Invotra

Distributed Publishing & Workflow

Invotra’s Distributed Publishing & Workflow feature allows you to define and automate content creation and business processes to reduce manual intervention and cost. You’ll be able to assign privileged rights to specific areas of the platform to allow staff to self-serve, ensuring that the workflow in place governs the process.

Features

  • Ability to decentralise & distribute publishing rights
  • Best-of-breed intranet
  • Extranet portal for agencies and partners
  • Selection of collaborative applications
  • Powerful, intelligent search
  • Quality accessible experience (UX)
  • Access control controlled by you
  • Multiple stage workflows
  • Content review and optimisation
  • Scheduled publishing/unpublishing

Benefits

  • Empowers staff to self-serve and collaborate with others
  • Integrate easily with Office 365 and other applications
  • Brings together powerful collaborative capabilities
  • Intranet and extranet capabilities to collaborate on one platform
  • Strong, distributed content publishing and editorial controls
  • Control access to each area of the platform
  • Ready to launch platform available in days
  • Enhances productivity through ease of access, powerful collaboration
  • Access to shared government portal with other customers
  • Easy to maintain and control the content of the system

Pricing

£1.67 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 7 5 0 8 4 6 1 1 4 9 2 0 3 8

Contact

Invotra

Ross Blythe

+44 (0)20 3789 2900

sales@invotra.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
All constraints are agreed as part of the mutually agreed Service Design.
System requirements
Modern personal computer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our tickets are categorised into different priority levels, each with the corresponding response and target resolution time. The times listed below are the average response times.

Priority 1 Level = 30 minutes
Priority 2 Level = 1 hour
Priority 3 Level = 4 hours
Priority 4 Level = 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
At Invotra, service is everything. We take great pride in the ways in which we deliver a superlative service to our customers. Invotra Cloud Software customers will have a Technical Account Manager who will provide regular reviews of the customers service and SaaS performance.
See our Invotra Cloud Software Service Definition Document for full details of our support levels offered.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Invotra is locally based and travels extensively throughout the UK to meet its many UK Government customers. Through regular face-to-face meetings, Invotra supports new customers with discovery, stakeholder engagement and training of intranet and digital workplace administrators. Invotra then supports the project management teams responsible for delivery. This extends to teams responsible for security and architecture, content and people data migration and integration into live service management teams. Throughout onboarding, Invotra provides detailed documentation for product descriptions, APIs and training. End user education is available as well.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract their data via the APIs at any point in time in the Service. If requested, Invotra will provide a zip file of this data at the end of the contract.
End-of-contract process
Any documentation or support required by a sufficiently competent developer will be provided to ensure a smooth off-boarding process.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We have a carefully designed mobile interface that allows you to access all features that are available on desktop.
Service interface
Yes
Description of service interface
We have a service interface that is available to customers and can be provided if requested.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Invotra takes a large amount of pride in what we are doing to support accessibility within our Invotra products.

Simply saying that we meet WCAG 2.1 ‘AA’ standards is not enough. We like to think that we aren’t just being compliant but we are creating an ‘accessible experience’ for all users.

We not only rigorously test our product with a number of accessibility end users who have to use our product every day of their lives. The accessibility in our system is compliant to WAI 'AA' standards for all anonymous users who access the system, any further accessibility requirements for logged in users or administration screens can be agreed.
API
Yes
What users can and can't do using the API
Invotra has a connector framework that allows users to exchange all content inbound or outbound - freely exchanging information between systems, at no additional cost.

Invotra is designed from ‘the ground up’ to be flexible enough to integrate into even the most complex technical landscape. Invotra provides a range of inbound and outbound connectors to ensure it can tie into other systems.

In the event a team or department require a connector that is not available, Invotra will work with clients to develop one.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Invotra provides you with tools to create an intranet that meets the needs of your staff. As a Webmaster you'll be able to customise all aspects of the product from branding to IA. You can also assign privileged roles to certain individuals and teams to create content and use our In Place Editing (IPE) tool to customise the layout and widgets in their areas. There are different levels of customisation that can be achieved within Invotra all of which are documented and provided to customers as part of the onboarding stage. Each user will have a customised newsfeed that is populated with people, content, topics and groups that they are either following or a part of.

Scaling

Independence of resources
The platform is designed and scaled with excess capacity up to 50% above anticipated requirements of all customers. This is monitored and adjusted appropriately.

Analytics

Service usage metrics
Yes
Metrics types
Invotra provides a supported analytics system that allows customers to run real-time reports to gather the metrics required. We also offer dashboards in the product to provide business intelligence (BI) data too. Our Live Service team will send monthly reports that detail key metrics like engagement statistics, user storage, service availability, incident volumes etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Invotra supports APIs for data extraction for all user data. These APIs are available throughout the contract.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% uptime is guaranteed by Invotra for Invotra Gold. 98% uptime is guaranteed for Invotra Silver. In the event of a failure to meet the specified service levels a service credit can be applied for by the customer. The details of the service credits available are detailed in Invotra's Terms & Conditions. We have an alert document that details all types of alerts that are triggered. This can be provided.
Approach to resilience
Both high and low level designs are available to appropriately security cleared individuals upon request.
Outage reporting
Email alerts. We have an alert document that details all types of alerts that are triggered. This can be provided.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
25/08/2016
What the ISO/IEC 27001 doesn’t cover
Everything is covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes set out by the International Standards organisation and as outlined in the requirements for ISO 27001:2013

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We are ISO 27001 compliant and have internal processes for any changes (BAU, expedited, standard changes). We also comply to supplier defined needs and client supplied needs. This information is made available in both high and low level designs which are available to appropriately security cleared individuals upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type
Supplier-defined controls
Incident management approach
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks
GSI

Pricing

Price
£1.67 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are available upon request. Contact Invotra for more information.
Link to free trial
https://www.invotra.com/invotra-book-a-demo

Service documents

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