EntServ UK Ltd part of the DXC Technologies Group

DXC Technology - VMWare Migration to AWS

Migration of VMWare virtual migrations to AWS cloud is simpler than ever. Tooling exists to make the migration rapid and error free - allowing the benefits of cloud to become available for those wanting to benefit form cloud agility or simply to retire existing hardware and datacentres.

Features

  • Automated migration of VMWare virtual machines to AWS Cloud
  • Operation of AWS VMC environments thereafter
  • Expertise in legacy, VMWare and AWS technologies help you migrate

Benefits

  • Migrate from expensive, limiting environments quickly
  • Access agile cloud technologies
  • Flexible, consumption-based outcomes to support your cost-efficient future
  • AWS cloud supports well-managed, secure and highly flexible hybrid solutions
  • Enterprise-grade service management tailored to strong and flexible governance models
  • Suitable up to OFFICIAL-SENSITIVE
  • Supported by UK Government SC and DV resources

Pricing

£0.00 a virtual machine an hour

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 2 9 8 2 2 4 2 6 5 3 4 4 7

Contact

EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 (0)560 303 1617
Email: ukitenders@dxc.com

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time of less than 15 minutes for Priority 1 tickets
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
DXC provides enterprise level support on a 24x7 basis, backed by a comprehensive Service Level Agreement (SLA). The service includes Change, Configuration, Problem, Incident and Event Management. Endpoint Protection and Anti-Malware / Anti-Virus, Patch Management, Access Management. Data backup and restoration.

A designated Cloud Support Engineer is assigned to each customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be copied off customer VMs using SFTP or equivalent prior to contract end. Data can be copied off customer EC2 instances using SFTP or equivalent prior to contract end. Data can be extracted from databases using SQLDump or equivalent and then transferred as per above. For bulk transfers, customers can use AWS Snowball.
End-of-contract process
DXC provides notice of impending end of contract period. User can then recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered.

Using the service

Web browser interface
Yes
Using the web interface
Users can manage all aspects of the AWS service using the AWS management console and the DXC Portal.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Users can manage all aspects of the AWS service using the AWS management console and the DXC Portal.
Web interface accessibility testing
Users can manage all aspects of the AWS service using the AWS management console and the DXC Portal.
API
Yes
What users can and can't do using the API
All aspects of the AWS service can be managed using the API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
CloudFormation
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All aspects of the AWS service can be managed using the CLI.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
The AWS hypervisor enforces memory and process separation between virtual machines.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • EC2 instances
  • Databases
Backup controls
Backup schedules are agreed during customer Onboarding.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
VLAN
VPCs

Availability and resilience

Guaranteed availability
Resilience configurations offering server availability up to 99.99%
Approach to resilience
The AWS Global infrastructure is built around Regions and Availability Zones (AZs) to provide resilience and redundancy of deployed customer solutions. Each AWS Region provides multiple, physically separated and isolated Availability Zones (always with at least two datacentres) which are connected with private low latency, high throughput and highly redundant fibre-optic networking. Each AZ is comprised of one or more physical datacentres each of which are designed and built with redundancy for water, power, telecommunications and internet connectivity.
Outage reporting
Email alerts and dashboard

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
23/09/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
29/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPPA
  • FedRAMP
  • Cyber Supplier to Government
  • CHECK
  • CREST
  • Cyber Essentials
  • PSN Assured and PSN Protect

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and Change Management conducted to ITIL Standards.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability and Patch Management are delivered in line with specific policies which are verified as part of the CSA Star and ISO27001 certifications.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective Monitoring is provided in line with GPG13 requirements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident Management follows documented Security Incident Management Policies and Process which are verified as part of the ISO27001 and CSA Star Certifications.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS
How shared infrastructure is kept separate
Disclosed upon application.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Amazon maintain their own datacentre certifications.

Pricing

Price
£0.00 a virtual machine an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Services are available for proof of concept testing, as well as certain assessment services.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.