INET

Design, Development and Deployment using Cloud Services

I-NET have a proven track record in providing design and development services in order to support the Government’s transformation to cloud, Transactional Exemplar, and Platform initiatives. We combine best-practice development with deep experience in legacy integration in complex multi-supplier environments. Technologies include Java, Scala, Azure, .NET, C# ,Ruby and PHP

Features

  • Cross-functional, collaborative, and often blended delivery teams
  • Focussed on continuous, iterative delivery throughout Cloud transition
  • Building advanced solutions hosted in the Cloud using Agile
  • Cloud infrastructure and application health monitoring.
  • Cloud hosting, networking, storage, data services on many cloud providers.
  • Supports test automation tools given Continuous Integration proce
  • Controlled by automation and configuration management
  • Will support Official and Official Sensitive data classifications.
  • Works across many cloud infrastructure providers
  • Secure aggregated logging, with integration to external Security Operations Centre.

Benefits

  • Significant experience, from cloud hosted services to existing legacy systems.
  • Intrinsic and extrinsic quality of delivered product or service assured
  • Low risk update releases to beta and live services.
  • Reactive alerting and response to business critical service incidents.
  • Software development capacity guaranteed through tailored commercial models
  • World-class development capabilities ensure good practice adopted and delivery assured
  • Reduces support and maintenance costs

Pricing

£700 to £800 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

271892815331760

Service scope

Service scope
Service constraints No
System requirements
  • Firewall and anti-virus protection
  • Full Software licenes

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email- 2 to 4 hours (during week days)
6 to 8 hours (during week ends and bank holidays)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We have provided web chat to our customers in private health clinics , Patients and Doctors need assistance on diary and booking appointments
Onsite support Onsite support
Support levels Our dedicated and experienced team visit client to provide training and assistance for knowledge transfer and the tools they use
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have clearly stated User Manual which helps any new resource to adopt our service

We also provide online training
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Doc
  • Docx
End-of-contract data extraction We can provide copy the data and using any ETL process they can extract and migrate
End-of-contract process All copies including data and documents will be handover to client, We will hold a copy for certain period based agreement.All data are secure and follow DPA

Using the service

Using the service
Web browser interface Yes
Using the web interface User can find the status of a ticket and with a secure login and see the progress of the ticket along with adding any extra information like uploading any attachments but they cant change the status
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing Verify there is no dead page or invalid redirects.

First check all the validations on each field.

Wrong inputs to perform negative testing.

Verify the workflow of the system.

Verify the data integrity.
API Yes
What users can and can't do using the API Our API can be easily integrated with third party APIS but not allowed modify our API
API automation tools
  • SaltStack
  • Puppet
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Our User guide provide step by step process

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources We have dedicated service for each individual so it will not affect other users
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Documentation
  • Databases
  • Virtual machines
Backup controls All data is back up at regular intervals and transactional data is maintained for the gaps between backups
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability All services will be delivered as per the individual clients and other services they have bought. The refund also defined early agreement.
Approach to resilience Available on request
Outage reporting An API
email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We create a GPO for those users and configure the following Group Policy to disable Computer Management Console.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are in the process of securing
CSA CCM v3.0
ISO/IEC 2700
Information security policies and processes We have dedicated team to define and review security process.
1st line security team will alert any security issues to gateway team who monitor and fix a solution within minimal time period

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components and monitored continuosly monitored, we are using BMC Software standards and process.

In the configuration management system, changes related to product specification are managed.

The types of changes involving the project processes or the project baselines are managed through the change management system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Identifying / tracking assets (build asset inventory)
Categorizing assets into groups
Scanning assets for known vulnerabilities
Ranking risks
Patch management
Test patches
Apply patches
Regulatory requirements
Protective monitoring type Supplier-defined controls
Protective monitoring approach We provide full range of Protective Monitoring services in support of CESG Good Practice Guide 13 requirements. These ensure that appropriate measures are in place, providing an oversight of how ICT systems are used while supporting user accountability where cloud services are being provided by a number of suppliers.
Incident management type Supplier-defined controls
Incident management approach Secure senior management approval and confirmation
Establish an incident response capability
Provide specialist training
Define the required roles and responsibilities
Establish a data recovery capability
Test the incident management plans

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £700 to £800 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Demonstration our tools
Customer feedback

Not providing any trial service

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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