services. Our developer consultants work with you to understand your business processes and pain points, and provide solutions to increase productivity, streamline and automate business processes, end-user satisfaction and ROI.

Features

  • Streamline business processes by integrating communication tools (CEBP)
  • Simplify or augment call handling and routing
  • Integrate communications into line-of-business apps
  • Improve business intelligence with compliance and billing solutions
  • Provide customer care solutions with Video Kiosks
  • Integrate IM, audio and video into your web site
  • Bespoke integration from On-Premise Lync/Skype for Business solutions
  • Enhancements and additions made to the current functionality

Benefits

  • Increased employee productivity
  • Increased customer or employee satisfaction and retention
  • Improved Skype for Business user adoption
  • Realise ROI faster
  • Workflow automation
  • Unlock additional value from existing investments

Pricing

£600 to £1200 per unit per day

  • Education pricing available

Service documents

G-Cloud 9

281508338714787

Modality Systems Ltd

Victoria Coxell

020 3300 1370

victoria.coxell@modalitysystems.com

Planning

Planning
Planning service Yes
How the planning service works Using our detailed understanding of the various communication parts, along with extensive experience and partner relationships, we can work with the client to plan out the adoption and roadmap for the required solutions. In addition we will consult on the best consumption models, taking into account the solution and requirements. This could be completely hosted or in the cloud, or an integrated mix of cloud or on-premises software.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Skype for Business Online

Training

Training
Training service provided Yes
How the training service works Our training services follow a best practice methodology. Starting in the early stages of the project we work with the client on user profiling and process analysis to create a strategic adoption plan to ensure maximum success. We then support the client through the pre-launch testing and training, before supporting any roll-out with a mix of training activities ranging from floor-walking, Helpdesk, train-the-trainer, online presence based, concierge services to name a few. Our training and adoption services are supported by our own software applications to automate and aid the training process. We also support the training beyond go-live with refresher courses, online services and usage monitoring to assess consumption levels and determine the automated dissemination of relevant content.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • Skype for Business Online

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our Strategic Consulting services help with planning and identifying the appropriate roadmap for migrating to the cloud. Then our delivery and on-boarding services support the set-up and migration to the cloud, incorporating the technical and user aspects.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Office 365
  • Skype for Business Online

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Before, during and post go-live, we offer services that test and monitor the performance of the service, including stress testing, Quality of Service, capacity monitoring, usage and consumption trends.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations CREST
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Modality Systems has a support function that can provide incident management, monitoring and event management, release management and service management for Cloud and software solutions.

Service scope

Service scope
Service constraints Support for legacy communications infrastructure is assessed on a case-by-case basis.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the Priority, Modality will respond within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We have an IM helpdesk, therefore it is accessed through an instant message from the Skype for Business client.
Web chat accessibility testing Web chat is provided using Skype for Business. No additional assistive measures or technology testing done.
Support levels Modality Systems provide level 2 service desk to service desk support, Infrastructure Support, Monitoring and Event Management, Release Management and Service Management.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £600 to £1200 per unit per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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