NOMIDIO

Nomidio IDC - Identity as a Service for Amazon Connect

Nomidio IDC is a biometrically secure ID Authentication service for CIAM, IAM and DevOps environments. Nomidio is a Password Free, 'register once, use many' service allowing multiple organisations to leverage a single identity reducing propagation and risk. Particularly suited to Contact Centres and Amazon Connect.

Features

  • Password Free Authentication
  • Biometric Authentication and Authorisation binding
  • Multi-Factor Authentication
  • Pre-integrated for Amazon Connect
  • Zero-App user experience for registration
  • Cloud served, secured and charged
  • Trusted digital ID platform
  • DevOps ready
  • Delivered as a service from AWS

Benefits

  • Lower TCO and better user experience
  • Higher level of security, cannot steal and misuse biometrics
  • Biometrics + MFA = lowest possible risk
  • Can be implemented & live in under 8 minutes
  • No App means faster easier onboarding fewer dropouts
  • Cloud Pay as you go means no capex or complexity
  • Federation allows all Departments to leverage a single ID
  • Add Nomidio IDC to any DevOps project needing Secure Authentication
  • Operational cost savings of 30-120 seconds per call

Pricing

£0 to £0.16 a transaction

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nomidio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 8 8 0 3 2 6 8 5 9 9 4 6 3

Contact

NOMIDIO Harri Owen
Telephone: 020 3871 3001
Email: sales@nomidio.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Consumer Identity Management platform
Identity Orchestration platform
Contact centre call management and routing (IVR)
Chat interaction services
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Access to the Internet
  • A recognised web browser
  • Device with microphone and camera (mobile, tablet, laptop or desktop)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to support questions within 4 business hours.

For support issues we aim to respond and resolve as follows:
(a) critical: response in 1 business hour, resolution in 4 business hours;
(b) serious: response in 4 business hours, resolution in 8 business hours;
(c) moderate: response in 1 business day, resolution in 4 business days; and
(d) minor: response in 5 business days, resolution in 10 business days.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Nomidio will respond to and resolve service support requests promptly, and in any case in accordance with the following time periods:
(a) critical: response in 1 business hour, resolution in 4 business hours;
(b) serious: response in 4 business hours, resolution in 8 business hours;
(c) moderate: response in 1 business day, resolution in 4 business days; and
(d) minor: response in 5 business days, resolution in 10 business days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Detailed deployment documentation is provided online. Email user support for startup is provided.

No end user support or training is required - the service is completely intuitive to use.

For support of more complex integration and deployment requirements we recommend one of our Implementation Resellers to provide a managed implementation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The Nomidio IDaaS platform does not store customer data. There is no customer data available for extraction.
End-of-contract process
At the end of the contract the service ceases. There is no legacy data or handover required, making switch-out painless for the Government customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The user experience is the same on mobile and desktop
Service interface
Yes
Description of service interface
The End User Interface is a primarily mobile-centric user experience to manage biometric authentication of the user. It uses clear instruction and strong graphical elements to guide the user easily through the process. The service is delivered through the mobile browser so requires no app to be downloaded.

The Company Administration portal is a browser based UI for managing the Company's profile and service usage.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Nomidio has carried out testing of compatibility with voice over tools (native for iOS and 3rd party apps for Android and devices using browsers).
API
Yes
What users can and can't do using the API
Every transaction can be created, managed and concluded through the API.
The service requires no setup via the API.
Customers access the service through the API using credentials established in the Company Administration portal.
An SDK is provided to support custom integration to contact centre IVR, web chat services and other collaboration systems such as service desks.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers define their name to be used in all End User interactions - these get automatically used in the mobile user journey during the authentication interaction.
Customers can also tailor the authentication flows and define their own escalation and routing depending on authentication results.

Scaling

Independence of resources
The Nomidio platform is designed with a micro-services architecture which is built to scale horizontally to support high loads of traffic. The platform operates in a load balanced environment and scales dynamically to meet demand.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics are provided through the Administration Portal and provide the following for the current and previous month:
* number of newly enrolled users
* total enrolled users
* number of standard authentications
* number of high security authentications

Highly granular usage and cost metrics are provided through the AWS Usage Dashboard providing a daily breakdown of
* total enrolled users
* number of standard authentications
* number of high security authentications
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Individual end users are able to export their personal identity data at any time via the end user Account Management portal. This provides compliance with the GDPR, allowing the user to download their own data at any time in JSON format which is a commonly used, machine-readable and interoperable format.
Data export formats
Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
End User personal data is entered by the individual

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service level commitment is 99.9% availability during each calendar month excluding planned maintenance downtime.
Approach to resilience
Resilience of the Nomidio IDaaS service is engineered by multiple layers of redundancy both within data centre and across multiple AWS Availability Zones running active/active/active. Further details are available on request.
Outage reporting
We report outages through email alerts as well as the support dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
End User access is controlled by the Nomidio ID check which includes multiple factors to authenticate identity including face and voice biometrics, on-device personal security key, SIM card and email verification
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is limited to accounts specifically created for the purpose. These are all accessed with username and secure password and secured with a MFA code.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM TRADA (UKAS)
ISO/IEC 27001 accreditation date
16/09/2019
What the ISO/IEC 27001 doesn’t cover
All of Nomidio's operations are covered, there are no exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Nomidio in its entirety, including all products, is certified to ISO/IEC 27001(2013). Internal and external auditing are carried out on a regular basis with external audits normally taking place twice annually.

A member of the Senior Leadership Team has specific responsibility for security and reporting is carried out through the SLT to the CEO and board.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change to all components of the Nomidio service are managed through a change control process that forms part of our Information Security Management System. All changes require a specific security risk analysis with standard processes including requirements such as vulnerability assessments.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Threats are identified through both automated systems and manual review.
Patches are scheduled for a monthly patching window but expedited to as quickly as same day when required.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Nomidio maintains a number of protective monitoring processes to keep services and applications free from attack or errant behaviour. This includes keeping appropriate anti-virus software up to date across the estate of IT machines as needed, as well as cloud monitoring tools and web/system log collection and monitoring for unusual behaviours and access. Logs are checked at regular intervals and when unusual system or performance events or bugs are raised.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Incident Management Process is defined as part of the Information Security policy and follows ISO27002:2016 section 16.1.

All incidents are tracked. Compromises can be identified either via automated testing or raised by customers or staff based on vulnerability assessment and preventive actions. Major incidents are escalated and resolved immediately where possible. Minor incidents are programmed into normal workload and resolved on an ongoing basis or as part of the regular release cycle.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £0.16 a transaction
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trial provides full access to the Nomidio IDaaS service for 31 days with a quota of 200 free identity authentications.
Link to free trial
https://aws.amazon.com/marketplace/pp/B087C2VY8H?ref=_ptnr_gcloud12_listing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nomidio.com. Tell them what format you need. It will help if you say what assistive technology you use.