Fortesium Ltd

RegulatorOnline

For over 4 years 45% of United Kingdom professionals regulated under the Professional Standards Authority are regulated by Fortesium’s RegulatorOnline software.

A comprehensive world-leading online solution for validation and revalidation, professional standards, communication, CPD, fitness to practice and integration in an easy to use and implement online package.

Features

  • Online applications, easily customisable
  • Automated decision processing
  • Qualification submission portal
  • Complaints management
  • Payments including direct debits
  • Identity verification
  • Management dashboards
  • Multi Lingual
  • onsite or Cloud based

Benefits

  • Allows regulator to focus on their statutory obligations
  • Subject matter expertise – unique understanding of worldwide regulation
  • Digital services for your key customers - members/registrants, employers, public/patients
  • integrated payment functionality allowing for credit cards or direct debits
  • Cutting edge technology, built on the Microsoft stack of products
  • Proven – 700,000 current users - Nursing and Midwifery Council
  • Easy integration with your existing systems (legacy systems)
  • Device agnostic

Pricing

£1.00 to £2.50 per person per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 7 8 8 4 9 2 7 8 2 4 1 4 1 6

Contact

Fortesium Ltd

julian khan

0203 397 3712

julian.khan@fortesium.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our service can interface with backend legacy systems, Microsoft Dynamic CRM, SAGE accounting, direct debit payments and credit card payments
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Our solution is based on a range of Microsoft products.
System requirements
Our functionality uses an enterprise messaging service called NServiceBus

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email response within 2 hours daily 9am-5pm, Month-Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Web chat testing was undertaken by a recognised 3rd party
Onsite support
Yes, at extra cost
Support levels
1.4 SLA
Classification Description SLA for solution identification
Critical (P1) Prevents core part of system from working, there is no workaround 1 hour response fix within 8 working hours
Major (P2) there is a difficult workaround 4 hours response fix within 24 working hours
Minor (P3) there is an easy workaround 8 hours response fix within 32  working hours
Trivial (P4) there is no need for a work around 12 hours response fix within 40
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide a range of training either online or onsite. Our goal is to ensure every user understands the maximum potential of the system
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is stored in a Microsoft Sql Server database. Data extraction can be undertaken using backups or saving the raw data to another database or medium.
End-of-contract process
At the end of the contract the client is able to extract part or all ofthe data from the database.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All web pages have been written with Bootstrap an industry standard tool that allows for the page to be clearly displayed on a range of mobile devices
Service interface
Yes
Description of service interface
Using a product called NServiceBus our product, RegulatorOnline has the ability to provide additional, easy to implement services.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Service is currently used by the Nursing and Midwifery Council to process 2million messages per month
API
Yes
What users can and can't do using the API
Using the API the user can offer their clients a range of different data features including searching for a practition
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Our portals allow for either a light touch customisation where a logo maybe changed or a full new layout skin can be easily applied

Scaling

Independence of resources
Each customer gets dedicated database and server

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Microsoft Sql Server provides a range of feature to allow the exporting of data.
Data export formats
  • CSV
  • Other
Other data export formats
Another Sql Server Database
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As our product is hosted on Azure the guarteed availablity is inline with that provided by Azure.
Approach to resilience
We use Microsoft Azure for all hosting purposes. The service can be as resilient as required
Outage reporting
Public dashboard, email alerts, API's

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Industry standard access restrictions will be applied to interfaces and support channels
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Fortesium is working towards ISO 27001 accreditation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Tba
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Tba
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Tba
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Tba

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.00 to £2.50 per person per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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