Operational Patient Flow Analytics
A solution to centrally manage and automate operational patient flow and utilise predictive analytics to forecast the bed availability into the near future.
Taking data from relevant systems and scoring against best practice algorithms the solution and present data in meaningful dashboards to allow superior decision making.
- Mobile application for executive dashboards
- predictive modeling
- Patient Flow Reports
- Patient level reporting
- Bed Census Visibility
- LOS visibility
- Bed Status Visibility
£80000 per instance per year
+44 (0) 7984 590979
|Software add-on or extension||No|
|Cloud deployment model||
|System requirements||Mobile devices need to be iOS or Android|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Tickets will be accepted and receipted. SLAs will vary based on the support levels agreed by all parties and the issue raised.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Onsite support|
We provide an account manager to deal with support tickets, a technical manager to assist with upgrades and problems.
The service desk provides a triage and support system based on ITIL practices.
These are all provided as part of the support arrangement, we provided 24/7*365 help desk support and full Managed Service for the cloud software.
|Support available to third parties||Yes|
Onboarding and offboarding
Full and detailed support is provided including:
Project Management, on site consultancy, on site training and work flow optimisation.
|End-of-contract data extraction||As the solution works in conjunction (typically) with the EPR or PAS the data is already held on these systems. Should any data need migrating a database extraction is possible.|
|End-of-contract process||There are no additional charges at the end of the contract, unless the customer makes an additional request such as transformation of data into another format as part of the migration strategy.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Mobile Apps allows executive level dashboards and standard reports to be viewed in real time from any connected location.|
|Description of customisation||Customisation occurs during the initial set up of the system, as it needs to replicate precisely the hospital. This includes locations, types of beds / rooms etc. The information displayed and the workflows are all customised to the requirements of the customer.|
|Independence of resources||The Cloud infrastructure is designed to be scaleable as required, as part of the initial design with the customer we will understand the min / max loads on the solution.|
|Service usage metrics||Yes|
|Metrics types||We measure over 3000 data points as part of the solution, as such we will work with customers to create the most useful reports to manage the solution.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||CSV. reports, API into reporting solution or Database extracts|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Approach to resilience||Available on request|
|Outage reporting||E-Mail Alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Enable data controller to perform admin action reviews, monthly. Processes for internal systems auditing admin access|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||ANAB|
|ISO/IEC 27001 accreditation date||13/01/2019|
|What the ISO/IEC 27001 doesn’t cover||Removable media, physical media transfer|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||NIST 800-Series|
|Information security policies and processes||IG, GPDR, ISO27001, NIST 800-series|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Perform to adhere to industry best practices, all changes must be reviewed and approved prior to going into production - occurs weekly|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Detective security controls (advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing) as an assurance that protected data stay protected throughout their lifecycle.
Responding to those threats in accordance with incident handling best practices contained within NIST 800-61r2 Computer Security Incident Handling Guide TeleTracking will assess and Patch the threat at the next suitable slot (dependent on development work required).
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Advanced intrusion detection and prevention systems, security incident and event management system correlation of industry threat intelligence to live processing.
If we find any potential issues we will issue a notice to all affected customers detailing the next steps and details of the threat. The time taken will be dependent on the level of threat, fix and mitigation. The intention being to insure the customers data and service is protected.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
All Incidents are take extremely seriously, we follow industry best practices and proactively monitor the solution. Common issues will be identified and resolved, but when issues are found we have clear SLA with customers.
End Users will be provided with clear guidance on how to log common issues and how to triage issues. End users will be able to log calls via Telephone, e-mail or web.
Incident updates are provided via email and phone to the user. Monthly / quarterly reports are provided in the management meeting with the customers assigned account manager.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£80000 per instance per year|
|Discount for educational organisations||No|
|Free trial available||No|