Xreach Limited

XRCom Secure Communications Solution

XRCom provides a closed group of mobile handset users a secure platform for communications. The mobile application enables users to make VOIP calls, send chat messages and exchange files safe in the knowledge that no one outside the group can access the encrypted information.

Features

  • Secure one to one and group conference calls
  • Secure chat messaging and file sharing
  • Cloud based server infrastructure
  • TLS 1.2 and AES-256 encryption
  • Client owns their data
  • Operates on iOS and Android handsets
  • Two-factor authentication
  • Detection of jailbreaks
  • Compatible with Samsung Knox and complimentary technologies

Benefits

  • Only the Client can view their unencrypted data
  • Solves the 'WhatsApp Problem'
  • Secure communication
  • Securely attach files, photos and documents to chat messages
  • Synchronisation of contacts
  • Audit trail of messages and calls

Pricing

£15.00 per licence per month

  • Free trial available

Service documents

G-Cloud 11

279267411184350

Xreach Limited

Andrew Bradshaw

03332 022685

a.bradshaw@xreach.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints XRCom can be installed onto iOS and Android devices. There are flexible maintenance periods and app upgrades required, which can be planned to suit each client's requirements.
System requirements No additional requirements outside the agreed service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times range across Impact Levels of Severe, High, Medium and Low. Example response times include:
Severe - Acknowledge support call and respond with fix <90 min;
Low - Acknowledge support and respond <24 hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Normal Working Hours (NWH) are 09:00 to 17:00, Mon to Fri.
Outside Normal Working Hours (OWNH) are any time not covered by NWH (including Public Holidays).

Technical Account Manager and an Engineer will be available to help assist with any issues or matters arising.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide clients with a support team to help with the roll-out and on-boarding of the solution. Guidance and support is offered through on-site visits, documentation and technical assistance via phone or conference calls.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Towards the end of the contract Xreach will liaise with the client to agree the most suitable method of data export and extraction. The mobile application is easily removable from a device so users will be able to do this once instructed by the client.
End-of-contract process At the start of the contract a communication timeline will be published by Xreach to the Client outlining key milestones, including the end of contract period.

At the end of the contract the client will be able to extract the data they require before the service is switched off. Once the service is closed users will not be able to use the application so will be required to uninstall the app from their handset.

There is no additional charge for any of the above.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Desktop service not currently available - in development.
API No
Customisation available No

Scaling

Scaling
Independence of resources Clients are allocated their own cloud server that can be scaled to meet demand or number of users. By doing so this ensures users aren't affected by the demand other users are placing on the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics can include number of support tickets raised and resolved through our support desk.

User metrics can include number of chat messages sent, voice calls made, and general user statistics.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data at rest is encrypted AES256 on both server and clients.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Individual users can't bulk export all their data from the mobile application, although individual chat, images, documents etc can be shared with other applications on the device.
Data export formats Other
Other data export formats Data can be shared to other applications on the device
Data import formats Other
Other data import formats Data can be shared from other applications on the device

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Agreements are provided to each client confirming expected availability of each service.
Approach to resilience Resilience information is available on request.
Outage reporting Email alerts would be sent to a nominated contact at the client.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels We restrict access in management interfaces and support channels by ensuring there are only authorised administrators using passwords and certificates.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes We maintain a rigorous approach to information security through our Security Management Plan and Risk Register. These are supported by the policies and procedures we have in place that are accredited and certified to ISO9001, ISO27001 and Cyber Essentials Plus.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Xreach apply ITIL v3 to our service practices including configuration and change management. This ensures there is a clearly defined process that focuses on aligning our services with the needs of our clients. Change requests can be initiated by the client or internally within Xreach. This starts a change acceptance process from which we assess security risks, impact on users, impact on the business, and potential costs.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Xreach are accredited to ISO9001, ISO27001 and Cyber Essentials Plus and have very clear documentation, procedures and real-time responses planned to assess potential threats and deploy patches to our services. Our engineering team regularly keep up to date on issues relating to vulnerabilities and threat monitoring, in order to manage and maintain a secure and reliable service.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor the servers and services internally to detect potential compromises. Any issue identified is prioritised through the Information Security Manager and action taken to a timescale appropriate to the risk/impact.
Incident management type Supplier-defined controls
Incident management approach Xreach utilise a combination of technical and procedural controls to provide protection against threats that have the potential to result in the compromise, modification or unavailability of data that could result in damage to the reputation of Xreach's clients. Our incident management process covers the reporting of security incidents for all systems and staff users. Such events are reported to the Information Security Officer who is responsible for the response and escalation process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15.00 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free trial licences are available for an agreed quantity and period.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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