Fortesium Ltd


For over 4 years 45% of United Kingdom professionals regulated under the Professional Standards Authority are regulated by Fortesium’s RegulatorOnline software.

A comprehensive world-leading online solution for validation and revalidation, professional standards, communication, CPD, fitness to practice and integration in an easy to use and implement online package.


  • Online applications, easily customisable
  • Automated decision processing
  • Qualification submission portal
  • Complaints management
  • Payments including direct debits
  • Identity verification
  • Management dashboards
  • Multi Lingual
  • onsite or Cloud based


  • Allows regulator to focus on their statutory obligations
  • Subject matter expertise – unique understanding of worldwide regulation
  • Digital services for your key customers - members/registrants, employers, public/patients
  • integrated payment functionality allowing for credit cards or direct debits
  • Cutting edge technology, built on the Microsoft stack of products
  • Proven – 700,000 current users - Nursing and Midwifery Council
  • Easy integration with your existing systems (legacy systems)
  • Device agnostic


£1.00 to £2.50 per person per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

2 7 8 8 4 9 2 7 8 2 4 1 4 1 6


Fortesium Ltd

julian khan

0203 397 3712

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Our service can interface with backend legacy systems, Microsoft Dynamic CRM, SAGE accounting, direct debit payments and credit card payments
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Our solution is based on a range of Microsoft products.
System requirements Our functionality uses an enterprise messaging service called NServiceBus

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email response within 2 hours daily 9am-5pm, Month-Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Web chat testing was undertaken by a recognised 3rd party
Onsite support Yes, at extra cost
Support levels 1.4 SLA
Classification Description SLA for solution identification
Critical (P1) Prevents core part of system from working, there is no workaround 1 hour response fix within 8 working hours
Major (P2) there is a difficult workaround 4 hours response fix within 24 working hours
Minor (P3) there is an easy workaround 8 hours response fix within 32  working hours
Trivial (P4) there is no need for a work around 12 hours response fix within 40
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a range of training either online or onsite. Our goal is to ensure every user understands the maximum potential of the system
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is stored in a Microsoft Sql Server database. Data extraction can be undertaken using backups or saving the raw data to another database or medium.
End-of-contract process At the end of the contract the client is able to extract part or all ofthe data from the database.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All web pages have been written with Bootstrap an industry standard tool that allows for the page to be clearly displayed on a range of mobile devices
Service interface Yes
Description of service interface Using a product called NServiceBus our product, RegulatorOnline has the ability to provide additional, easy to implement services.
Accessibility standards WCAG 2.1 AAA
Accessibility testing Service is currently used by the Nursing and Midwifery Council to process 2million messages per month
What users can and can't do using the API Using the API the user can offer their clients a range of different data features including searching for a practition
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Our portals allow for either a light touch customisation where a logo maybe changed or a full new layout skin can be easily applied


Independence of resources Each customer gets dedicated database and server


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Microsoft Sql Server provides a range of feature to allow the exporting of data.
Data export formats
  • CSV
  • Other
Other data export formats Another Sql Server Database
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability As our product is hosted on Azure the guarteed availablity is inline with that provided by Azure.
Approach to resilience We use Microsoft Azure for all hosting purposes. The service can be as resilient as required
Outage reporting Public dashboard, email alerts, API's

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Industry standard access restrictions will be applied to interfaces and support channels
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Fortesium is working towards ISO 27001 accreditation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Tba
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Tba
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Tba
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Tba

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.00 to £2.50 per person per year
Discount for educational organisations Yes
Free trial available No

Service documents

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