Linea Group Ltd

Affinity 5

Affinity5™ is a stand alone solution which helps Public Sector professionals at all levels to reduce waste, optimise resource usage and improve customer service.

Features

  • Proactive visual management system
  • Clear alignment of performance against key metrics
  • Standardised pyramid reporting
  • Benchmarking between departments, specialities and organisations
  • Focus across five key areas which ensure operational improvement
  • Facilitates and supports continuous improvement

Benefits

  • Measurable improvement across all key functions
  • Improved focus, understanding and 'buy in' of key elements
  • Alignment with standard lean toolkit and approach
  • Builds sustainable continuous improvement culture
  • Tried and tested approach
  • Standardised system which allows flexibility

Pricing

£25000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

2 7 1 9 5 4 5 4 3 0 0 1 2 1 5

Contact

Linea Group Ltd

Claire Schneider-Williams

07950130067

claire.schneider@lineagroup.net

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Silver - Support is provided during core hours (9 - 5) 5 Days per week Bronze - Support is provided during core hours (9 - 5) 7 days per week Platinum - Support is provided 24 hours per day, 7 days per week. Support costs are dependent upon the size of the organisation and dispersion of its sites. We provide technical account management support.
Support available to third parties
No

Onboarding and offboarding

Getting started
The service comprises two aspects:
1. The platform which provides the visual management system, standard metrics, approach and support.
2. Consultancy support, which isn't essential but is recommended with complex deployments and in situations where organisations require support in defining simplifying and managing their metric and associated operational performance.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is extracted from the system by Linea and presented to the client as part of the programme exit process. This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed over to the client.
End-of-contract process
All data is extracted from the system by Linea and presented to the client as part of the programme exit process. This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed over to the client.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
TBA

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data is exported from the system by Linea and presented to the client . This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed over to the client.
Data export formats
Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Bonded fibre optic connections
Data protection within supplier network
Other
Other protection within supplier network
Staff and clients are regularly trained in data protection and advised how to ensure data integrity. Passwords are regularly required to be updated. New starters need to have completed system overview course before being issued with a password and Login and passwords are deleted immediately upon leaving an organisation. Our customer service team also regularly review suspicious activity and failed login attempts

Availability and resilience

Guaranteed availability
Support is consistently assessed against specific SLA's. Support is provided to clients in line with the agreed system requirements and clients extras as part of the programme. Any issues regarding this process will can be escalated to the account manager who will take the appropriate action to ensure SLA achievement and compensate the client in situation where this is deemed appropriate and necessary.
Approach to resilience
On request
Outage reporting
Dash board email alert

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
TBA
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
TBA
Information security policies and processes
Our reporting structure is dependent upon the type and complexity of the programme, however a typical structure comprises: Programme Director - working in partnership with the client SRO Programme Manager Programme Team - comprising various skills sets, experience and hierarchical levels. We ensure policy adherence through adoption and management of robust ISO procedures

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change Acceptance Process (CAP) Sustainable programme success is dependent upon our ability to go beyond training clients in new skills sets & develop people as change agents. We utilise CAP to develop change culture. CAP is a 9 step process to manage change. It’s fundamental in embedding change in the culture of organisations: 1. Set-up for success 2. Clarify the vision 3. Clarify the need 4. Evaluate potential resistance 5. Communicate & convince 6. Delivery early benefits 7. Remove obstacles 8. Embed in the organisation 9. Embed in the Culture.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
TBA
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
TBA
Incident management type
Supplier-defined controls
Incident management approach
TBA

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25000 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑